Mercedes-Benz of Brooklyn

It is a pleasure to deal with Carol M, she always goes out of her way to ensure my service visit is productive and complete. She always goes over work that has been performed. When I needed to have body out of her way to ensure my service visit is productive and complete. She always goes over work that has been performed. When I needed to have body work done she followed up with the body shop to ensure quality work was done. Always called to give me updates. I have been to many dealerships for service and the consumer focus at Sovereign surpasses them all. Thank You Carol! More

SEE MAUREEN FOR GREAT SERVICE GOT MY CAR IN AND OUT AS PROMISED. GOT ME APPOINTMENT FAST . I WAITED FOR CAR AND KEPT ME INFORMED. I RECOMMEND THIS MERCEDES DEALERSHIP PROMISED. GOT ME APPOINTMENT FAST . I WAITED FOR CAR AND KEPT ME INFORMED. I RECOMMEND THIS MERCEDES DEALERSHIP More

First and far most, the service representative was excellent (Carol Morin).Very friendly, and evplained everything. Service of my vehicle was great. The quality of work fantastic. very satisfied. excellent (Carol Morin).Very friendly, and evplained everything. Service of my vehicle was great. The quality of work fantastic. very satisfied. More

if you didn't purchase the car from them they would give you the worst treatment , my car is being sitting there for a month its only 12k miles and they don't want cover it under the warranty , because they you the worst treatment , my car is being sitting there for a month its only 12k miles and they don't want cover it under the warranty , because they claim that the fuel was tested and it has bio diesel, and the engine needs to be replaced , also i no warning sign or check engine . they recommend me to do insurance claim because that the only way to get it fixed , now after all , they don't even want to give the insurance the fuel test they gave them repair order and they keep giving me the run around , and they claiming that mb usa has the fuel test . i called mb usa and they said we don't have it , so bottom line is they all bunch of liars they just want to rip you off because you didn't get the car from them . they don't even want consider any courtesy since i had 4 mercedes since 2003. More

We’ve dealt with several dealers in the past, and I must say none compare with our experience at Sovereign Mercedes. Right from the start, every employee of Sovereign was both courteous and helpful with ou say none compare with our experience at Sovereign Mercedes. Right from the start, every employee of Sovereign was both courteous and helpful with our questions. From the receptionist through the service personnel, they all exceeded my wife’s and I expectations. The entire process from start to finish was the most relaxed and organized we have ever experienced while attempting to lease a new vehicle. Jorge was very professional, courteous and extremely knowledgeable throughout the whole process. We would recommend Sovereign Mercedes to family, friends and clients alike. More

I have given the rating I have because the person that I deal with is absolutely wonderful. She is knowledgeable, friendly and assists her customers fully. The atmosphere of the dealership also is professio deal with is absolutely wonderful. She is knowledgeable, friendly and assists her customers fully. The atmosphere of the dealership also is professional and warm. More

Great dealership and great service department. Carol always goes out of her way to make our service great! its is always a pleasure to use them! always goes out of her way to make our service great! its is always a pleasure to use them! More

Excellent service and quality work. Very friendly staff, who make every customer feel important. They are very accommodating even without an appointment. Atmosphere is pleasant. I would recommend this dea who make every customer feel important. They are very accommodating even without an appointment. Atmosphere is pleasant. I would recommend this dealership highly. NHahn More

On Tuesday, January 24, 2012, I had an appointment for 7:30 A. M. for a welcome visit. Ms. Morin within 5 minutes came out to take care of me. She was pleasant, cordial and very professional. I enjoyed 7:30 A. M. for a welcome visit. Ms. Morin within 5 minutes came out to take care of me. She was pleasant, cordial and very professional. I enjoyed my visit with Carol. Thank you. Marie Dufresne More

As always superb service as I've come to expect. There is never a question -Jason Belsky treats the customers with respect and is able to handle any situation that arises in a professional and courteous mann never a question -Jason Belsky treats the customers with respect and is able to handle any situation that arises in a professional and courteous manner. This is what Auto dealer service is about - others should aspire to the level achieved by Jason. Every aspect of the experience I had with Sovereign Mercedes-Benz exceeded my high and uniformly difficult to meet expectations. I was treated exceptionally well. I will return for service and start there when it eventually becomes time to think about a new vehicle -- More