Mercedes-Benz of Brooklyn

On January 16, 2012 I picked up my new Mercedes-Benz GLK 350. Ms. Diana Chuisano was my sales person. She made the total experience from first discussing the purchase of the car to picking it up a positiv 350. Ms. Diana Chuisano was my sales person. She made the total experience from first discussing the purchase of the car to picking it up a positive experience. Her professionism and customer focus made this the best experience for all of my new car purchases. In addition she has maintained contact with me to assure customer satisfaction. S. Lorito More

I recently leased a C class from Peter Q. And it was smooth and easy and hassle free. Peter is a consummate pro and made me feel completely comfortable. I enthusiastically recommend Peter Q and the Sove smooth and easy and hassle free. Peter is a consummate pro and made me feel completely comfortable. I enthusiastically recommend Peter Q and the Sovereign dealership. Tani P. More

I love my 2012 C300! The craftsmanship, quality, and comfort live up to the exceptional Mercedes reputation. This is my third C class car, but my first shopping experience with Sovereign. It was a true comfort live up to the exceptional Mercedes reputation. This is my third C class car, but my first shopping experience with Sovereign. It was a true pleasure working with Daniel Lehrer. He is professional, courteous, and made my car shopping experience that much more enjoyable. He offered me beverages and food, to make sure that I felt welcome and comfortable. He answered any and all questions I had, no matter how trivial, and kindly and patiently walked me through the process of leasing a car. I could not speak more highly of him, and when I refer friends and family to Sovereign, I will definitely tell them to ask directly for Daniel. More

I recently took my Mercedes in for its routine 10,000 mile service . As always, the service was friendly, prompt, and certainly exceeded my expectations! In particular, Carol Morin's professionalism, mile service . As always, the service was friendly, prompt, and certainly exceeded my expectations! In particular, Carol Morin's professionalism, attention to detail, and friendliness made the chore from my busy schedule a pleasant one. Carol was right on the mark with her estimated time for the job to be done (about one hour). Even the employees who were not helping me directly were courteous, whether by a verbal hello or a smiling acknowledgement. Also, the waiting area was conducive for laptop tasks (wifi service there is great btw!) or for just relaxing and watching television with their complimentary beverage and light breakfast. I even found the scheduling of the appointment to be quick and accommodating to my needs. The luxury and dependability of my E350 and the consistent positive experiences I have at Sovereign whenever I need service have made me a customer for life with them. More

Carol morin, my service representive is a excellant representive for mercedes benz, i'm always very please with the quality of service that she always gives me. its because of unconditional customer se representive for mercedes benz, i'm always very please with the quality of service that she always gives me. its because of unconditional customer service that she gives, that makes me want to stay in mercedes benz. More

I have used Sovereign Motor Cars for the past seven years. Carol Morin has been a consistent caring and credible service representative. She is one of the reasons I keep coming back for service. I have years. Carol Morin has been a consistent caring and credible service representative. She is one of the reasons I keep coming back for service. I have never had an issue that she could not solve for me. She is an asset to Sovereign. More

Carol was extremely helpful in terms of keeping my C300 up to date with all the servicing necessities. She was very personable and engaging and I definitely will be returning to Sovereign Motors for my ne up to date with all the servicing necessities. She was very personable and engaging and I definitely will be returning to Sovereign Motors for my next MB. More

AWESOME EXPERIENCE LEASING MY 2012 C300 4MATIC. THE SALESMAN WAS GREAT, UPFRONT, AND VERY EASY GOING, NOT PUSHY UNLIKE OTHER DEALERSHIPS AND THE CUSTOMER SERVICE WAS GREAT. THEY OFFERED A HIGH RISE OF SALESMAN WAS GREAT, UPFRONT, AND VERY EASY GOING, NOT PUSHY UNLIKE OTHER DEALERSHIPS AND THE CUSTOMER SERVICE WAS GREAT. THEY OFFERED A HIGH RISE OF SERVICE QUICK HANDLING. I WAS DRIVING THE CAR WITHIN LESS THEN 3HRS. SPOT DELIVERY. THE SALESMEN WALKED ME THRU THE CAR PRIOR TO DELIVERY EXPLAINED EACH AND EVERY CONTROL IN THE VEHICLE. HE PROGRAMMED ALL MY PHONES, PRESET MY RADIO STATIONS, TOTALLY UNBELEIVEABLE. TO ANYONE OUT THEIR WHO IS WILLING TO RECIEVE THE ULTIMATE CUSTOMER CARE YOU MUST VISIT SOVERIGEN AND ESPECIALLY STEVEN FROM SALES. HIGHLY RECOMMMEND HIM. DISGRAD ALL THE LEASING COMPANYS GO DIRECTLY TO THE DEALER AND RECIEVE THE UTLIMATE EXPERICNE. More

I purchased my ML350 about two years ago, and honestly believe this was one of the best decisions I have made. Carol Morin was the service advisor assigned to me, and two years later she is still the sam believe this was one of the best decisions I have made. Carol Morin was the service advisor assigned to me, and two years later she is still the same courteous, caring advisor she was back then. Carol makes you feel like more than a customer, you are made feel like part of a family. This particular dealership is not close to my home. I actually bypass several dealerships to come to Soveriegn, because of the outstanding service that Carol provides. She goes above and beyond to ensure customer satisfaction. Carol is an asset to Soveriegn motor cars, and as long as she works there I will continue to service my vehicle there. More

I blew out 2 tires on March 5 after business hours---car was towed to dealership and Maureen called me first thing in the morning to let me know everything was ok---it's March 7th and i have my car back gre was towed to dealership and Maureen called me first thing in the morning to let me know everything was ok---it's March 7th and i have my car back great service!!!!! More