Mercedes-Benz of Brooklyn

This is why the service department at Sovereign Mercedes exceeds expectations. My GL450 (affectionately known to all as Sabrina) needed to have her State inspection performed, and as always I reached out t exceeds expectations. My GL450 (affectionately known to all as Sabrina) needed to have her State inspection performed, and as always I reached out to my service representative Carol Morin for assistance. After accessing my file, she realized that I was also two weeks away from Sabrina's annual maintenance. My flexibility was limited since I had just started working at a new firm but the ever resourceful Carol provided me with a true win-win situation. Since she already had all of Sabrina's records, I told her about the minor items that needed to be checked. After providing her with my credit card information, she made arrangements for me to drop off my baby, sign my paperwork AND pick up a loaner vehicle with someone in the dealer showroom. Equally as impressive, she managed to have my State inspection and maintenance completed in time for me to pick up Sabrina the following afternoon. It is this type of personalized service that makes me proud to be a member of the Mercedes family. I hope those of you who get the chance to read this review give them a chance to show you how their personalized service makes this dealership truly unique. More

Leased our ML350 in February. So far our whole experience has far exceeded our expectations. Christian & Lu were very patient and not over "salesy". John Denice recently took care of us for a le experience has far exceeded our expectations. Christian & Lu were very patient and not over "salesy". John Denice recently took care of us for a leaky tire. I've never owned a luxury car before and my wife really had to twist my arm to get me to go for this. For me personally I may never see the value in paying so much more money for the car itself but these guys have really put the value in the service which has made me feel very good about this brand. When the lease is up we will be back for another car. More

We had a great buying experience at Sovereign Mercedes. Our sales specialist Jose Rivera was very friendly & knowledgable. We look forward to doing business again at Sovereign Mercedes in Brooklyn NY. C & Our sales specialist Jose Rivera was very friendly & knowledgable. We look forward to doing business again at Sovereign Mercedes in Brooklyn NY. C & S Roberts More

I worked with Jose on leasing my new E350. I was seriously over on miles on my 2010 350 lease. Jose worked with me to overcome that issue and put me in a 2012 with a lease program that more fits my seriously over on miles on my 2010 350 lease. Jose worked with me to overcome that issue and put me in a 2012 with a lease program that more fits my driving needs while still paying a few bucks less than what I was. Thanks Jose!! More

I have worked with Carol at Sovereign Mercedes for many years. When it comes to servicing my vehicle, she is by far the best advisor that I can ask for. Thanks for the great experience. George years. When it comes to servicing my vehicle, she is by far the best advisor that I can ask for. Thanks for the great experience. George More

Peter Quinones, Is the bomb diggity!! I had a tough situation with the car I wanted to trade in. Several other dealers told me I could not accomplish the trade because i owed to much on my old car but situation with the car I wanted to trade in. Several other dealers told me I could not accomplish the trade because i owed to much on my old car but Peter was patient and made all the numbers to workout for me. Now I'm happy because I really needed a family vehicle. My old car was too small. Thanks to Peter Quinones we can now ride in comfort! I will send all my friends and family to sovereign and the man they call Peter Q!!!! Thanks Pete!! Sincerely, A Very Satisfied Customer More

Purchased a 2009 CL550, beatiful clean car, Jose Rivera gave me the exact description over the phone and when i got there the vehicle matched it's description. Quick deal in and out, left very happy 5+++++ gave me the exact description over the phone and when i got there the vehicle matched it's description. Quick deal in and out, left very happy 5+++++++++ Thank you More

Dealing with Soveriegn Motors was a great experience Becauce you see im in Michigan and they had a used truck that i was interested in and that is where Peter Quinones showed what a great dealer that S Becauce you see im in Michigan and they had a used truck that i was interested in and that is where Peter Quinones showed what a great dealer that Soveriegn Motors and the people that work there are Right from Buying the Truck to getting it shipped to Michigan and Following up as far as the truck has been loaded and is on the way to Talking to me when The truck was delivered to me Thanks Soveriegn Motors and A Special Thanks To Peter Quinones You Are Top Notch and I give you and Soveriegn Motors FIVE STAR RATING THANK YOU Blaine Chappel More

John was extremely helpful in selecting the specific part I needed. He then obtained it and UPS(ed) it to me. John is a true asset to not only to Sovereign Motor Cars Ltd. but to Mercedes Benz in general. I needed. He then obtained it and UPS(ed) it to me. John is a true asset to not only to Sovereign Motor Cars Ltd. but to Mercedes Benz in general. And we know that Mercedes Benz maintains a very high level of quality. John personifies that quality. Please extend my sincere thanks to John. Best Regards, Bob D. More

This is my second car from this dealership and my overall experience is great, starting from my previous car service. Making appointment is fast, confirmations are coming through email, phone, etc. When you experience is great, starting from my previous car service. Making appointment is fast, confirmations are coming through email, phone, etc. When you are coming to the dealership you are treated as VIP (Guests lounge with TV, magazines, complementary breakfast, beverages). The quality of service is outstanding. Just wanted to say some more words about Daniel Lehrer. He is the main reason I leased my first car at Sovereign and now my second. I went through many dealerships and their sales reps and when I qualify Daniel as high professional I have all the reasons for that. He really knows his business, can answer any of your questions, and most important - he is the man of his word (beleive me it's a very rare quality among sales people). I recommended Daniel to all my friends and highly recommend him to all those who are seeking for first class car and service. Lana Teplitz, Staten Island, NY More