Mercedes-Benz of Brooklyn

I purchased a 2006 Mercedes C280 from Sovereign Motors. This was my first car purchase. Not only did I feel that the vehicle was reasonably priced, but the sales rep, Peter was extremely patient and conce This was my first car purchase. Not only did I feel that the vehicle was reasonably priced, but the sales rep, Peter was extremely patient and concerned with my overall satisfaction. Peter was always willing to answer my questions and accomodate my requests. A superb dealership!! Excellent service! Great purchase! More

I have been a Mercedes owner since 2008. My E350 has always been serviced at Sovereign Motors. I am a NYS Chaplain who lives to serve my community and others. As one who serves it's hard for me to ser always been serviced at Sovereign Motors. I am a NYS Chaplain who lives to serve my community and others. As one who serves it's hard for me to serve myself. When my Benz needs service I need to know my representative serves me with the same intensity I serve my community. Carol Morin reflects the excellence of Mercedes-Benz along with the entire support team at Sovereign. Carol always makes me feel assured Mercedes-Benz Sovereign is concerned about their customers from start to finish. The service at Sovereign truly reflects the Mercedes-Benz name. Carol's knowledge of Mercedes-Benz shows me how much she loves her work and this is not just a job to her. There is a spirit of excellence which flows through the entire support team! Thank you so much, keep up the great work! More

Exceptional service. I needed a new GL to replace my old one and Diana gave me exactly what I wanted and for the price I wanted. Very friendly and easy to work with. A truly 5-star service. one and Diana gave me exactly what I wanted and for the price I wanted. Very friendly and easy to work with. A truly 5-star service. More

Peter is outstanding! He was very accommodating in Peter is outstanding! He was very accommodating in facilitating the long distance purchase of my Mercedes from NY to FL. Always quick to respond to m Peter is outstanding! He was very accommodating in facilitating the long distance purchase of my Mercedes from NY to FL. Always quick to respond to my requests, Peter made the entire buying experience a positive one. He would overnight necessary paperwork and follow up as needed on any concerns. Kudos to Peter and Soverign.I would definitely recommend working with them! More

I purchased a 2011 Nissan Pathfinder from Sovereign (Peter). Being located in Florida, this was a long-distance deal and it went through perfectly. Peter expedited all the paperwork and took care of ev (Peter). Being located in Florida, this was a long-distance deal and it went through perfectly. Peter expedited all the paperwork and took care of everything. A car carrier transported the vehicle from Brooklyn to us in West Palm Beach. We are very happy with our purchase and would recommend this dealership to anyone! More

We want to thank Jose Rivera for his professionalism, he worked with us in alot of ways and in the end my husband and I drove away with a new SUV. We love our vehicle and matches us well. So thank you Jose worked with us in alot of ways and in the end my husband and I drove away with a new SUV. We love our vehicle and matches us well. So thank you Jose and to Sovereign. More

We saw a car we had been looking for for a while on Ebay, an older model Mercedes SL 500.  The price looked high so we called Peter and he was more than willing to work out a deal with us.  He helped us get an older model Mercedes SL 500.  The price looked high so we called Peter and he was more than willing to work out a deal with us.  He helped us get it shipped it to Florida, got us a new set of owner’s manuals, and even helped us get compensated for some minor mechanical issues with the car.  The car was represented nicely in the pictures and described to a T.  A very pleasant experience! More

If you are in market for quality vehicle such as Mercedes-Benz, do yourself a favor and go elsewhere...Prestige Motors, Ray Catena, Globe Motors to name a few. This place is basically a typical use Mercedes-Benz, do yourself a favor and go elsewhere...Prestige Motors, Ray Catena, Globe Motors to name a few. This place is basically a typical used car dealer wrapped in Mercedes-Benz logo pulling every tricks to rip you off in every corners. Rude and unprofessional sales people and even worse manager and finance guys will try to rip your arms and legs. Not to mention lousy service dept. also try to victimize you. STAY AWAY!!! More

Diana , is awesome. She is very friendly and comfortable to work with. She took the time to explain everything and was available easily. I am enjoying my new car. I was treated like a queen and was well t to work with. She took the time to explain everything and was available easily. I am enjoying my new car. I was treated like a queen and was well taken care of. I am so happy.. Denise More

We got a beautiful E350 Mercedes from Peter @ Sovereign, which we saw online. As straightforwardly told, he was upfront about the condition of the car. It arrived in mint condition, despite the grumpy del which we saw online. As straightforwardly told, he was upfront about the condition of the car. It arrived in mint condition, despite the grumpy delivery man. The car was subcontracted to be delivered by a logistics company that Sovereign chose. I can't blame Peter or Sovereign for the horrible service of the delivery company that was subcontracted, but they do not normally ship cars across the country. It just so happen that Sovereign had the exact model and features we were looking for, that was not available anywhere else in the country. Having had to deal/coordinate over phone and email, Peter made the process much easier since he was very responsive, despite the time difference between San Francisco and Brooklyn. He returned all phone calls extremely timely and all emails. As a Mercedes dealership, I think I was expecting exceptional customer service, but this was not the case here. I have high expectations though when it comes to customer service. Peter's service was good, but not exceptional. Exceptional customer service is providing the little things for customers without asking. It's the small details that count. (Example: He charged me for gas in the tank, and the was delivered with less than half a tank of gas.) However, we did not get the face to face interaction, and I think that makes a huge difference in building a relationship. Also, I think that there are sub cultural differences between us San Franciscans vs. Brooklynites. The service was not as friendly as I would expect, starting from the receptionist. Overall, Peter was a good representative, and we are very happy with our car!! Price was very fair. More