Mercedes-Benz of Brooklyn

Poor service I brought my 2018 GLC300 with only 6800 miles complaining of squeaky brakes and was told that Mercedes says this is normal and they can’t do anything I brought my 2018 GLC300 with only 6800 miles complaining of squeaky brakes and was told that Mercedes says this is normal and they can’t do anything about it and the warranty only covers this type of issue for 12 months or 12000 miles. My car only has 6800 miles and is 18months old. Is this the quality that Mercedes wants to be associated with. Or is this just poor dealer service. They did not. even look at the car to determine if there was an underlying issue. At this point I think I will switch to another car brand upon expiration of my lease. Very disappointed in Mercedes always thought they were better than this. More

Great Experience The staff was very courteous and patient. They answered all my questions and helped make it possible to own the Mercedes of my choice, They are very p The staff was very courteous and patient. They answered all my questions and helped make it possible to own the Mercedes of my choice, They are very professional and you fee confident in the quality of service they provide overall. More

Josue Dejesus could not have made our experience any better. We got exactly what we wanted expeditiously. We are in awe of our new car. better. We got exactly what we wanted expeditiously. We are in awe of our new car. More

Amazing dealership with the best staff in New York ! I highly recommend if you have a Mercedes to take it here. You will not regret this choice !! Also deal with Kenny Singh when you do decide to make thi highly recommend if you have a Mercedes to take it here. You will not regret this choice !! Also deal with Kenny Singh when you do decide to make this life changing decision. More

Just perfect. From walk-in to drive-out everything was as expected. High class! The process was smooth and friendly. New car walk-in was precise and informative. Da From walk-in to drive-out everything was as expected. High class! The process was smooth and friendly. New car walk-in was precise and informative. Dawn, sales representative, was very helpful. She worked with us even on her day off! More

just like home I INTRODUCED TWO OF MY CO-WORKERS TO LEASE CARS AT THE SAME DEALER BECAUSE THE SALES ARE SO SINCERE,PATIENT,AND WILLING TO HELP.ALSO GIVE YOU EXPERIEN I INTRODUCED TWO OF MY CO-WORKERS TO LEASE CARS AT THE SAME DEALER BECAUSE THE SALES ARE SO SINCERE,PATIENT,AND WILLING TO HELP.ALSO GIVE YOU EXPERIENCE IN COMPARISON. BUT THE SERVICE DEPT.NEED LITTLE IMPROVEMENT. More

Extremely Professional From the Service Rep Christina to the Shop Mgr Matt I was more than pleased. They made me feel like there most valued customer. GREAT Personel n extre From the Service Rep Christina to the Shop Mgr Matt I was more than pleased. They made me feel like there most valued customer. GREAT Personel n extremely Knowledeable Thanks More

Always a great experience Everyone I've dealt with have always been professional, personable and helpful!! The sales team and the service team are great! Mercedes has a custome Everyone I've dealt with have always been professional, personable and helpful!! The sales team and the service team are great! Mercedes has a customer for life! More

This is a second time l have been there for their excellent service. I am happy with their work and recommend it to anyone who needs it. excellent service. I am happy with their work and recommend it to anyone who needs it. More

Awesome experience! Ronald Rodriguez was nice, not pushy and he always returned our calls and or emails right away. We definitely would recommend this place. and he always returned our calls and or emails right away. We definitely would recommend this place. More