Mercedes-Benz of Brooklyn

started the day with the engine light on the the car vibrating. it is a 2012 ML350. i called and although they had no appointments for that day, i dropped the car at the dealership and they gave me an e vibrating. it is a 2012 ML350. i called and although they had no appointments for that day, i dropped the car at the dealership and they gave me an enterprise rental loaner. by the end of the day i recieved an email, a mechanized call and a personal call from alberto Lalli, my customer service rep telling me it was all done. always a pleasant and satisfying experience there. this was the first time i had been assigned to alberto and he was a pleasure. More

After months of research for a car, I found two Mercedes Benz C-Class 300 4matic. One dealer in New Jersey and Sovereign Motor of Brooklyn. I left messages for both dealers that I was interested in the ca Benz C-Class 300 4matic. One dealer in New Jersey and Sovereign Motor of Brooklyn. I left messages for both dealers that I was interested in the car. I was ready to purchase. The New Jersey dealer had a better price but never called me back, Soveriegn did right away. I went with a very close male friend. I was taken for a test drive. Loved the car. When I thought the day couldn't get any better, my close friend and my great dealer Jerry Petitto share the same mutal best friend to their suprise. The friend called while we were there, it felt like family. Jerry Petitto was very informative and caring about what he could do for the customer to get the best deal, I walked away that day with a car I love, a great deal and new friends. They make you feel special when you bring your car in and the ammenities are great. My service advisor Lisa Chea feels more like my BFF for my car and Jerry Petitto is a friend. The entire staff at Sovereign Motors are very professional, informative and friendly. More

I've been a Mercedes owner for nearly 10 years & have always had my vehicle serviced at the Brooklyn location. No matter what I've had to bring the car in for my concerns were treated with importanc have always had my vehicle serviced at the Brooklyn location. No matter what I've had to bring the car in for my concerns were treated with importance & made a priority by my service agent Carol. She's one of the biggest reasons I've always come back & remained loyal. She's been my service agent since the beginning. Consistant like the brand More

I always have a great experience at this dealership and receive great service from Carol Morin. Carol ensures that all of my questions and any issues are resolved before I leave the dealership. To date, I receive great service from Carol Morin. Carol ensures that all of my questions and any issues are resolved before I leave the dealership. To date, I have purchased three vehicles and always get the best service at this dealership and would not think of going anywhere else. More

Jerry Petitto of Mercedes Benz of Brooklyn delivered upon his word that he would find us a vechicle that we would love. Although, it took 2 weeks, several phone calls and visits to the show room, we now hav his word that he would find us a vechicle that we would love. Although, it took 2 weeks, several phone calls and visits to the show room, we now have a SUV that we are confident will perform at the high level of excellent that brought us back to Mercedes Benz. Special thanks to Lou Ramano for being the man behind the scene and in the front room when needed. The show room staff and the food and refreshments available in the lounge are above and beyonde what we experience at other competing dealerships. Thank you Mercedes Benz of Brooklyn. More

I am amazed by the level and quality of service I got from Mr. Bentley Lashley of Mercedes Benz of Brooklyn. I purchased my GL450 a little under a year ago and he not only took the time to go over the ve from Mr. Bentley Lashley of Mercedes Benz of Brooklyn. I purchased my GL450 a little under a year ago and he not only took the time to go over the vehicle with me inch by inch but he also answered every frantic phone call I made inquiring about how to operated my new truck. Bentley goes above and beyond to answer all of my questions. Still to this very day Bentley is always available and happy to answer and assist me with any concerns I may have. He delivers on everything he promises in record time. Spends an incredible amount of his time fussing over every detail until Im satisfied. Bentley was patient and extremely professional. This has to be by far the best car buying experience I ever had. Bentley delivered 100%. Sales Advisors like Bentley make the dealership! I recommend Bentley to two of my closest friends who went on to buys cars from Bentley and I will proudly continue to do so! More

The best experience in car buying I have ever felt. Lou made me feel comfortable no pressure, and a really great price on my Mercedes. I would highly recommend buying a Mercedes from him. made me feel comfortable no pressure, and a really great price on my Mercedes. I would highly recommend buying a Mercedes from him. More

This is my second lease from MBOB and Jorge have been there every step of the way. Jorge's friendly but honest customer service have and will continue bring me back time and time again. The dealshiper there every step of the way. Jorge's friendly but honest customer service have and will continue bring me back time and time again. The dealshiper is first class and so was Jorge's service. More

Bentley Lashley was exceptionaly knowledgeable and extremely professional and made our experiebce a very pleasant one.We will strongly recomend Bentley and the dealership to everyone looking for a MER extremely professional and made our experiebce a very pleasant one.We will strongly recomend Bentley and the dealership to everyone looking for a MERCEDES BENZ. Hardeep Singh Bob Baweja More

Leased a new vehicle, sale person was very friendly and helpful for the information. The whole lease process ran a little struggle at the beginning because of my status (non-US citizen). However, they offe helpful for the information. The whole lease process ran a little struggle at the beginning because of my status (non-US citizen). However, they offered me the solution that worked for both of us. So overall I would recommend MB Of Brooklyn to a friend/family member. More