Mercedes-Benz of Brooklyn

Purchased an after market rear seat entertainment system for my 2013 GL 450. I ordered the vehicle prewired for a system but not knowing what was involved, I was reluctant to tackle the task. I found John for my 2013 GL 450. I ordered the vehicle prewired for a system but not knowing what was involved, I was reluctant to tackle the task. I found John McCormick on the internet and after a number of emails and calls, I took the leap. John assured me that he would be available if I ran into any problems. Did the installation today. Went like a charm. Had a question during installation for John and as promised, he was available and answered by question. Have owned Mercedes since 1982 and have dealt with lots of Mercedes folk. Most are very good. John is as good as they get. Thanks John. More

This is the third mercedes benz that I have purchased on April 12, 2013. Mr. Luigi Giacalone was my sale professional. He was exceptionally professional, courteous and friendly with all the encounters I had April 12, 2013. Mr. Luigi Giacalone was my sale professional. He was exceptionally professional, courteous and friendly with all the encounters I had with him. He was very knowledgeable and confident with all the information that I enquired about in regards to the purchase of my preowned vehicle. I call him on several occasions and my calls were answered promptly. He was exceptional and I would highly recommend him to anyone who is looking to purchase a Mercedes Benz vehicle. My experience with customer service, the price of the car, Mr. Marc Loyola who gave me a review on the functions of the car ( he was very knowledgable) was excellent. My overall experience was excellent and I intend to enjoy my new ride. Thank you Mr. Giacalone and continue to be the best at what you do. Carolyn Campbell-Swaby More

I have been servicing my cars in Brooklyn for over ten years and Carol has been my advisor for all this time. She is always helpful and accommodating particularly when there is an emergency with the car. years and Carol has been my advisor for all this time. She is always helpful and accommodating particularly when there is an emergency with the car. She is very honest and always gives you your best option to solve any problems that may arise with the car. It is always a pleasure working with her. More

Mr. Trella was very conscientious, took his time and answered all y questions. I'm still considering purchasing the vehicle but there were a few features that I was not comfortable with. answered all y questions. I'm still considering purchasing the vehicle but there were a few features that I was not comfortable with. More

This dealership has it all, especially for someone like myself who has no time at all for anything. Sonny Narula did everything for me! One visit to see what I was buying and literally five days later all myself who has no time at all for anything. Sonny Narula did everything for me! One visit to see what I was buying and literally five days later all I had to do was pick up the car--and a stellar car it is! From plates, insurance and all the papework, Sonny took care of it. I only got one call from my insurance company and that was to confirm I waspicking the car today. When I got to the dealership, Sonny just gave me a pen and all I had to do was sign the paperwork. After that he took me to the car, asked 'Joe' to give me a wkthru which went great, and I was ready to go inside of an hour!! For me time is everything and I really appreciated Sonny's effort. Sonny even introduced me to ownership and Doug was the best! Genuinely interested in my experience and satisfaction, and appreciative of the crazy way we work in new york city--runiing at 100 miles an hour and boy this dealership addresses that issue in an awesome way. All they do is take care of everything. Pure and simple--made me upset at all the experiences I have had over the years at other dealerships with Infinity, Toyota and GM---this experience was not even close to those---it simple was in another plateau, way up at another level. We are recommending this dealership and Sonny to my colleage/partner who I can almost guarantee will be buying a merceds from Sonny very shortly. I entend my warmest appreciation to Sonny, his boss Steve, and today met Doug the owner--all treated me like I was one of their own. Also, Sonny emphasized, any issue at all should any occur, I don't need to call service, go thru channels, just call Sonny! Means a lot to me as I am a work-a-holic, notm proud it it, but it is what it is, and have no time for most things in my life. So I don' need issues and of course with this S-550, wow, what a car! Thank you Sonny and the Mercedes Benz of Brooklyn dealership. John M Lalli More

My husband and I walked in not knowing what to expect. We dealt with Jerry who tried to keep the purchase price within our small budget. When other request were made towards warranty on the used vehicle We dealt with Jerry who tried to keep the purchase price within our small budget. When other request were made towards warranty on the used vehicle Jonathan from finance was very professional as well as courteous in granting us our wish. Jerry called to let us know the vehicle was ready to be delivered. He even went as far as to offer to pick me up at the train station. After been schooled by Sebene on the various functions of the car, Jerry came out to see me off with my 1st Mercedes Benz. To my surprise the following day I received a call from Jerry checking to see if all was well with the vehicle. I must say our experience with this dealership so far as been a SUPERB one. More

Stop - Do not purchase a car from these crooks! Stop - Do not purchase a car from these crooks! I've had my certified car 6 weeks and it's been in the shop for over four weeks - damaged bumper; Stop - Do not purchase a car from these crooks! I've had my certified car 6 weeks and it's been in the shop for over four weeks - damaged bumper; bent rims; damaged drive axle; fried rotor. Was told they were buying car back. A day later, Mr. Lou Romano emailed and reneged on the agreement but said MB of Brooklyn would pay for damaged rotors - car is at Cary, NC dealership. However, a week later he has not authorized repairs! Most unprofessional, unethical, dishonest dealership I've ever worked with! Last Mercedes I will ever own! Look forward to trading up to a Subaru! More

Our family has been working with Carol Morin in the service department for many years. She is always friendly, accomodating, knowledgable and gets the job done. She always resolves issues that we hav service department for many years. She is always friendly, accomodating, knowledgable and gets the job done. She always resolves issues that we have with our cars and is truly a pleasure to work with. In the past, we purchased our vehicles from Soverign (MB of Brooklyn,) but in recent years we received better prices at other dealerships/leasing companies. Although we did not purchase our vehicles at Soverign, we still choose to service through Carol. More

I have worked with Carol Morin for almost 10 years for the servicing of my car. She is extremely pleasant and helpful at all times. Her ability to correct any problem and meet my needs is always appreci the servicing of my car. She is extremely pleasant and helpful at all times. Her ability to correct any problem and meet my needs is always appreciated. She is absolutely the best service representative that I have worked with in the almost 50 years I've been driving. I also feel that Mercedes-Benz of Brooklyn is one of the friendliest most consumer-friendly dealerships around! I will be using them for all of my driving needs now and in the future. More

Leased my first Benz from Sonny and he was great. Took the appropriate amount of time with me, explaining everything throughout the process, and, he delivered what he promised! Been in a few times since the appropriate amount of time with me, explaining everything throughout the process, and, he delivered what he promised! Been in a few times since for various things and he is always full of smiles and very helpful. When this lease is up I'll be calling Sonny! Highly recommended!! More