Mercedes-Benz of Brooklyn

Service was absolutely amazing we had trouble with our car at the most inconvenient time (wedding week) John was prompt in calling me with updates and helping us get the same exact vehicle as a loner. He car at the most inconvenient time (wedding week) John was prompt in calling me with updates and helping us get the same exact vehicle as a loner. He was professional, friendly, understanding, and overall outstanding. Having car trouble is definitely unpleasant but John made everything as convenient and pleasant as possible! Thanks so much to John and the mercedez benz of brooklyn staff:) Sincerely, Yelena and Yuriy Lobanov More

John is a very nice, intelligent, professional and gives always the best service. It's a pleasure dealing with him at this dealership. I will highly recommend his service to my friends. always the best service. It's a pleasure dealing with him at this dealership. I will highly recommend his service to my friends. More

It is not professional, worst service, I ever had. They are working with a shop which does not provide professional job. My suggestion, please send them to Germany learn how to do the best service and spec are working with a shop which does not provide professional job. My suggestion, please send them to Germany learn how to do the best service and specially repairs. More

Dave is the consummate professional and was my point person in my interactions with the other great staff: Lou Romano, Asad Basha and Sabina Tajibaev. I highly recommend Dave especially as well as this person in my interactions with the other great staff: Lou Romano, Asad Basha and Sabina Tajibaev. I highly recommend Dave especially as well as this dealership. A+++++ More

Mr. Chan gave me a wonderful experience at Mercedes Benz Mr. Chan gave me a wonderful experience at Mercedes Benz of Brooklyn on June 3, 2013. I came along with two of my co-workers to inquire abou Mr. Chan gave me a wonderful experience at Mercedes Benz of Brooklyn on June 3, 2013. I came along with two of my co-workers to inquire about a 2010 white C-300 I've seen online. We were highly intimidated by the luxury vehicles that surrounded the show room. Upon meeting Mr. Charvet and Mr. Chan they immediately made us feel welcomed. We were all offered pizza and refreshments for free. Mr.Chan and Mr. Castelli put my friends and I at ease by joking with us to diffuse the nervousness we had. My Inquiry turned into a sale when Mr. Chan and Mr. Castelli showed me how affordable the car could be. I was just amazed at how well we were treated. I felt like a celebrity. My favorite part of the whole sale was ringing the bell at the door. Everyone stood up and gave me a round of applause. At that point I knew I made the right choice by choosing Mercedes Benz of Brooklyn. A month later after my purchase, my expectations were exceeded when I received a dish garden that was delivered to my house to further thank me. I was truly blown away. More

Customer rep. was great Cashier was great Work on the Customer rep. was great Cashier was great Work on the sunroof was great Exterior of the was clean Interior had broken glass inside and some type Customer rep. was great Cashier was great Work on the sunroof was great Exterior of the was clean Interior had broken glass inside and some type of residue on the front passenger door and it wasn't clean More

From my first contact with reception to delivery of the vehicle I purchased, the customer care was flawless. In my 36 years of driving I have purchased several new vehicles and I have never experienced a vehicle I purchased, the customer care was flawless. In my 36 years of driving I have purchased several new vehicles and I have never experienced anything close to this level of attention. Every accommodation I requested was met with ease and and a smile, and then exceeded. I highly recommend Mercedes-Benz of Brooklyn. A special thank you to Johnny Chan. More

Excellent customer service and sales. Extremely helpful and friendly. Knowledgable of cars and answered all my questions. Great place and will continue to come back for new leased cars. John very helpful i and friendly. Knowledgable of cars and answered all my questions. Great place and will continue to come back for new leased cars. John very helpful in service area. Luigi very helpful in sales area. More

I initially chose this dealership based on the high customer ratings. I do not live in the NYC metro area but felt the reviews justified a train trip to Brooklyn. When I arrived, I was treated as if I customer ratings. I do not live in the NYC metro area but felt the reviews justified a train trip to Brooklyn. When I arrived, I was treated as if I were the number one customer there even through the dealership was very busy. The car I initially was looking to test drive was not the most expensive one there by far but David made sure I was still treated like gold. I ended up choosing another vehicle that I love (CLK350). David made sure that the service shop had the car spotless and checked all the things on the vehicle (including changing the oil) to make sure I had a safe drive back to the DC that night. While the vehicle was being serviced, Asad in financing made the paperwork so easy and was completed very quickly. When the vehicle was ready, Matt (another employee) took me to the vehicle and spent 30 minutes going over all the features it had including programming radio stations and my seat controls for me. I already own an older Mercedes Benz and have never received such a thorough instruction form a dealership. I was at the dealership towards the end of the day when they were about to close and they never made me feel rushed, in fact would have continued to stay even longer if I needed to. (They even offered to order me dinner before I headed out because it was getting late).I would like to say thank you to everyone involved in making this the best buying experience I have ever had. I would and have recommended this dealership to my friends and family. It was absolutely worth the trip. Thank you! More

From the minute I walked in, I was greeted like a family member and not like just any consumer. The service by the dealers were immaculate, they knew exactly what I wanted and needed. The price I received f member and not like just any consumer. The service by the dealers were immaculate, they knew exactly what I wanted and needed. The price I received for my new car was unbeatable and they have gone above and beyond to get me what I want. The whole team works together to get the satisfaction the customer deserves and expects. My whole family has been getting their cars from this dealership, there are many more to come. More