Mercedes-Benz of Brooklyn

Scheduling my service appointment over the phone was easy & took less than a minute. Joseph Modica greeted me (at 8am...), very friendly & professional. Explained the service they were going to perform & I & took less than a minute. Joseph Modica greeted me (at 8am...), very friendly & professional. Explained the service they were going to perform & I asked about what the maintenance costs and scope of work would be not only today, but for the remaining 2 years of my lease and he detailed everything. Now I know exactly what to expect. I still think $249 is one xxxx of an expensive oil change for today but it's a Mercedes, not a Hyundai so i'll be quiet now... However, since it only needs to be serviced once a year guess it's actually pretty good. Free breakfast & Red Bull in the lounge was nice (remember, it's 8am) and I brought the car in filthy from the snow & salt & it was returned cleaned inside & out all within 2 hours. More

The service rep Joe was fantastic. He told me it would be 1-1/2 hours and it was exactly. Everyone at the dealer calls you sir and I received total respect from top to bottom. 1-1/2 hours and it was exactly. Everyone at the dealer calls you sir and I received total respect from top to bottom. More

Entire staff was great!Warm welcome! Comfortable wait! Great send off! Carol was fantastic!!!! Thanks for the courtesy car and treating me like a new car! Loved the experience! Happy holidays to all. Great send off! Carol was fantastic!!!! Thanks for the courtesy car and treating me like a new car! Loved the experience! Happy holidays to all. More

What can I say except Thank you for making our experience enjoyable. I Don't know anywhere else where I can call a sales man at 3pm one day and then pick up the exact car I wanted with extra option and maint enjoyable. I Don't know anywhere else where I can call a sales man at 3pm one day and then pick up the exact car I wanted with extra option and maintenance included the next day, with all the paper work done and financing handled in the same day. Doug you have two very loyal and hard working people delivery the best product any one can Imagine. I thank you Steve and Mitch for handling every thing as professional as you did, you make my wife and I feel very special when we come in each time. Once again Thank You Mike & Shirley Hartley More

I have been buying the Mercedes brand for over 20 years, and have had a relationship with Stephen McCloskey for all of that time. His knowledge of the brand, attention to detail, and overall commitment to s and have had a relationship with Stephen McCloskey for all of that time. His knowledge of the brand, attention to detail, and overall commitment to servicing his client is impeccable. I have followed Stephen to various dealerships, and will continue to do so. He is a 5-star salesman. Had a wonderful experience at Mercedes Benz of Brooklyn dealership. Besides Stephen, had very good experiences with Nick Argos - Delivery Coordinator, and Jonathan Strahl - business manager. Both gentleman were very helpful and very conscious of good customer service. More

My experience with Mrs C Morin is great when every I call or stop by she is always very helpful to my need for my ML350 this is my third truck from them and it been a pleasure to have her as my service advis or stop by she is always very helpful to my need for my ML350 this is my third truck from them and it been a pleasure to have her as my service advisor. More

This dealership was great. All the staff were friendly and helpful. The salesmen that helped us was Jerry Petitto. We were at the dealership for a few hours between test driving the vehicle we were inte and helpful. The salesmen that helped us was Jerry Petitto. We were at the dealership for a few hours between test driving the vehicle we were interested in and negotiating a price. The entire time we were there he repeatedly asked if we needed anything to eat or drink. When we were hungry or thirsty he would get up and get what we wanted from their snack bar. He was not a high pressure salesmen. In all my years dealing with salesmen, I have never met one as professional and courteous as him. The next time I have to buy a vehicle, he is the only person I would deal with. Even after we purchased the vehicle, he occasionally calls us to see how we like the vehicle and if we had any questions or concerns. The dealership is very lucky to have a worker as dedicated as he is. More

Mr. Day was extremely helpful from the moment I walked in to the purchase of the vehicle. He is extremely professional and will answer your questions at any hour of the day! I am thrilled with my car and the to the purchase of the vehicle. He is extremely professional and will answer your questions at any hour of the day! I am thrilled with my car and the entire buying experience at MB of Brooklyn! More

John was very courtesy and thorough in reviewing the service needs for our vehicle. The other staff members were friendly, and our wait was minimal. I will definitely continue coming here for all my fut service needs for our vehicle. The other staff members were friendly, and our wait was minimal. I will definitely continue coming here for all my future service needs. More