Mercedes-Benz of Brooklyn

Bentley and Alfonso were exceptional for serving me. I will highly recommend them and your dealership to everyone I know. Thanks again for a great experience. John R. Greer will highly recommend them and your dealership to everyone I know. Thanks again for a great experience. John R. Greer More

My name is Elsi Capolongo, a client of Mercedes Benz of My name is Elsi Capolongo, a client of Mercedes Benz of Brooklyn. In September of 2013, I purchased a brand new 2014 Mercedes Benz GLK. The sales My name is Elsi Capolongo, a client of Mercedes Benz of Brooklyn. In September of 2013, I purchased a brand new 2014 Mercedes Benz GLK. The sales person who assisted me was Mr. Stephen McCloskey. From the onset of the exchange, Mr. McCloskey was extremely, impressively informative and sensitive to my budgetary considerations. I felt no pressure to purchase while freely calling Mr. McCloskey numerous times over a period of two weeks as we mutually strove to achieve a purchase with which I was comfortable. He presented options in a consummately professional manner with the ultimate goal of having a satisfied client. One day I was extremely thirsty having taken allergy medication and he immediately showed up at my side with a refreshing drink as I perused the showroom models. I purchased the vehicle and was quite satisfied with how it handled; I was however, while not experiencing buyer's remorse, beginning to realize that I should have purchased a larger vehicle to better meet my travel needs as I commute to a different borough 3 hours daily, oftimes in severely inclement weather. In January of 2014, I again reached out to Mr. McCloskey and hesitantly expressed my thoughts. I was afraid of appearing fickle or indecisive. Stephen McClosky made me feel as if I had every right to reconsider my decision. He walked me through the process of reselling the car to the dealership and purchasing the 2014 ML350, again, with tremendous consideration to my budgetary constraints. Had his treatment of me not been so sensitively non-critical or so patient, I would not now be the proud owner of said vehicle. Because of Mr. McCloskey, I have negotiated two purchase transactions with Mercedes Benz of Brooklyn within a five month period with no reservations or regrets whatsoever. This salesperson is a total gentlemen who deals with female buyers in a non-condescending respectful manner. I am a client now for life. Stephen is an asset to this company and should be acknowledged as such by Mr. Doug Wells. When returning the original vehicle (the GLK), I was carless with no means of transportation home (as due to the four snowstorms there was a slight delay in the shipping and delivery of the ML350). Mr. McCloskey promptly made arrangements for me to be escorted to my front door by an employee of MB of Brooklyn; again, he adeptly anticipated my needs and made the appropriate arrangements in an overt display of appreciation for my business. I had visited a different Benz dealership this past summer and the salesperson kept looking over my shoulder to see who walkd in as if prowling for a "better" client. In addition, initially, at a Jeep dealership, a salesperson ignored me in favor of a male potential client who came in after me (and who ended up walking out after 3 minutes) not knowing I was there to really and truly consider a purchase. I was never made to feel this way by Mr. McCloskey. I mention these incidents because customers are very aware of the attitudes and approaches salespersons use. A negative experience such as feeling ignored in a dealership can cause the permanent loss of a client who will then share this experience with others. Doug Wells, you should read this because this gentleman represents your business exceptionally well! Thank you Stephen, for making me feel valued. More

i HAVE BEEN A MERCEDES BENZ OWNER SINCE 1972 WHEN i PURCHASED MY FIRST MERCEDES A 1972 250c. A VEHICLE WITH MEMORIES THAT I WILL CHERISH FOREVER. sO YOU CAN IMAGINE THE NUMBER OF CONSULTANTS I HAVE BE PURCHASED MY FIRST MERCEDES A 1972 250c. A VEHICLE WITH MEMORIES THAT I WILL CHERISH FOREVER. sO YOU CAN IMAGINE THE NUMBER OF CONSULTANTS I HAVE BEEN DEALING WITH SINCE THEN. SINCE CAROL HAS BEEN MY SERVICE CONSULTANT I ENJOY MY VISTS FOR SERVICE ( WHICH IS REMARKABLE SINCE I THERE BECAUSE OF A PROBLEM WITH MY VEHICLE) AT MERCEDES OF BROOKLYN. SHE MAKES THING SO EASY TO UNDERSTAND AND SHE WAS ABLE TO RELATE TO MY PROBLEMS AND ASSURE ME THAT EVERY THING WOULD BE TAKEN CARE OF......WHICH THEY WERE WHEN I PICKED UP MY CAR TODAY. I WOULD HOPE THAT MY FELLOW MERCEDES BENZ OWNERS EXPIERENCED THE SAME COURTESIES AS I DID. I MUST SAY UNDER THE CIRCUMSTANCES, IT WAS PLEASURABLE VISIT TO YOUR SERVICE DEPARTMENT. More

My third vehicle with them. Outstanding dealership . Michael Chase helped me get the car I wanted in a timely manner. I highly recommend anyone looking for a Mercedes Benz to visit this dealer ship. You Michael Chase helped me get the car I wanted in a timely manner. I highly recommend anyone looking for a Mercedes Benz to visit this dealer ship. You will have a great experience. More

Very bad experience with this sales person and his manager Jorge A. Rivera, most important is respect for a customer and a woman. They received my husband Honda Pilot for a trade in with a title my hu manager Jorge A. Rivera, most important is respect for a customer and a woman. They received my husband Honda Pilot for a trade in with a title my husband wasn't happen with the car they gave him and wanted to change it before the same week of the trade in they refuse helping him, then Jorge A. Rivera took 6 thousand and change agreeing to upgrade to another car then Manage his said no so I told them I want the Honda Pilot back because you can't sale the car without a title, the manage was very disrespectful told me February 11, 2014 he would return the Honda Pilot back to us and now they are giving me the run around so I am putting a Consumer report. My number is (917)826-2385 name Sanaly thank you you need to show your workers to respect the buyers and most important a woman, again thank you. More

John Denice was not only very helpful and friendly, but also, went the extra mile to make the experience of having a flat tire pleasant. He said it would take about an hour, and he was a man of his words. also, went the extra mile to make the experience of having a flat tire pleasant. He said it would take about an hour, and he was a man of his words. Thanks John! More

she saved my day if it wasn't for her i would not have made it to see my son compete in the cooking contest, she really was great , everyone was really nice and friendly.The service was outstanding have made it to see my son compete in the cooking contest, she really was great , everyone was really nice and friendly.The service was outstanding. Thank You Carol. signed carmelo peri More

Most outstanding experience I have ever received from a dealership. I will never shop anywhere else. Stephen our Sales person made us feel like family, he was amazing, Doug Wells introduced himself also an dealership. I will never shop anywhere else. Stephen our Sales person made us feel like family, he was amazing, Doug Wells introduced himself also and let me tell you no wonder they are where they are now, Look forward to bringing all my business to them. They Rock More

My experience with Carol Morin has been excellent. She is very professional and knowledgeable. Carol is very kind and accommodating. Super fast service and overall a great experience ...... in and out in a very professional and knowledgeable. Carol is very kind and accommodating. Super fast service and overall a great experience ...... in and out in a flash.. I can with confidence rate Carol with a 10 Star service personal at Mercedes Benz at Shore Pkwy in Brooklyn Sincerely Flemming Berg Nielsen More

Every time I go to Mercedes-Benz of Brooklyn for service or even to purchase a new car, I am treated like gold. I wouldn't go anywhere else! or even to purchase a new car, I am treated like gold. I wouldn't go anywhere else! More