Mercedes-Benz of Brooklyn

My Latest Purchase I would like to thank the staff of Mercedes Benz of Brooklyn my recent experience was everything I expected. I would especially like to thank Lou Roma I would like to thank the staff of Mercedes Benz of Brooklyn my recent experience was everything I expected. I would especially like to thank Lou Romano for his professionalism, his experience and product knowledge are second to none. When making future purchases Lou will be the first person that I will contact. I would also like to thank Asad Basha for his attention to financial detail, making what some consider a daunting process easy to understand and meeting all expectations. I would also like to acknowledge one of the newest members of your team Jay Sumukhan. Jay was great; he has a very high energy level and a sense of urgency to meet customers’ expectations. I would be remiss if I did not take a moment to acknowledge Alfonso Perri. Al is truly an asset to your service team; I am now becoming a long time customer and can always rely on Al to provide the best guidance when it comes to keeping my vehicles in top shape. Thank you all. Tony Rizzuti More

No pressure sales This is the second car I have purchased from Terrance Day. He is always kind and informative. There is never any pressure. The sale is not complete This is the second car I have purchased from Terrance Day. He is always kind and informative. There is never any pressure. The sale is not completed once you drive off the lot. Terrance follows up to make sure the car meets all of your expectations and is quick to respond to questions or concerns. More

Always a trying experience Let's begin with the initial contact with the service rep: No matter how many confirming emails and texts I get, there is ALWAYS a delay in seeing th Let's begin with the initial contact with the service rep: No matter how many confirming emails and texts I get, there is ALWAYS a delay in seeing the service rep to begin service: On the phone, on the computer, people at their desk, cell phone calls. Figure 15-20 mins after your sched appointment. Picking up car is the same thing! Service: I bought this car not for the price, but for the reputation of quality and customer service. This dealership does not have the later. When I pay for a 21 pt inspection on a "service A" which states: check all tire pressures, I expect that to happen. But I went home and had to put air in 2 tires as per the dash readout. Didn't any of those high school dropout mechanics try that?????? And the inspection: "oh you can just wait for that, it will be done in a short while"...I eventually left, ate breakfast and called and still not ready. Picked it up 4 hrs later, and that was a short while? why not just tell me to come back later that afternoon?? If there was another dealership in close proximity, I'd use them, but I'm stuck! I am not looking forward to my next service, again, it's not the price I'm concerned with, but the customer care really is minimal. Hopefully, by the time my next Benz is purchased, I'll have moved somewhere where they handle customers better, maybe down South, who knows... More

MY MERCEDES BENZ EXPERIENCE I would like to take a moment to share my EXCEPTIONAL experience with MERCEDES BENZ OF BROOKLYN. Namely ,THOMAS TRELLA was outstanding ! ASAD BASHA w I would like to take a moment to share my EXCEPTIONAL experience with MERCEDES BENZ OF BROOKLYN. Namely ,THOMAS TRELLA was outstanding ! ASAD BASHA was equally OUTSTANDING! They both worked above and beyond to get this deal done and they did! They are truly a CREDIT to their Industry and more Importantly MERCEDES BENZ OF BROOKLYN. Myself being in Real Estate Sales can appreciate the dedication and hard work it takes to close a deal. I can't say enough about these 2 GENTLEMEN who never took NO for an answer when most people would have given up. I guess that's why they are called PROFESSIONALS! In any industry when you are dealing with the public,It's not easy sometimes and they NEVER let me feel like I was an annoyance through my many phone calls. MERCEDES is very Lucky to have these 2 GENTLEMEN working with them as they REPRESENT THEM AS A CLASS "A" DEALERSHIP. LASTLY, I WOULD REFER ANYONE LOOKING FOR A BENZ TO THOMAS TRELLA and ASAD BASHA. SINCERELY ANTHONY J ALIOTTA JR. More

Excited to finally be a part of the Mercedes-Benz family! Terrance Day was the dealer who helped me to lease my 2014 C300, and he was absolutely amazing! I had previously visited this location and spoken to Terrance Day was the dealer who helped me to lease my 2014 C300, and he was absolutely amazing! I had previously visited this location and spoken to another salesperson but didn't feel as though they took me seriously because I am younger than most other clients. Fortunately, I decided to give it another go and I had the pleasure of working with Terrance. He was knowledgable, respectful, and he stuck to the facts. He made me feel like my time was appreciated and he helped me to understand all of the important information about both the vehicle and the financing before I signed on the dotted line. He has a great sense of humor, is very easy-going, and I am definitely letting all of my fellow friends, family, and co-workers know to go see him directly if they are interested in purchasing or leasing a Mercedes-Benz. Moreover, he helped me to take advantage of my company's fleet pricing program (Apple, Inc) so I was able to get the car I wanted and save a bit too! I was very pleased with Terrance's service and I look forward to continuing my relationship with Mercedes-Benz as well as sharing the great experience I had with all of my friends, family, and associates. Personally, he helped make my childhood dream of owning a Mercedes-Benz a dream come true for me, and for that I am truly grateful! I also look forward to continuing to take advantage of all the great deals on future cars when I complete this current lease! More

Just wonderful Carol and Steve are both amazing. They took care of every problem that I had with professionalism and respect. I was very pleased with everything. My Carol and Steve are both amazing. They took care of every problem that I had with professionalism and respect. I was very pleased with everything. My car and I were treated like royalty. More

My Experience I worked with Mr. Lashley. He is very Helpful. I drive from Michigan to pickup the car. He is very Friendly and Courteous. I would do the business wit I worked with Mr. Lashley. He is very Helpful. I drive from Michigan to pickup the car. He is very Friendly and Courteous. I would do the business with him again. Thanks Bently for helping with my car Purchase. More

Tom Trella was The Reason- We found the exact car we were looking for which as a cpo was not easy. Tom was relentless in finding and selling what we needed at the right price. We found the exact car we were looking for which as a cpo was not easy. Tom was relentless in finding and selling what we needed at the right price. We live in Northern Connecticut, but our dealer from now on is Mercedes of Brooklyn. More

Great people great service I have been to a few car dealerships and my best experience in purchasing a car has been at Mercedez Benz of Brooklyn. All of the employees really try I have been to a few car dealerships and my best experience in purchasing a car has been at Mercedez Benz of Brooklyn. All of the employees really try and make you feel as comfortable as possible. My sales representitive Tom really took the time and gave me exactly what I was looking for at the price I was looking for. I would definitely recommend Mercedes Benz of Brooklyn More

Very nice dealership, very clean and every one is professional. Very classy place I enjoy being there when I go for service and the food is complementry. Tom trella is the man to see if you want to professional. Very classy place I enjoy being there when I go for service and the food is complementry. Tom trella is the man to see if you want to buy or lease a car hes tge man with the plan and gets the job done the best and the price is right when you work with tom the man is a mans man! Steve bylis is the nicest guy and is the service manager he will do anything to make you happy and satisfied that is under his power. He is the man to talk to for service and any needs you have he is the best! More