Mercedes-Benz of Brooklyn

Tried selling a repainted $138,000 S550 coupe as new. Stopped by to have a look at the new S Class Coupe I'm considering. Saw a beautiful S 550 parked right outside as soon as I came in. Upon closer look Stopped by to have a look at the new S Class Coupe I'm considering. Saw a beautiful S 550 parked right outside as soon as I came in. Upon closer look the car had a really bad case of orange peel on the paint and was obviously repainted looking at the panel reflections from the side. Some body panels were poorly lined up as well and one of the wheel arches had seam filler that was poorly placed. Having painted a few cars in my time it is pretty easy for me to spot a repaint. A Salesman came out and I asked him if the car was repainted. He insisted the car was brand new. I started pointing out obvious details to him but he still refused to admit. Another interested customer was standing near by and obviously saw the same defects I saw, questioning the sales man. Sales man still insisted the car was brand new and not repainted. At which point he arrogantly and rudely implied to the other customers "come on, one guy sees something and all of a sudden the car is repainted?" After which point he came up to me and rudely insisted on a wager. To his surprise I agreed. I have a paint thickness gauge that measures the thickness of the paint. It's a tool I frequently used in my hot rodding hobby, painting cars and color sanding without burning through the clear. I brought it down to the dealership and presented it to the arrogant sales man that insisted the car was brand new. We put it on the paint and the thickness registered anywhere from 9.5 to 11 mills. An obvious repaint job. Steel panels on factory finished german cars typically register from 4 to 5 mills and aluminum body panels from 6 to 7. He asked to put the paint gauge on a different S Class Coupe and I did. That car was obviously factory painted and appropriately registered from 6.1 to 6.9 mills, being the body is mostly aluminum. Still the salesman denied the previous car had a repaint and preceded to make a fool of himself stating it had special order paint. I had a previous bad experience at this dealership and stopped by to see if anything might have changed over the years. Instead things got worse. Much worse. Inside I heard nothing but profanities from the sales people talking to and about their customers. I really don't understand why people shop here. Yes, it's Brooklyn's only Mercedes dealer. But still just outside the borough are plenty of good honest dealers. Behind the glitzy facade, this place is just typical Brooklyn fare. If you want to over pay thousands, by all means go to this place. If you want to buy a repainted car and pay brand new car MSRP and then some. By all means, be my guest. This will be the last stop for me. More

Carol Morin Carol is a knowledgeable, kind, and friendly advisor. She is extremely helpful. She makes sure all servicing on my car is done promptly and perfectly. Carol is a knowledgeable, kind, and friendly advisor. She is extremely helpful. She makes sure all servicing on my car is done promptly and perfectly. If there is ever a concern, she is always available to answer questions and resolve any situation. More

Carol Morin best service advisor Carol Morin my service advisor for the past 13 years plus has always been attentive to my concerns with my car. She aiways gets my car serviced quickl Carol Morin my service advisor for the past 13 years plus has always been attentive to my concerns with my car. She aiways gets my car serviced quickly and properly. Carol is a germ for Mercedes Benz. Happy customer, Larry Lee More

Great staff! Superb service! In my most recent visit, I experienced exceptional service once again. All the staff that I interacted with, from the receptionist to the staff that In my most recent visit, I experienced exceptional service once again. All the staff that I interacted with, from the receptionist to the staff that valet parked my car, were all very friendly and helpful. Especially Lisa Chea my service rep - she was very knowledgeable and extremely patient explaining in detail on the various repairs that needed to be done on my car. I totally enjoyed my experience with the staff and was very happy with the service. I would definitely recommend this place to all my Benz-lover friends. More

2015 c class A big thank you to the team at MB of brooklyn. They made my car buying experience as easy as possible. When I went to pick the car up they found a pro A big thank you to the team at MB of brooklyn. They made my car buying experience as easy as possible. When I went to pick the car up they found a problem with the bumper. So they took another car with more options off the showroom floor and Nick personally delivered the car to my house. Now that's service. I Especially want to thank Carol my service advisor she is the BEST. More

#1 Sales #1 Service 2014 CLS550 I’ve been with MB since and 2010 Mario Castelli and Carol Morin are AMAZING, experience and dependable. Want the best go to MB Brooklyn I’ve been with MB since and 2010 Mario Castelli and Carol Morin are AMAZING, experience and dependable. Want the best go to MB Brooklyn More

Best dealer around hands down! Tom Trella and his team went above an beyond for my first MB lease! I have worked with many other dealerships/car companies in the past for both purc Tom Trella and his team went above an beyond for my first MB lease! I have worked with many other dealerships/car companies in the past for both purchasing and leasing but this was my first experience with Mercedes-Benz. Tom Trella was always only a phone call away and was able to answer every question I had, He was able to get everything ready for me to just pick up my car. The day I went in to pick it up, I couldn't get there until nearly closing time. Tom and his team stayed late for me and I left with my 2015 MB GLK 350. Couldn't be happier with my car or more impressed with MB Brooklyn and Tom Trella! More

"MB of Brooklyn has The Best Customer Service" The customer service at MB of Brooklyn excellent. With any issues I have, Carol Morin starts with "Here's what I gonna do for you" and it's always the The customer service at MB of Brooklyn excellent. With any issues I have, Carol Morin starts with "Here's what I gonna do for you" and it's always the right fix for my problem. I left a service visit yesterday smiling. My hat's off to Carol. Thanks More

Awesome customer service I walked in and the courtesy begins instantly. Everyone is polite and they are looking out for there customers. Thank you Mercedes-Benz of Brooklyn. I walked in and the courtesy begins instantly. Everyone is polite and they are looking out for there customers. Thank you Mercedes-Benz of Brooklyn. I mostly want to say that Carol Morin is the best she went above and beyond to make sure I had the proper service(s) for my car. Thank you Carol. More

Excellent Customer Service Workers at this dealership are extremely polite and efficient in assisting me with any problems that my vehicle is having, especially John, who was th Workers at this dealership are extremely polite and efficient in assisting me with any problems that my vehicle is having, especially John, who was the one who helped me during my most recent visit. More