Mercedes-Benz of Brooklyn

Great customer service Brought my E300 in for routine 10k mikes service, but I also had a few issues with the car. Rui was my service manager - we spoke about all of my conc Brought my E300 in for routine 10k mikes service, but I also had a few issues with the car. Rui was my service manager - we spoke about all of my concerns in detail - I was given a loaner car and told they’d contact me when my car was ready. The service took about a week, and since I’ve picked up my car everything seems to be working fine. Satisfied client and recommend this dealership for car repair and maintenance. More

Amazing!! Dealer: Jerry Petito!! One word: AMAZING!! excellent customer service, worked with my budget and provided the car I am absolutely obsessed with :)! D Dealer: Jerry Petito!! One word: AMAZING!! excellent customer service, worked with my budget and provided the car I am absolutely obsessed with :)! Definitely would recommend to first time buyers. More

Service I always bring my car into this dealership. The service is exceptional. I received a loaner car while my car was being serviced. would recommend this I always bring my car into this dealership. The service is exceptional. I received a loaner car while my car was being serviced. would recommend this location More

Unbelievably fast without any problems! Dawn was very helpful and found me multiple rebates that other dealers didn't take the time to find she went the extra mile for me I would definitely Dawn was very helpful and found me multiple rebates that other dealers didn't take the time to find she went the extra mile for me I would definitely return for my next car thank you Dawn!!! More

Johnny che n Is a very good salesman, honest and trustworthy, next time I buy car, I have to find him again.I will tell my friends.he's good n Is a very good salesman, honest and trustworthy, next time I buy car, I have to find him again.I will tell my friends.he's good More

Jay in collision department went above and beyond! Jay provided exceptional service during the whole process of my repair and he worked seamlessly with the insurance adjuster to make certain the necess Jay provided exceptional service during the whole process of my repair and he worked seamlessly with the insurance adjuster to make certain the necessary repairs were made to my vehicle. More

Exceptional experience. Exceptional experience from start to finish. Yelena was very professional, detailed and prompt with updates. Truly a pleasure and this was an amazing Exceptional experience from start to finish. Yelena was very professional, detailed and prompt with updates. Truly a pleasure and this was an amazing experience. I would highly recommend. More

Great Deal Ron Chin provided me with excellent service and a great deal at Auto Lease Direct. All of the Dealers wanted a lot more money up front. Ron Chin provided me with excellent service and a great deal at Auto Lease Direct. All of the Dealers wanted a lot more money up front. More

Terrific service and empathy in a tough situation. On my way back to Baltimore, from a visit to Long Island, my E350 broke down on a highway in Brooklyn. Things went from bad to worse, when the folks a On my way back to Baltimore, from a visit to Long Island, my E350 broke down on a highway in Brooklyn. Things went from bad to worse, when the folks at M-B of Brooklyn informed me that given construction at their service facility over the summer, it might be hard to get to my car for several days. At that point, Moe Abusbeih, my service advisor got involved. Given the situation, and the fact that I did not live in the area, Moe promised me that they would at least figure out what was wrong with the car. From the beginning I appreciated Moe's "can do" attitude, but also his honesty: he did not sugar coat the facts. While issues having to do with parts (not the dealership's fault!) necessitated that my car be shipped back to Baltimore, my experience with Moe and his dealership was top notch in a frustrating situation. More

Limped into service area....made to feel at home. Marian got me a loaner and kept me up to date every step of the way. She listened to my concerns and went out of her way to help me understand what wa Marian got me a loaner and kept me up to date every step of the way. She listened to my concerns and went out of her way to help me understand what was happening and why. Her intercession on my behalf regarding responsibility for repairs was more than acceptable. I would seek her out next time I am there. More