Mercedes-Benz of Brooklyn

Best out there This dealership went out of there way to help me. I got a great deal and Diana Chuisano couldn't have been any better to deal with. I am so happy with This dealership went out of there way to help me. I got a great deal and Diana Chuisano couldn't have been any better to deal with. I am so happy with my purchase and already told people to go there. More

Great people The staff in service made sure everything was taken care of to every little detail. The reason I have buying my cars from BK Mercedes is because of t The staff in service made sure everything was taken care of to every little detail. The reason I have buying my cars from BK Mercedes is because of their service department. Thanks guys. More

Excellent My service advisor was Christine.. been with MB for over 20 years. She's been by far the best. She made my service experience perfect. My service advisor was Christine.. been with MB for over 20 years. She's been by far the best. She made my service experience perfect. More

A TRUE GENTLEMAN The salesman s name was Jason Revere and he was the most well equipped salesman I have ever worked with. He new the product backwards and forwards. A The salesman s name was Jason Revere and he was the most well equipped salesman I have ever worked with. He new the product backwards and forwards. Aside from his knowledge and friendly personality he spent a lot of time explaining the operation of the car AFTER I made the purchase.Now all of this sounds great in a review ,but the most important thing to people purchasing a car is price.He gave me a price and said shop it around you wont be able to beat it and he was right.Thats confidence, I went to a new jersey dealership and they said the price had to be wrong and that when I go to make the deal the salesman would find a way to change the price.I purchased the car the next day and Jason did NOT try to change the price, however he did joke about charging me a $1.00 for a cup of coffee.[it was on the house]. thanks Jason I will see you when I'm ready for my wife new car next year. Don Lutrario. p.s also thank you AL Dari for making sound suggestions on the extended warrantees. More

Great experience! I leased my car through a 3rd party, but MB of Brooklyn, obtained and delivered my car. They, simply, were a pleasure to work with. Christopher delive I leased my car through a 3rd party, but MB of Brooklyn, obtained and delivered my car. They, simply, were a pleasure to work with. Christopher delivered the car and patiently spent 2 hours helping to set up the car. More

Great salesmen that makes the experience more easy Great dealership everyone's friendly and willing to help This is my second Mercedes Benz my wife chose 3 different cars and Jason was still helpful a Great dealership everyone's friendly and willing to help This is my second Mercedes Benz my wife chose 3 different cars and Jason was still helpful and kind after making 3 contracts More

Excellent Service Center Excellent Customer Service. Christine was very Professional and got me out in an hour. I cant remember her last name. I should have gotten a card. Excellent Customer Service. Christine was very Professional and got me out in an hour. I cant remember her last name. I should have gotten a card. More

Courteous, streamlined, professional, and stress free. Beginning and ending with Christine Pulice and to the gentlemen picking up and returning my car, the entire process was made quick and easy. Christ Beginning and ending with Christine Pulice and to the gentlemen picking up and returning my car, the entire process was made quick and easy. Christine organized and managed the entire pickup and delivery, and was extremely helpful answering all my questions. She was also able to schedule it in a way that was most accommodating to me. To me, she was the MVP as she coordinated all of the moving parts of the process. Excellent interaction with her. Ozzy and Alper were very courteous when picking up and dropping off my car. They addressed me in a very professional manner and they both carried a well mannered demeanor. Excellent experience with them both. More

Terrible sales and customer service I bought a car from this dealership on 2/18/2019 and the salesman who helped us was David Anderson. We arrived to the dealership at 2:30pm and did not I bought a car from this dealership on 2/18/2019 and the salesman who helped us was David Anderson. We arrived to the dealership at 2:30pm and did not leave until 6:45pm due to DMV paper work as they claimed part of the reason for the delay. During the whole process, I addressed some of concerns about the vehicle that needed details attention and that stain on wisors and steering wheel column. They took the car in for detailing and we were under the assumption that those issue were resolved. We drove home and the next day I noticed the stains were not cleaned and some other issue such as there a gap between the trim side panel and the car, there was a big scratched or dent in the rear bumper which was not there when I inspected the car and among other missing items from the car. I called Mr. Anderson numerous of time and addressed my concerns and was informed that he will get back to me with some answers. A few days going by I didn’t get a phone calll back from him or the dealership regarding my concerns. I then received an I completed DMV paper work that requesting for my signatures which I did not sign because I don’t know what I am signing. I am extremely disappointed with this dealership and their professionalism. If I can do this all over again, I would not buy from this dealership because of their poor customer service and not very professional. When I mentioned my concern with.Mr. Anderson , he replied the car is selling “as is”;however it was listed as CPO. If the car is selling “as is” I would take my chance and can get a much better pricing for the same car at another dealership. Enclosed are some of the pictures for your review. More

Great and accommodating Happy with the service, no pressure, no rush, transparent , good selection of cars to be offered, many deal options, spend enough time with a customer Happy with the service, no pressure, no rush, transparent , good selection of cars to be offered, many deal options, spend enough time with a customer More