Mercedes-Benz of Brooklyn

Extraordinarily cordial staff! An extraordinarily accommodating staff; professional in every sense of the word! A pleasant experience. I wouldn’t hesitate to highly recommend to oth An extraordinarily accommodating staff; professional in every sense of the word! A pleasant experience. I wouldn’t hesitate to highly recommend to others. A-1 More

recent maintenance with kenny singh Exceptional from the drop off to pick up. Kenny is the most informative consultant that I have had since Carol Marin left. He is most accommodating Exceptional from the drop off to pick up. Kenny is the most informative consultant that I have had since Carol Marin left. He is most accommodating and contacts me with what is needed. Best customer service ever. People at the front desk have changed and I find them to be not as friendly as the prior receptionists. More

Great ..need to have more vehicle options Once the deal was done everything was smooth and professionallly handled . The car was ready when i came back to ..need to have more vehicle options Once the deal was done everything was smooth and professionallly handled . The car was ready when i came back to finish signing the necessary papers and Chris gave me a quick tour abou More

Transparency is Key Yuri and Mercedes Benz of Brooklyn were truly exceptional when it came to transparency. The deal was laid out over email and the process in dealershi Yuri and Mercedes Benz of Brooklyn were truly exceptional when it came to transparency. The deal was laid out over email and the process in dealership was fast and smooth. More

New purchase Dealership comfortable environment, Welcoming, Well informed/ Knowledgeable/ Friendly staff. Everything when smoothly from selecting vehicle with the Dealership comfortable environment, Welcoming, Well informed/ Knowledgeable/ Friendly staff. Everything when smoothly from selecting vehicle with the options required to trade-in to financing and delivery. Fast and effective service. More

Bad experience all around Stopped in to put in an order for a GLS (purchased our last two at this dealership). Our previous salesperson was no longer with the dealership so we Stopped in to put in an order for a GLS (purchased our last two at this dealership). Our previous salesperson was no longer with the dealership so we were given to David Anderson. After over an hour of him struggling to use his computer terminal and get info on the vehicle (he knew less about the model than we did) he then informed us it was not yet possible to order what we wanted (a 2020) and he'll take down our info and enter it at a later time. Weeks pass, no reply so I stopped by a second time; he had no idea who I was and "lost" the information we gave him. I was in a hurry so I left. Then, while communicating via email David informed me it was still not possible to order that vehicle. The next day, I called another dealer (out of town) who informed me it was, in fact possible to build/order the vehicle, When I called and relayed this to David, he said his sales manager said we should go on line, build it, print out the sheet and bring it in and he'd then take my deposit. After then finding out that he and his manager were mistaken and 2020 builds were not possible on line, I scheduled my third visit with David to attempt to get a vehicle ordered before my current lease expired. It's now our third visit and David still cannot work his computer. He scribbles our information on a piece of scrap paper, goes to the back room and returns 20 minutes later with a sheet with no pricing; only some of our options on it and a hand written signature box and handwritten NON REFUNDABLE underlined three times and then states that even though he cannot quote pricing, we need to give him $5,000 that's absolutely non-refundable. At this point we walked out. For some perspective, we then drove into Manhattan and had a totally different experience. The salesperson was incredibly knowledgeable, informed us of what options were available, built a car with us and, asked for a much more reasonable deposit ($1,000) and made it clear that as pricing for the model was yet to be released by MBUSA, should we be unhappy in any way, our deposit would be 100% refundable. To be clear, this will be our third GLS lease. we have absolutely no intention of changing our mind but found David's (and his manager's) treatment of us to be rude and insulting. In addition to insinuating he believed we may not be serious (in spite of two previous transactions for the exact same vehicle and a family income of just under seven figures/year), he made several comments about "people who should be driving Toyotas who took advantage of cheap financing to buy cars that should not be driving Mercedes and will have a rude awakening now that money is more expensive". While MB of Brooklyn was much closer to home, the entire experience was so much better at MB Manhattan. Environment, greeting by reception, professionalism, confirmation emails, etc were all right on point versus the curt, rude and disorganized experience at MB of Brooklyn. STRONGLY encourage anyone to avoid MB of Brooklyn and have a much more professional experience in Manhattan. More

A very high class and stress free experience. Lu our salesman is exceptional. He is professional and very knowledgeable with his craft. He will work hard to get you a great deal. My friend and I e Lu our salesman is exceptional. He is professional and very knowledgeable with his craft. He will work hard to get you a great deal. My friend and I end up getting one Mercedes-Benz each that day and we feel great about the deal we each received from Lu and co. This is my first Mercedes-Benz leasing experience and it was stress and hassle free. I would definitely recommend friends and family to Lu. More

Christine Pulice, the best service rep. Exceptional service at Brooklyn Mercedes... From beginning to end, complimentary coffee, espresso, tea, chocolate milk, etc is an exponential way of Exceptional service at Brooklyn Mercedes... From beginning to end, complimentary coffee, espresso, tea, chocolate milk, etc is an exponential way of entertainment a customer. The flat screen TVs broadcasting world news, again; great way to wait while at MB of Brooklyn. More

Rock Star Experience Buying or leasing is both an exciting and at times possibly terrifying experience. The choices to make regarding make, model, color, engine size, etc Buying or leasing is both an exciting and at times possibly terrifying experience. The choices to make regarding make, model, color, engine size, etc... and the corresponding payments that go along with those choices, can be overwhelming. But that is all changed for the better when you have someone to take care of you throughout the process. Someone that is in touch with you early, before you ever step back in the showroom, so that you have had a chance to reflect on some of these choices. Someone who walks you through at your pace, and not a high-pressured sales pace, who allows you the patience to take your time in making these decisions. Someone who makes you feel like you are dealing with an old friend and not just a retail establishment. Someone that makes you feel like you're being treated like a rock star. That someone for me is Diana Chuisano, time and time again over the years and I am grateful for the opportunity to work with her. More

Great service Very helpful. My engine needed to be replaced under warranty it was very quick and Christine was on top on the whole job the entire way Very helpful. My engine needed to be replaced under warranty it was very quick and Christine was on top on the whole job the entire way More