Mercedes-Benz of Brooklyn

So this has been the single worst experience I've ever been through with a car dealership, let alone a Mercedes dealership. We are in the funeral industry and human remains export business. I own a fleet been through with a car dealership, let alone a Mercedes dealership. We are in the funeral industry and human remains export business. I own a fleet of Mercedes Sprinter and Metris vans. I also have purchased a Mercedes VIP Elite program for all the vans. About a week ago one of our Sprinter vans broke down sputtering then letting out black smoke. Waited over 3 hours for Mercedes roadside to show up and the never did . We had to get a private tow to flatbed the van to Mercedes Brooklyn. The van then stood there a day without it even be looked at. The next day someone determined that it was a starter and the starter would be sent overnight. I have no idea how Mercedes technicians can troubleshoot a engine problem without starting the van. So we then received a call that the brand new factory starter they ordered was bad and another one would be sent. Did this actually happen or is this a way of a dealership pacifying the customer because nothing was worked on. So a few days go by, we have to constantly be on top of this because no one is calling us and returning any calls. We finally get in touch with someone in service who says that van starts and is letting out black smoke. So why several days go by for this place to determine this. Now its almost a week and nothing has been diagnosed . There is no game plan and unsure if they are even working on this van. Its a complete joke that a service department for Mercedes would conduct business like this. You would expect them to have some of the best technicians in the car business. Again , i own a fleet of vans from Mercedes and wasted my money on these VIP programs to be treated in this manner. My business is losing money every day not having this van back. What's next? Corporate? Tow to a better dealership? I can reassure that anyone i know in the funeral industry , Brooklyn Mercedes will not be recommended. More

My husband and I bought our first car at Mercedes Benz of Brooklyn a few months ago. The facilities are clean and we had an overall positive sales experience here. There was a problem with the keys not being Brooklyn a few months ago. The facilities are clean and we had an overall positive sales experience here. There was a problem with the keys not being detected to start the car, which left us with using the mechanical key for a few days. They were apologetic and reprogrammed the key and resolved the issue. However, I would avoid the service department at all costs. We came to discover that they recently hired a team leader who has a vile ethical history. This individual has a reputation of repeatedly cheating on his girlfriend (who happened to recommend this dealership to us), most recently cheating with an escort that he found online, as well as with the female service advisors. One of them showed us proof herself. Such actions call into question your integrity in the workplace as well. Would you want someone like that fixing your car or even being inside it, especially in terms of hygiene and personal health? I would not want someone like that near my brand new $90K car. Who knows what else he is doing in there with the service advisors and escorts? This is disgusting behavior and there should be a more vigilant background check when evaluating their employees. This also tarnishes the confidence and professionalism one would expect from Mercedes Benz and its esteem. The character of their hires and technicians should be more thoroughly evaluated, especially when they are to be entrusted with luxury vehicles. The lack of integrity makes it difficult to trust them with something as important as vehicle service. I personally would not bring my car to a dealership that employs individuals like this, and neither should anyone else. More

I brought my Mercedes to Mercedes-Benz Brooklyn on April 9th because of an electrical issue that prevented the car from starting. Their own towing service picked it up and delivered it to the dealership. I 9th because of an electrical issue that prevented the car from starting. Their own towing service picked it up and delivered it to the dealership. I paid $544.36 for the initial diagnostic, with the expectation of timely communication and a professional resolution. Instead, I heard nothing for almost two weeks. I had to repeatedly reach out on my own just to get any updates. Eventually, on April 22nd or 23rd, I was informed that a second, more invasive diagnostic would be required. The cost for this was quoted at an additional $1,199 just to "look into" the problem, without actually fixing anything. At that point I declined and arranged for the vehicle to be towed back. To my surprise, the towing driver was able to start the car and drive it out of their facility, something the dealership never once communicated to me. Worse, when the vehicle was returned to me, the interior was disassembled, wires were exposed, and my dashboard showed multiple warning lights that were not present before. When I dropped the car off, the only minor warning was for tire pressure. When I got it back, I was faced with check engine and numerous other errors. I escalated the issue through management. First a manager (Jerry Suarez), then the director (Scott McVay), acknowledged the situation. By email, their own representative admitted fault and offered alternative resolutions. I requested only a partial refund of $250 from the diagnostic fee and for my car to be returned in the same condition it was received — nothing more. Yet the dealership refused to follow through. Later, Vice President (Will Berardino) denied responsibility altogether, contradicting their earlier written admission. In the end, the dealership kept my money, returned my car in worse shape than I delivered it, and failed to provide even basic transparency. Because of their handling, I've incurred over $3,000 in additional expenses. My experience shows a clear lack of communication, accountability, and respect for the customer. Be extremely cautious when dealing with this dealership. More

After all the negotiations when the day comes they will tell you some mysterious customer put a deposit on it. tell you some mysterious customer put a deposit on it. More

Great specialists prompt service no problem with a car loaner friendly stuff . very good experience. loaner friendly stuff . very good experience. More

Never again. This dealer lacks both technical expertise to troubleshoot car problems, but even worse has no clue how to provide customer service even after screwi This dealer lacks both technical expertise to troubleshoot car problems, but even worse has no clue how to provide customer service even after screwing up. Brought the car in, and both time the main concern was completely ignored and third time not documented correctly by the advisor. Meanwhile they billed MB $ thousands to fix minor issues. More

We dealt with Ronald Gilmartin and we cant say enough positive things about him or the service department. They communicated exactly what the issues the previous dealership (Ray Catena Mercedes Edison positive things about him or the service department. They communicated exactly what the issues the previous dealership (Ray Catena Mercedes Edison), and identified exactly what was wrong with the car with timely, truthful and accurate updates. Along with a Loaner! We were a bit gun shy after our last negative experience but they really upheld the brand. More

Mercedes-Benz of Brooklyn’s service falls short. Despite numerous complaints about my GLS 450’s liftgate while it was under warranty—with service invoices to back it up—the dealership repeatedly cla Despite numerous complaints about my GLS 450’s liftgate while it was under warranty—with service invoices to back it up—the dealership repeatedly claimed there was no issue. Now, just months after the warranty expired, they acknowledge the problem but refuse to cover it, even though it was reported multiple times while the vehicle was still under warranty. I appreciate Gary, my service advisor, who genuinely attempted to advocate for my situation with his management. However, management refused to address the issue and didn’t even reach out to discuss it with me. Gary’s professionalism stands out, but unfortunately, the service department’s management is making Mercedes-Benz look bad. This is not the level of service I expect from a luxury brand. Mercedes-Benz of Brooklyn, you are failing to uphold the reputation that Mercedes-Benz is known for. -Richard R More

My car was in for service this week and I can’t say enough good things about Karen. She is extremely kind and helpful. Both her and Jerry were extremely helpful in making sure we got our car back quick enough good things about Karen. She is extremely kind and helpful. Both her and Jerry were extremely helpful in making sure we got our car back quickly I. Time for my husbands treatments. Highly recommend this service center! More

The so called service advisor is worse than the salesman. Now service advisor are trained to force you into bogus service which is not necessary for your car. This service advisor wanted me to do a service p Now service advisor are trained to force you into bogus service which is not necessary for your car. This service advisor wanted me to do a service package for $3500 for vehicle with 60,000 miles when my car only has 34,000 miles 😳😳😳🤦‍♂️🤦‍♂️ all I needed was an inspection and oil change the dude charged $700 😂😂😂😂😳😳😳😳 wait. That wasn’t enough for him so he called me saying I need a new battery lmaoo 😂😂🤦‍♂️🤦‍♂️🤦‍♂️ cuz the one I have is low . He charged $670 plus $274 for labor to change the battery. This was my last trip to this place because they have this belief if you own a Benz you must be selling drugs then why not robbing you 🤷‍♂️🤷‍♂️🤷‍♂️ please people open eyes when you go to this place 😳😳😳 don’t go there !! More