Mercedes-Benz of Boston - Service Center

WE STARTED COMING TO CHAMBERS A FEW YEARS AGO AND WE HAVE APPREICIATED THE CUSTOMER SERVICE OF YOUR DEPART. IN OUR LAST VISIT I CANNOT SAY ENOUGH ABOUT NATHAN HAUGH AND HIS HELP WITH A RIDE WITH WHICH COR APPREICIATED THE CUSTOMER SERVICE OF YOUR DEPART. IN OUR LAST VISIT I CANNOT SAY ENOUGH ABOUT NATHAN HAUGH AND HIS HELP WITH A RIDE WITH WHICH CORRECT THE AUTOMOBLILES PERFORMANCE LIKE IT IS NEW AGAIN. THANK YOU NATHAN AND CHAMBERS MOTORS JAMES CORRADINO MICHELE MITCHELL CORRADINO More

I have been dealing with Chambers Mercedes in Somerville for a number of years. My service advisor, Nathan Haugh, has been there throughout the years. On a personal level, I have found my service experienc for a number of years. My service advisor, Nathan Haugh, has been there throughout the years. On a personal level, I have found my service experience and my buying experience to be customer friendly. I will continue to buy my vehicles there and have recommended family and friends to visit them and feel the individual customer experience. More

My wife and I have 2 MB cars, a C220 and a C240 wagon. The wagon was purchased at Herb Chambers motorcars. It was raining on Wednesday night, December 10, 2008 and I was away from my usual MB dealershi The wagon was purchased at Herb Chambers motorcars. It was raining on Wednesday night, December 10, 2008 and I was away from my usual MB dealership. I was driving the 1995 C220 with my two kids and the wiper began to only wipe intermittently, but very inconsistently. I was able to get to my daughter’s language lesson, but I was very concerned about getting home to Andover from Cambridge, MA. I tried to make adjustments with little success. I was able to drive with my son to HC motorcars. There, Nathan greeted me in the entry. I explained the situation and Nathan kindly told me he would have a technician work on it right away. It was around 6pm. At 6:20, Nathan gave me an update and he stated that he was concerned about the safety of me driving it. He offered a loaner car at that time, in the event progress couldn’t be made to restore the wiper to working condition. Just before it was time to pick my daughter up across town (6:40), Nathan reported to me that the wiper was working, but it would need a new wiper motor in the near future. The charges were very reasonable and I was extremely appreciative that he was able to get the thing fixed. I also appreciated the concern he had for me and my family. This was not the first time that I have felt this way about the Herb Chambers service experience! There is no doubt that my next car(s) will be purchased at a Herb Chambers dealership. More

I have always been treated professionally and with courtesy. Work done has been of the highest quailty. They have worked well with my warranty company. I feel "in good hands" because if my car is n courtesy. Work done has been of the highest quailty. They have worked well with my warranty company. I feel "in good hands" because if my car is not ready, a loaner will be made available. I am alway apprised of problems and given a reality based estimate. I get good (rapid) transportation to work when I drop off the car. Car is always washed and cleaned. They may cost a little bit more (but not much at all), but it is worth it becuase of the completeness of the service and lack of worry. More

Chambers Motorcars of Boston helped me to save a bunch of money on my Mercedes Benz C320 when I had it serviced there. I brought it in a little before the warranty would expire, and they carefully checke money on my Mercedes Benz C320 when I had it serviced there. I brought it in a little before the warranty would expire, and they carefully checked everything over and found some things that needed attention. When you bring it in for something simple and it ends up saving you over the long haul, there's no complaints to be made. The location of the dealership leaves a little to be desired though as traffic can be a PITA after 5PM or so. Great service work and fast turnaround. Can't beat it in the city, no doubt. More

I've visited this dealership more than I would like for my 2001 C240. In the latest visit, I had my rotors and brakes replaced, as well as the emergency brake. Less than 7 months later (and less than 2 my 2001 C240. In the latest visit, I had my rotors and brakes replaced, as well as the emergency brake. Less than 7 months later (and less than 2k miles), the brakes are warped and there is ridiculous vibrations coming from the car. The emergency brake screams when released, rattles over bumps, and feels like it's about to fall apart altogether. After taking it in a few weeks ago (and being charged for the inspection), the car was given a clean bill of health, but the problems obviously continued. Finally, I took the car to another service facility for a 2nd opinion. As I suspected, rotors are warped, emergency brake was improperly installed, causing all the rattling issues, with repairs totaling over $600. I have left a message at Herb Chambers (b/c the head of service was conveniently "in a meeting") to discuss the issue of their feedback, but have yet to hear back from them. More

I left an expensive pair of sunglasses in my car while waiting for 2 brake lights to be replaced under warranty. When the car was retuned, the glasses were gone. At first, the service rep. said they mus waiting for 2 brake lights to be replaced under warranty. When the car was retuned, the glasses were gone. At first, the service rep. said they must have fallen, but after I left and phoned back to say I was filing an insurance loss, she said that in the past change had been stolen from cars being serviced and while the employee responsible for those thefts had been fired, sunglasses had been taken from vehicles previously although "not recently." I do not hold the dealership responsible, per se, for the theft, but I do think consumers should know of this incident. More

This is my second post about the service advisor Bill Roust. Previously, I posted that this guy was rude, tried to prove that I was lying. In addition, I found that this guy works with some mechan Roust. Previously, I posted that this guy was rude, tried to prove that I was lying. In addition, I found that this guy works with some mechanics to rob customers’ money. They recorded that I needed new A/C compressor and estimated the cost to be $1400. (They gave this estimate at my second visit there due to A/C problem.). Just because of the rudeness of Bill Roust, I declined the job and went to other dealer. At other MB dealer, the A/C was repaired without replacing the compressor at much lower price - they replaced some wiring -. After the repair, the A/C worked well for the whole summer. More

When I went to buy my car, this people were overly friendly. However, when I have to bring my car for service, it is nightmare. The service department people are so uneducated and rude. They act as if friendly. However, when I have to bring my car for service, it is nightmare. The service department people are so uneducated and rude. They act as if you are asking them a favor. They are so low class and unfriendly, with few exceptions. I have my car in for service at least once a month. They never fix the problem properly and they take forever. They fixed a part for me and they never even asked me if the price was okay with me. I had no other option but to pay. The worst people are the hispanic guy who is in the mornings receiving the cars, Enio Rebolo and a guy called Jim Mesino. They never give updates on your car, and they give you attitude. Because of this dealership crappy service and the bad quality of my SL 500 and my E 500, I would never buy a MB again. More

Bill's attitude: "You(customer) are a fool, I know cars very well."<br>He did not respond to my call for a couple of days. He had the tech do job I did not want. During the discussion about that matte cars very well."<br>He did not respond to my call for a couple of days. He had the tech do job I did not want. During the discussion about that matter he was very agressive, and he insisted that I was lying though I was not. He never said sorry. He maintained impolite, look-down-upon kind of attitude.<br>Only 2 hours plus a little job was done during 4 days. <br><br>Bill seems have a tendency to become aggressive and to believe that customers are fool and are lying while he himself knows everything. A couple of months ago, I called Chambers Motorcars for some question about service and got a fax containing list of jobs for lubrication service and maintenance service, and usual prices for such services. Throttle linkage lubrication was not on the faxed list, while it is on my Maintenance Booklet, which was published by Mercedes. So I called Chambers Motorcars again and asked about that. It was Bill who answered my phone that time. Bill suddenly yelled, “Who sent you that? We do not send it!” I do not think she sent me something that should not be sent. Similar content is on the web page accessible from www.herbchambers.com. Did Bill think that it was a lie that I got such fax from Chambers Motorcars? Is it an insult to ask about maintenance job to a service advisor? I do not understand why Bill asked such question, and why he was so aggressive in asking that question.<br><br>Beside rudeness, Bill should be more modest about what he knows. It was long time ago. I asked Bill to siphon off some brake fluid. It was completely full in the brake fluid reservoir, above max mark. It was not due to overheating because the car was just brought from parking place upstairs. He refused my request saying that it was OK. He had the right to refuse siphoning job for some reason, but I wondered whether it was really OK. I also called 1-800-FOR-MERCEDES, gave my VIN, and had a technician answer my question. A technician called me and said Bill was wrong. More