Mercedes-Benz of Boston - Service Center

I have found that Michael Blythe's customer service goes above and beyond that of your typical employee. His vast knowledge of the Mercedes automobile is so vast that his answers are always informative, acc above and beyond that of your typical employee. His vast knowledge of the Mercedes automobile is so vast that his answers are always informative, accurate and helpful to me as a client. I have followed Michael from your Lynnfield dealership to your Somerville location even though it adds an additional 20 minutes each way to my drive. Michael's promotion to Service Director is a wise choice, he is as good of an asset to your customer base as you could possibly obtain and I commend you on your wise choice in placing him in this position. Nathan Haugh was very helpful during my visit and the Repair Booklet e-mailed to me was the best presentation that I have seen in automotive repair explanations. I look forward to working with Nathan and Michael for many years to come, and they will keep me coming back to Chambers Motorcars for my future Mercedes purchases. Thank you, Brian Andler More

The courtesy extended, by the Service Advisor and his team and also by the staff at the waiting area, is exceptional. The quality of service and the information provided, in the form of a booklet, after team and also by the staff at the waiting area, is exceptional. The quality of service and the information provided, in the form of a booklet, after the service is done, for future reference, is outstanding. Pricing is very reasonable. Overall, the experience with the dealer is very good. More

I'v had Mike Blythe who is the Servive Director work on BOTH my Mercedes for years and won't let ANYONE touch them besides him. His know of the service for ALL Mercedes vehicles is second to know one.I've BOTH my Mercedes for years and won't let ANYONE touch them besides him. His know of the service for ALL Mercedes vehicles is second to know one.I've had BMW's, Jaguars, ect. but having Mercedes is like now other cars.But, when you own one you need great service too. Someone that knows you, your vehicles,and what needs to done WITHOUT being overcharged.Simply put, Mike Blythe knows Mercedes,what a customer wants and how to service a Mercedes vehicle. Cheers, T. Kevin Keough Extremely Satisfied Customer More

When you first drive into the service department at Chambers Motorcars, you know immediately it's not going to be an ordinary experience. The place is immaculate. The valets, all in white coats, are fr Chambers Motorcars, you know immediately it's not going to be an ordinary experience. The place is immaculate. The valets, all in white coats, are friendly and attentive. It's a bit like driving into a hospital except you get admitted right away. Now, this is is a Mercedes dealership, so some of these niceties you'd expect. But once you get past the cursory greetings and superficial chat, you start to experience some real substance, too. I've never met a service rep as smart, honest and sincere as Assistant Manager Kim Trott. Each time I meet with her, I have full confidence in what she tells me and how my car will be treated. On my last visit, I also got to meet Paul Caruccio, an affable and capable new service employee who drove me home and picked me up again when my car was ready. I bought my car new here and as long as I own this Mercedes, I know where I'll be taking it for service. More

I bought my certified pre owned mercedes here last year at this dealership from Chadi Chakar, and Keith Robinson. I had found the dealership on cars.com, and called and came in to look at some models, I e at this dealership from Chadi Chakar, and Keith Robinson. I had found the dealership on cars.com, and called and came in to look at some models, I ended up finding a car after a few visits and I bought it, and have really enjoyed it for the last year. So it was time for my first annual service and oil change, so I scheduled online, it was very easy to do, and went in, they helped me right away, I got an appointment for the next day after I went online, and when I got there they had a loaner car for me, all service was done in one day, everyone was just as helpful and friendly as the day I bought it, I plan on keeping this one for a few years, but will definitely by my next one there! I would highly recommend this dealership to everyone! More

I have had my car serviced at this dealership several times. Every time, my experience has been terrific. The employees are always friendly, courteous, prompt and incredibly helpful. Everyone from th times. Every time, my experience has been terrific. The employees are always friendly, courteous, prompt and incredibly helpful. Everyone from the techs to the mechanics to the office staff work well together as a team. Although I always think the prices are expensive, I believe they are comparable to other competitor dealerships. Mr. E. Rebollo has been my service liason a couple of times and he is great about calling me to discuss service, price, options and is always prompt in returning my calls to him. I highly recommend service at this dealership. More

I had one of the best experiences EVER at Herb Chambers earlier this week. I mean, they are always really professional and courteous, however this time they went all out for me. I needed to have my car ser earlier this week. I mean, they are always really professional and courteous, however this time they went all out for me. I needed to have my car serviced, and had to change the date I dropped off the car twice. Julieth, not only had the loaner car waiting for me, but she also kept me informed every step of the way on the status of my car. When I dropped off the loaner two days later, I was in and out in about 5 minutes, really AWESOME. They told me they washed my car, but it almost looked liked they waxed it, it was so clean. I am not sure what kind of Kool-Aide Herb Chambers has his employees drinking, but I say keep drinking...you guys are doing a great job! More

Have purchased and had all services at Chamber's Motor Cars in Somerville for approximately 16 years now. Always get great service. Recently was in for my scheduled service and had the pleasure to work Cars in Somerville for approximately 16 years now. Always get great service. Recently was in for my scheduled service and had the pleasure to work again with Enio Rebolo. My car was immediately taken and processed by an attendant and Enio quickly pulled up my records, described what was involved in the service in great detail, advised me on what and why services needed to be provided. He looked through my records and actually SAVED me money by advising that some services, that might be indicated according to the strict algorithm, had already been covered or were not needed given my usage. I frankly would not have known this and would have spent money I did not need to spend. I also opted to have a transmission check done as was just outside of the 50K window for it. Enio suggested it would be about four hours and offered alternative transportation so I could do Saturday afternoon errands. I indicated I had my laptop and work to do and would wait, so he offered me quiet workspace. He repeatedly and very sincerely checked in with me, not only to give me updates but to be a good 'host' in his 'house'. He checked on my comfort, suitability of work space and any other needs. My car was completed and washed ahead of schedule. Enio let me know when all was completed and arranged for my car to be awaiting me as soon as I had completed paperwork (have often need to wait for car to be washed and then brought down). I really appreciated it as I worked until I was told all was ready, put away my laptop, signed paperwork, walked out of the office with an fresh apple in hand and got in my car moments later. I have always received good service over the years at Chambers but was really impressed with how Enio was clearly and sincerely focused on making it an exceptional experience. He succeeded - it was! John Costello More

I have been using Chambers Motors in Somerville for almost ten years. I always feel that I am getting excellent service from a crew that takes pride and great care with their work. From the greeter at almost ten years. I always feel that I am getting excellent service from a crew that takes pride and great care with their work. From the greeter at the entrance to the service area, to the service advisor who expedites all aspects of my visit, to the service people (I have never met them), to the valet service--each aspect is a positive experience. I recommend Chambers in Somerville all the time. The trip from Plymouth is worth it! Linda Benezra More

Always a great experience at Chambers Mercedes, the only one to entrust my classic '93 300 CE. Kim Trapp my service advisor is terrific! The dealership is always comfortable and clean and everyone is so fr one to entrust my classic '93 300 CE. Kim Trapp my service advisor is terrific! The dealership is always comfortable and clean and everyone is so friendly. And I love the free coffee and delicious apples. More