Mercedes-Benz of Boston - Service Center

needed radiator replaced, waited 6 hours and not replaced Needed radiator replaced on my GL450 Dropped it off at the service center in the morning at approx 9 am and they told me it would take 2-3 hours whic Needed radiator replaced on my GL450 Dropped it off at the service center in the morning at approx 9 am and they told me it would take 2-3 hours which was not an issue. While vehicle was there told them to also do a B Service told them I would be back around 3 pm which they told me was not an issue Also told them if there are any issues with fixing the vehicle then they should call me. I usually also go to this dealer for my vehicle service, I use my vehicle for business so I told them no matter what happens I need the vehicle back today as If I do not have the vehicle on the road then I will be losing money. Also told them if they cannot complete the job today then let me know and I can reschedule, they assured me it is no problem and the vehicle will be ready. Came back at 3pm and they told me they had just started to replace the radiator now and they need to keep the vehicle all weekend. I completely lost it, I asked them the below questions which they had no answer for: Why did they not call me to tell me that the vehicle could not be completed today so I could reschedule? And they knew I needed the vehicle back and why they did not call me. I then spoke to the manager and he apologized and then we made arrangements to have the radiator replaced on Saturday morning which it was. I basically wasted a complete day waiting for the vehicles radiator to replaced and they did not do anything to the vehicle. More

I came to Boston back in January 2013, and rented a Mercedes Benz GL at Hertz. Unfortunately the first problem I had back in January on snow time was the windshield wipers didn't work. That's why I dro Mercedes Benz GL at Hertz. Unfortunately the first problem I had back in January on snow time was the windshield wipers didn't work. That's why I drove to Mercedes Boston. I drove in, I was greeted right away, and I explained my problem, the valet took care of me, took me inside to body parts and I bought the windshield wiper. I was amazed of this kind of service. I am from Dallas owned 2 AMG and fixing to move soon to the area, I will for sure take my cars there for service. You guys saved my day, I do have a special place in my heart for you. The service was absolute Amazing!! We do not get this service in Dallas. Thank You More

I have found that Michael Blythe's customer service goes above and beyond that of your typical employee. His vast knowledge of the Mercedes automobile is so vast that his answers are always informative, acc above and beyond that of your typical employee. His vast knowledge of the Mercedes automobile is so vast that his answers are always informative, accurate and helpful to me as a client. I have followed Michael from your Lynnfield dealership to your Somerville location even though it adds an additional 20 minutes each way to my drive. Michael's promotion to Service Director is a wise choice, he is as good of an asset to your customer base as you could possibly obtain and I commend you on your wise choice in placing him in this position. Nathan Haugh was very helpful during my visit and the Repair Booklet e-mailed to me was the best presentation that I have seen in automotive repair explanations. I look forward to working with Nathan and Michael for many years to come, and they will keep me coming back to Chambers Motorcars for my future Mercedes purchases. Thank you, Brian Andler More

The courtesy extended, by the Service Advisor and his team and also by the staff at the waiting area, is exceptional. The quality of service and the information provided, in the form of a booklet, after team and also by the staff at the waiting area, is exceptional. The quality of service and the information provided, in the form of a booklet, after the service is done, for future reference, is outstanding. Pricing is very reasonable. Overall, the experience with the dealer is very good. More

I'v had Mike Blythe who is the Servive Director work on BOTH my Mercedes for years and won't let ANYONE touch them besides him. His know of the service for ALL Mercedes vehicles is second to know one.I've BOTH my Mercedes for years and won't let ANYONE touch them besides him. His know of the service for ALL Mercedes vehicles is second to know one.I've had BMW's, Jaguars, ect. but having Mercedes is like now other cars.But, when you own one you need great service too. Someone that knows you, your vehicles,and what needs to done WITHOUT being overcharged.Simply put, Mike Blythe knows Mercedes,what a customer wants and how to service a Mercedes vehicle. Cheers, T. Kevin Keough Extremely Satisfied Customer More

When you first drive into the service department at Chambers Motorcars, you know immediately it's not going to be an ordinary experience. The place is immaculate. The valets, all in white coats, are fr Chambers Motorcars, you know immediately it's not going to be an ordinary experience. The place is immaculate. The valets, all in white coats, are friendly and attentive. It's a bit like driving into a hospital except you get admitted right away. Now, this is is a Mercedes dealership, so some of these niceties you'd expect. But once you get past the cursory greetings and superficial chat, you start to experience some real substance, too. I've never met a service rep as smart, honest and sincere as Assistant Manager Kim Trott. Each time I meet with her, I have full confidence in what she tells me and how my car will be treated. On my last visit, I also got to meet Paul Caruccio, an affable and capable new service employee who drove me home and picked me up again when my car was ready. I bought my car new here and as long as I own this Mercedes, I know where I'll be taking it for service. More