Mercedes-Benz of Boston - Service Center

Very timely and courteous service. Albert service manager is terrific and has always exceeded expectations. Albert service manager is terrific and has always exceeded expectations. More

I recently had my vehicle serviced at Mercedes Benz of Boston and I was thoroughly impressed by the level of professionalism displayed by everyone on the team. From the moment I arrived, the staff gree of Boston and I was thoroughly impressed by the level of professionalism displayed by everyone on the team. From the moment I arrived, the staff greeted me warmly and made me feel welcome. Mr. Albert Berisha, customer service manager has done a great work because each team member I interacted with was knowledgeable, courteous, and dedicated to providing excellent service. Specially Mr. . Schneider took his time to explain the services my car needed and answered all my questions with patience and clarity. I truly appreciated their transparency and commitment to customer satisfaction. The service was completed in a timely manner, and my car was returned in great condition. It’s refreshing to see such a cohesive and professional team working together to ensure a positive experience for consumers. I highly recommend Mercedes-Benz of Boston to anyone who needs a service for their Mercedes-Benz. More

The customer service that I received from Schneider at the dealership was excellent. He was very responsive when I called for service and was also able to get me a loner car. His professionalism and deme the dealership was excellent. He was very responsive when I called for service and was also able to get me a loner car. His professionalism and demeanor is extraordinary. He is part of the reason why I will continue to purchase my vehicle from Mercedes in Somerville. He is definitely an employee that goes above and beyond for your customers. More

Albert Berisha and his team will take great care of you at this dealership. Always on time and available for questions. I highly recommend them! at this dealership. Always on time and available for questions. I highly recommend them! More

My Recent service at Herb Chambers Mercedes in Somerville was outstanding as usual. Patrick T, the manager, greeted me and guided me through the service appt. I needed an inspection sticker and oil chang was outstanding as usual. Patrick T, the manager, greeted me and guided me through the service appt. I needed an inspection sticker and oil change. Patrick asked the tech to go thru the rest of the car. Patrick passed along the results of the inspection and made the appropriate recommendations. Thanks again Pat, More

They are right to my liking thank you you guys are much better than Westwood better than Westwood More

Fantastic service. They did the job quickly. Kept me notified on their progress. Made sure my car was clean when they were finished. They did the job quickly. Kept me notified on their progress. Made sure my car was clean when they were finished. More

Excellent, respectful and courteous staff. Efficient and customer oriented. Explained service expected and was kept updated while I waited. Efficient and customer oriented. Explained service expected and was kept updated while I waited. More

Outstanding in response to customer needs and assistance; Outstanding Service of high quality staff and expert service managers and technicians; One Example is Mr Schneider Service manager who as assisted me Outstanding Service of high quality staff and expert service managers and technicians; One Example is Mr Schneider Service manager who as assisted me, listened carefully to my description of problem and came up with outstanding diagnostic response taking care of the care problematic issues; the Kindness and respect is overwhelming; then the generous snacks and soft drinks cold and hot made the wait pleasant and have a chance to look at the new models on sale and the opportunities the dealership offered for upgrading and trading in.... ALL IN ALL, after the job was done, I drove my car happy and leaving behind ew friend in Service at the dealership. More

They are a timely and professional dealership, certainly a group I will continue to work with. a group I will continue to work with. More