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Mercedes-Benz of Boston - Service Center

Somerville, MA

4.9
855 Reviews

855 Reviews of Mercedes-Benz of Boston - Service Center

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June 09, 2021

Jimmy was terrific. He is smart, attentive and courteous. He did exactly what he said in a timely manner. He stayed in touch and revived estimates. More

by Jsasso
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2021 -

Mercedes-Benz of Boston responded

We really appreciate you taking the time to leave Jimmy and the Mercedes-Benz of Boston team this awesome review, thank you!

June 07, 2021

Patrick is one of the best service advisors and I will not go to any others. He listens care for customers get me appointment right away if my car needs urgent care. He follows up the work etc he is too g More

by hbutaney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2021 -

hbutaney responded

already responded see above

Jun 08, 2021 -

Mercedes-Benz of Boston responded

Thank you for the great rating and review! We're glad Patrick has provided such high-level care and helped you feel at ease! We'll see you at your next appointment! - Mercedes-Benz of Boston

June 03, 2021

Mike Robinson was super helpful when I brought my car in for service. He went above and beyond. He is always so nice and very communicative in all of his explanations. More

by Kevin_L
Recommend Dealer
Yes
Employees Worked With
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2021 -

Mercedes-Benz of Boston responded

Thank you for the five-star review, Kevin! We're so glad Mike and our team went above and beyond! We'll see you next time! - Mercedes-Benz of Boston

June 03, 2021

Patrick was amazing. Professional, courteous and polite. Answer all my questions. Report on the progress of service. I loving coming here. Beyond compare experience. 5 star More

by Gary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chadi Chakar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Oliveira
Jun 03, 2021 -

Mercedes-Benz of Boston responded

Thanks for the five-star rating, Gary! We're glad Patrick made this such a memorable experience and earned your praise! It means a lot to know we stepped up and gave you the best possible experience! - Mercedes-Benz of Boston

June 02, 2021

Albert and the rest of the crew at Mercedes-Benz Boston always provide outstanding service. I’ve been purchasing and servicing my vehicles there for 20 years and have always had good experiences. More

by Martin G.
Recommend Dealer
Yes
Employees Worked With
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2021 -

Mercedes-Benz of Boston responded

Martin, Thank you for your great five-star review! Hearing how Albert made your recent visit so enjoyable makes our day! We appreciate you being a Mercedes-Benz of Boston customer for all these years! We look forward to many more awesome experiences in the future!

June 02, 2021

Called on Tuesday morning and made anAppointment for Called on Tuesday morning and made an Appointment for 10:30.Met with Patrick the service advisor and he was friendly and efficient as usual.I was More

by stanleyabrams52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2021 -

Mercedes-Benz of Boston responded

Thank you for the five-star review! We're so glad Patrick made your experience so enjoyable and could take care of any concerns you had! We'll see you at your next service visit! - Mercedes-Benz of Boston

May 29, 2021

Excellent servicing experience: with prompt and helpful service technicians. The customer waiting area was clean and pleasing, and the telephone charging station also came in handy. More

by George
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Never got names
Jun 02, 2021 -

Mercedes-Benz of Boston responded

This is so great to hear! Thank you, George! We hope to see you next time! - Mercedes-Benz of Boston

May 29, 2021

The service at MB Boston is the best ever. There are other dealerships closer to my home but my dealership of choice is MB Boston. More

by Ronia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Ricupero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Umer Iqbal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Stoddard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Davis, Sophath Sim
Jun 03, 2021 -

Mercedes-Benz of Boston responded

It means so much to hear our team provides such excellent care! Thank you for continuing to choose us and for taking the time out to leave this five-star rating! We appreciate you being a Mercedes-Benz of Boston customer!

May 28, 2021

Great service Nice people 100 times better than the Great service Nice people 100 times better than the Mercedes dealership in Naples Florida After COVID I hope the breakfast improves with more of More

by beattie71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2021 -

Mercedes-Benz of Boston responded

Thank you for your confidence in Mercedes-Benz of Boston, and for your business. We are thankful to have you as a customer.

May 28, 2021

i’ve purchased and serviced many mercedes vehicles at chambers and have always been satisfied. i’d like to give a special shout out to mike robinson who always provides exceptional service. More

by hughesholding
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paolo Castro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2021 -

Mercedes-Benz of Boston responded

We're so glad to have you as part of the Herb Chambers family. Thank you for your great feedback on Mike and the Mercedes-Benz of Boston team!

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