Mercedes-Benz of Boston - Service Center

They don’t take care of you if they think you’re not rich. Had to wait 30 minutes for an appointment when there were no other customers at the time. Staff is generally unprofessional and I had to ask my rich. Had to wait 30 minutes for an appointment when there were no other customers at the time. Staff is generally unprofessional and I had to ask my way to have someone check me in for my appointment, wait for a representative, purchase parts and even wrapping up my experience there, I felt ignored and unassisted during my whole experience, would not go back. More

excellent, customer service, they are the best, the vehicles are in good hands. vehicles are in good hands. More

Excellent service! Called my service advisor Patrick Titshaw with an emergency situation and he was able to immediately acommodate. This kind of good service is consistent (the norm) in this dealership Titshaw with an emergency situation and he was able to immediately acommodate. This kind of good service is consistent (the norm) in this dealership. More

I appreciated the advice and counsel that Patrick gave me regarding my vehicle. As always, service was great! Ps my nieces loved the cookies when we picked up the car! regarding my vehicle. As always, service was great! Ps my nieces loved the cookies when we picked up the car! More

Everyone was helpful, pleasant, and efficient. The job was completed and my car returned to me so that I didn’t have to fight the evening traffic.! Let me add courteous workers and convenient scheduling. was completed and my car returned to me so that I didn’t have to fight the evening traffic.! Let me add courteous workers and convenient scheduling. More

Maintenance inspection done on time and interactions with dealer team was excellent. dealer team was excellent. More

The work on my E-350 was done efficiently and to perfection! The dealer associate Patrick Titshaw made the whole experience very pleasant and completely eliminated any stress that might have been as perfection! The dealer associate Patrick Titshaw made the whole experience very pleasant and completely eliminated any stress that might have been associated with extensive work on the car with his calm, reassuring and professional demeanor. Likewise, cashier Shannon Despres make the whole checkout/payment process a breeze and a most pleasant experience. I would highly recommend this dealership and, most especially, the people who work there for any service on any Mercedes! More

Manny,The person that picks up and returns my car has always been of upmost courtesy He always arrives in a timely manner and is very pleasant Jimmy in the service department it’s also very Accom always been of upmost courtesy He always arrives in a timely manner and is very pleasant Jimmy in the service department it’s also very Accommodating helping to arrange my service date More

Only complaint- I was not informed when my car was ready for pick up. I know because I arrived 4 hours later car was ready. for pick up. I know because I arrived 4 hours later car was ready. More

My car was dropped off at 7:30am and at 2:30 when I called it hadn’t even been looked at yet, then when I called again the did a rush diagnosis called it hadn’t even been looked at yet, then when I called again the did a rush diagnosis More