Mercedes-Benz of Boston - Service Center

Excellent expert service. Maintenance completed in a reasonable amount of time. The only service department that has done work on this car and it looks and runs like brand new. reasonable amount of time. The only service department that has done work on this car and it looks and runs like brand new. More

Efficient, on time, perfection, polite, best dealer around, and jimmy is the best service rep ever. Also the valet service and Ron that drops off a loaner and then brings my car back, a perfect gentle around, and jimmy is the best service rep ever. Also the valet service and Ron that drops off a loaner and then brings my car back, a perfect gentleman. More

Excellent service no complaints at all. Service is great. The people are very courteous and helpful. Service did a great job cleaning my vehicle I give a 5 star rating great. The people are very courteous and helpful. Service did a great job cleaning my vehicle I give a 5 star rating More

It's NICE to know you can depend on great service for your Mercedes in these trying times you can count on them at home or at Mercedes Benz dealership . your Mercedes in these trying times you can count on them at home or at Mercedes Benz dealership . More

This dealership is tops by far, I made an appointment online for service which was quick and painless. The mechanic found issues that were rectified .My car is running better that ever. Mike assisted me online for service which was quick and painless. The mechanic found issues that were rectified .My car is running better that ever. Mike assisted me whom is extremely kind and made the process simple. Very friendly and caring employees. More

Excellent service!! Thank you Jimmy. Very easy to Excellent service!! Thank you Jimmy. Very easy to schedule appointment. Fast service. Immediate access to loaner. Work was done as request Excellent service!! Thank you Jimmy. Very easy to schedule appointment. Fast service. Immediate access to loaner. Work was done as requested. Also did my inspection just because they could!! More

Always good service, even when last minute with an emergency. Go out of their way every time. Even during a busy time it didn’t feel like a long wait emergency. Go out of their way every time. Even during a busy time it didn’t feel like a long wait More

Michael has handled any issues I’ve had in a personal and professional manner! Makes everything make since to me! Any questions are answered thoroughly! professional manner! Makes everything make since to me! Any questions are answered thoroughly! More

Outstanding customer service! In and out in an hour and a half for an oil service, inspection, with a car wash and vacuum!! Thank you! half for an oil service, inspection, with a car wash and vacuum!! Thank you! More

As a dealership it is a relatively impersonal experience. However, in general, I have found the individual employees to mostly be quite helpful. This past week I experienced 2 unusual events viz. A/C stopped However, in general, I have found the individual employees to mostly be quite helpful. This past week I experienced 2 unusual events viz. A/C stopped working and then Thursday I struck the curb with my right rear tire causing a large bubble to appear and this precipitated my checking the other tires and indeed, the right front had a significant tear - all the way down to metal! The next day I was due to drive 2 hours to Maine. The dealership was extraordinarily busy this past week before the July 4th weekend. Long and the short of it is that Patrick was my service rep both times. Around the A/C it turned out to be simple enough and in fact Albert Berisha had booked me in the previous Friday to come on the Monday. The tire issue was more of an urgent matter and required my basically dropping in without an appointment though it was the folks on the phone who told me to just come in once they had me talk with the PARTS department to be sure they had the tires in stock. The person in parts (name unknown) was extremely nice and helpful. I showed up, initially a different service rep dealt with me - he will remain nameless as he was curt, uninterested and quickly made me feel like I was nothing but an imposition and in his way. However, he handed me over to Patrick who remembered me from just 3 days earlier. He handled the situation in a calm and pleasant manner. I knew I would have to wait - it took 2 hours, precisely as he had estimated. Everything was done correctly. I was very satisfied with the outcome. As an aside, the back rear tire inflation pressure was not in keeping with the other 3 tires. Undoubtedly an oversight by the technician. Not major. More