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Mercedes-Benz of Boston - Service Center

Somerville, MA

4.9
853 Reviews

853 Reviews of Mercedes-Benz of Boston - Service Center

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June 27, 2023

Came in for an oil change and inspection sticker with out an appointment. The waiting didn't seem to take that long. More

by johndulock
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Erika Pineda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2023 -

Mercedes-Benz of Boston responded

John, thank you for choosing Mercedes-Benz of Boston for your oil change and inspection sticker. We're glad to hear that the wait time was reasonable. If you have any other automotive needs in the future, please don't hesitate to reach out. Have a great day! - Mercedes-Benz of Boston

June 27, 2023

Michael is really helpful and efficient, replacing my tire within half a day during a weekend and also gives me useful info about how to do the reimbursement with my insurance company! More

by Kai
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2023 -

Mercedes-Benz of Boston responded

Hey Kai, we're happy to learn that Michael provided you with helpful and efficient service! Thank you for choosing Mercedes-Benz of Boston for your vehicle needs! Drive safely!

June 25, 2023

Very professional n great service. My service advisor is very good. Always helpful when ur in need. More

by jinniekimdesign
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2023 -

Mercedes-Benz of Boston responded

Thank you for the kind words! We're so glad to hear that you had a great experience with our service team. Your satisfaction is our top priority, and we're always here to help when you need us. Drive safely, and we hope to see you again at Mercedes-Benz of Boston!

June 24, 2023

My visit here is always pleasant. I trust the team with my vehicle and my advisor Schneider provides excellent customer service, easy to talk to and is well equipped with knowledge. T More

by Lovefera
Workmanship
Recommend Dealer
Yes
Employees Worked With
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2023 -

Mercedes-Benz of Boston responded

Thank you for your kind words, Lovefera! We're so glad to hear that Schneider and the team at Mercedes-Benz of Boston provide excellent customer service and take great care of your vehicle. We appreciate your trust and loyalty. Have a fantastic day!

June 20, 2023

Support and service at Mercedes-Benz is always top notch, courteous and professional! I recommend their service department against other dealerships I have dealt with. More

by Richv0722
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2023 -

Mercedes-Benz of Boston responded

We're so glad to hear that you had a top-notch experience with our service department! Thank you for recommending us and choosing Mercedes-Benz of Boston. We appreciate your support!

June 12, 2023

Service department did a great job. Patrick and team have always looked after my car More

by ingrid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2023 -

Mercedes-Benz of Boston responded

We're happy to hear Patrick was so helpful during your recent service appointment! Thank you for being part of our Mercedes-Benz of Boston family! We'll see you next time!

June 09, 2023

I live only 5 miles from a Mercedes dealership but I make it a point to travel 20 miles to Mercedes - Benz of Boston because of their excellent service. I’ve been driving an S class for the past 25 year More

by Mercedes Benz forever
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amel Memic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chip McCarty
Jun 12, 2023 -

Mercedes-Benz of Boston responded

Keith, thank you so much for the fantastic review! We appreciate you making the 20-mile drive to work with us here at Mercedes-Benz of Boston and are thrilled to hear that Albert & the team continue to provide you with such fantastic service. Thanks again for all of your support over the years and we'll see you at your next visit!

June 07, 2023

I would like to express my utmost admiration for Mr. Albert Berisha and commend him for his exceptional dedication to his responsibilities and customer service at Mercedes-Benz of Boston. Whenever I hav More

by Aliyev Omar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2023 -

Mercedes-Benz of Boston responded

Thank you so much for taking the time to share this fantastic feedback, Aliyev! Albert always takes such wonderful care of his customers and we certainly consider ourselves lucky to have him on our team. Thanks for being a Mercedes-Benz of Boston customer - we look forward to seeing you next time!

June 07, 2023

I would like to express my utmost admiration for Mr. Albert Berisha and commend him for his exceptional dedication to his responsibilities and customer service at Mercedes-Benz of Boston. Whenever I hav More

by Aliyev Omar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2023 -

Mercedes-Benz of Boston responded

Thank you so much for taking the time to share this fantastic feedback, Aliyev! Albert always takes such wonderful care of his customers and we certainly consider ourselves lucky to have him on our team. Thanks for being a Mercedes-Benz of Boston customer - we look forward to seeing you next time!

June 06, 2023

They are very knowledgeable about the Mercedes Benz, their customer service and care is remarkable. They keep the vehicle owner updated by every progress while it’s in the shop. More

by Blessing Naigaga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2023 -

Mercedes-Benz of Boston responded

We are delighted to hear that you had a remarkable experience working with our team here at Mercedes-Benz of Boston! Thank you for taking the time to share your kind review with us. We hope to serve you again in the future!

Jun 07, 2023 -

Blessing Naigaga responded

You’re very welcome. Thank you too.

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