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Mercedes-Benz of Boston - Service Center

Somerville, MA

4.9
856 Reviews

856 Reviews of Mercedes-Benz of Boston - Service Center

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September 06, 2024

Schneider my advisor is always helpful and always keeping in touch with what is going on with my vehicle when I drop it off More

by Apoljo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2024 -

Mercedes-Benz of Boston responded

We're delighted to hear that Schneider consistently provides you with excellent service at Mercedes-Benz of Boston. Thanks for sharing this awesome feedback!

September 03, 2024

Always an amazing experience with service, go see Schneider for your service needs. Always professional and reliable. More

by bkvcom96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2024 -

Mercedes-Benz of Boston responded

Thank you for sharing your positive experience with Schneider and our team at Mercedes-Benz of Boston! We're glad to hear that our service continues to meet your expectations.

August 24, 2024

Appointment was on time. I was greeted, car was taken right away. I saw the customer service representative right away. Schneider was prompt knowledgeable about my vehicle ne More

by Hdsophtail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

Mercedes-Benz of Boston responded

Thanks for sharing your experience! We're glad to hear Schneider and the tech crew at Mercedes-Benz of Boston provided prompt and efficient service. We appreciate your feedback!

August 23, 2024

Always taken care by Schneider gilly Mike Robinson Jimmy, and Ryan ! Wouldn’t want to go anywhere else ! More

by Mattmurphy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Stoddard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Dinardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Ramsingh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

Mercedes-Benz of Boston responded

Matt, we're delighted to hear that our Mercedes-Benz of Boston team always takes such great care of you! Thanks for your support and we'll see you next time!

August 15, 2024

Lousy service rude people and super expensive compared to other Mercedes places in the area More

by Bostonian1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Ramsingh
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Mercedes-Benz of Boston responded

Hello Bostonian1964 - thank you for taking the time to share your experience. If you read the thousands of other reviews, you will see that you experience is not often shared by other clients. I would like to discuss the matter with you. Please call me on my mobile @ 617 549 3813 if you do not mind sharing more information. Jeff Davis General Manager

August 13, 2024

Explanation on car issue was a joke, being told this a computer and that is what it is, is just unacceptable More

by Tbd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jimmy Maniatis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2024 -

Mercedes-Benz of Boston responded

Hello Tbd, I would love to dig into this situation. Would you please email me or call to let me know more information? If we have provided inaccurate diagnostics, I would be happy to rectify the situation. Jeff Davis - General Manager jdavis@herbchambers.com mobile: 617 549 3813

August 11, 2024

Great customer service! They care about you and your car! Thank you so much for all your help and advice. More

by Shellery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JanCarlos Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Mejia Gaviria, Schneider Limose
Aug 13, 2024 -

Mercedes-Benz of Boston responded

Shellery, thanks for the kind words! We're glad to hear you had a great experience with our team at Mercedes-Benz of Boston. Safe driving!

August 07, 2024

Everytime I go there they always make me feel welcome and they stuff very professional More

by moralesjason27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2024 -

Mercedes-Benz of Boston responded

Thank you for coming to see us! Your awesome review makes our day! - Mercedes-Benz of Boston

August 05, 2024

Always a great experience at Somerville Mercedes service department. Albert especially deserves five stars! From the moment you pull into the service area and through the entire process you feel like a prio More

by margokaufman34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Mercedes-Benz of Boston responded

Thank you for the wonderful feedback! We're delighted to hear that Albert and our service team at Mercedes-Benz of Boston always provide you with excellent service. We appreciate your support and look forward to seeing you again!

August 01, 2024

One of the very few dealers that have a Professional service personnel. Anxiety is not present . Staff is extremely knowledgeable.and reduce the unknown into data. No surprises here nor lame excuses More

by Lloydsfrench
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2024 -

Mercedes-Benz of Boston responded

Thank you for recommending our service team! We appreciate your kind words and hope to see you again at Mercedes-Benz of Boston!

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