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Mercedes-Benz of Boston

Somerville, MA

4.9
2,307 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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259 McGrath Hwy

Somerville, MA

02143

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Showing 2,307 reviews

February 17, 2022

Excellent service from Tabish at MB of Boston. Very knowledgeable and super sweet. Highly recommend. More

by nancylawlor_6
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tabish Iqbal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Baru
Feb 17, 2022 -

Mercedes-Benz of Boston responded

Thank you for your review, Nancy! We're so happy that Tabish and our team provided you with a 5-star visit! -Mercedes-Benz of Boston

February 17, 2022

TERRIBLE- I went in for my 20k mile service. They told me I had 2 cracked wheels and needed 2 tires with my service for about $4,000. They told me it was normal wear and tear. At 20,000 miles More

by BrianJeep4Life
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Albert Berisha
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Vo
Mar 04, 2022 -

Mercedes-Benz of Boston responded

We regret to hear about this experience, Brian. We'd like to help resolve these concerns and improve your impression of us. Please reach out at your earliest convenience. Thank you, Jeff Davis - General Manager - jeff@herbchambers.com

February 16, 2022

The dealership gladly squeezed in my car to replace a dead battery on short notice. More

by ebob52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Vo
Feb 18, 2022 -

Mercedes-Benz of Boston responded

We're so glad we were able to assist you! Thanks for visiting Mercedes-Benz of Boston and please don't hesitate to reach out if we can be of service again in the future!

February 12, 2022

I had an excellent experience with ERIC ILCHENKO. He was great to work with, was very responsive, and went above and beyond with any questions or special requests I had. Highly recommend. More

by Akiko
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Ilchenko
Feb 15, 2022 -

Mercedes-Benz of Boston responded

Thank you for the excellent review! We're happy to hear you enjoyed working with Eric and we hope to see you again next time here at Mercedes-Benz of Boston!

February 11, 2022

Everyone was super helpful. Dana and Erika especially went above and beyond to make sure that our needs were met. They even did it will a smile More

by Jarrod
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erika Pineda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Unfortunately I don’t know who actually serviced the car, but, I could tell it was done with pride
Feb 14, 2022 -

Mercedes-Benz of Boston responded

Thank you for the wonderful feedback! We're thrilled to hear that Dana & Erika took such excellent care of you and we'll be sure to share these kind comments with them. Thanks for choosing Mercedes-Benz of Boston and please don't hesitate to reach out if there's anything else we can do for you!

February 10, 2022

This dealership is first class.Jessica, Stephen and Kris This dealership is first class. Jessica, Stephen and Kris were awesome to work with during the purchase of my vehicle. I highly recommend this Merce More

by ANNIE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Ricupero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Leung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2022 -

Mercedes-Benz of Boston responded

Thank you so much for the kind comments, Annie! We're so glad you enjoyed working with our team and we hope to see you again next time here at Mercedes-Benz of Boston!

February 09, 2022

From the moment you walk and throughout your time there your informed of the status of your vehicle and treated to all the convenience’s in their lounge. When leaving you receive detailed report of work th More

by Gman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Stoddard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2022 -

Mercedes-Benz of Boston responded

Thank you for the wonderful feedback! We're honored to have you as a Mercedes-Benz of Boston customer and look forward to your next visit!

February 09, 2022

Great service, knowledgeable advisor, provided me with suggestions and recommendations that made me very comfortable working with them. More

by Mihai
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2022 -

Mercedes-Benz of Boston responded

Thank you for visiting us here at Mercedes-Benz of Boston! We appreciate your kind feedback about our team and hope we have the opportunity to serve you again in the future!

February 08, 2022

I recently purchased an infiniti FX35 and I would like you to know how professional I was treated. It was truly a pleasant buying experience. My sales representative Eric-LLchenco went above and beyond to More

by Idy Adolphus
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Ilchenko
Feb 08, 2022 -

Mercedes-Benz of Boston responded

Your review means the world to us, Idy! We're so pleased Eric could make the experience of getting into your FX35 so easy! Thank you for taking the time to leave us your great review! - Mercedes-Benz of Boston

February 05, 2022

Great service Chip Mcarty helped me lease a new car fast Great service Chip Mcarty helped me lease a new car fast and with the utmost professionalism He is the best ! More

by Georgia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chip McCarty
Feb 08, 2022 -

Mercedes-Benz of Boston responded

Thank you for the kind review! We're so glad you enjoyed working with Chip and we hope to see you again next time here at Mercedes-Benz of Boston!

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