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Mercedes-Benz of Boston
Somerville, MA
2,331 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,331 reviews
July 18, 2022
Eric with Mercedes Benz of Boston( Herb Chambers) can only be described with 3 words amazing, amazing, amazing. He is dedicated to what he does, what great service. It started with great customer service only be described with 3 words amazing, amazing, amazing. He is dedicated to what he does, what great service. It started with great customer service, his industry knowledge, and walking us through a sale of a wonderful vehicle. I am totally satisfied, she drives amazing!! A big thank you to you Eric More
by Lace
Employees Worked With
Eric Ilchenko
July 18, 2022
Eric from the first call all the way to pick up, was super professional, punctual and super helpful. Eric made sure they car was in tip top shape before delivery and I am ecstatic with my new car. 5/5 1 super professional, punctual and super helpful. Eric made sure they car was in tip top shape before delivery and I am ecstatic with my new car. 5/5 10/10 would recommend. Please bring your business to Mercedes-Benz of Boston and ask for Eric. Very happy customer. More
by Jacantlop
Employees Worked With
Eric Ilchenko
July 17, 2022
This is a well run clean efficient friendly dealership. Always a pleasant experience to go in. Always a pleasant experience to go in. More
by nancy
Employees Worked With
July 16, 2022
Kashif is the consummate professional. He is knowledgeable, direct, responsive and honest. He listens well and really strives to understand his clients needs and desires. He is the best. He is knowledgeable, direct, responsive and honest. He listens well and really strives to understand his clients needs and desires. He is the best. More
by Larry B.
Employees Worked With
July 15, 2022
Ricardo and team were fantastic to work with, they made the whole process incredibly easy! the whole process incredibly easy! More
by Kevin.p.shepard
Employees Worked With
July 15, 2022
Kashif is a master service agent. He is cordial, honest, and deficient. It does not get any better than that. My experience with Jeff, the sales manager, and the entire staff has been He is cordial, honest, and deficient. It does not get any better than that. My experience with Jeff, the sales manager, and the entire staff has been a pleasant one. More
by Jmbiii
July 14, 2022
Good group, no problems I’m sure they are a little short staffed like everybody else. However they seem to have got it done expeditiously staffed like everybody else. However they seem to have got it done expeditiously More
by randallplante
Employees Worked With
July 12, 2022
Jimmy is quite literally the best advisor we have ever used. He is extremely knowledgeable and able to explain in detail what is going on with the automobile as well as options. He is tremendously patient used. He is extremely knowledgeable and able to explain in detail what is going on with the automobile as well as options. He is tremendously patient with us and has gone out of the way not once, but every single time. We highly recommend Herb Chambers Service Department and Jimmy to all. More
by Mejia Family
July 12, 2022
I had the perfect service experience when I brought my AMG GLE into Mercedes-Benz of Boston. Erika Pineda was the epitome of professionalism, extremely trustworthy, and I couldn't be more satisfied. My v AMG GLE into Mercedes-Benz of Boston. Erika Pineda was the epitome of professionalism, extremely trustworthy, and I couldn't be more satisfied. My vehicle is very important to me and I would not trust it with anyone else. More
by David Ferreira
Employees Worked With
July 11, 2022
My experience with Mercedes Benz of Boston was amazing and it’s because Eric was my salesman. I purchased a car from out of state and Eric went above and beyond to make sure that I was comfortable through and it’s because Eric was my salesman. I purchased a car from out of state and Eric went above and beyond to make sure that I was comfortable through the process that he helped make surprisingly easy. We flew in from out of state to pick up the car. Eric was warm, welcoming and very accommodating. He took us on a tour of the facility and even took pictures for us. Thanks for making my purchase with Mercedes such an enjoyable one. More
by Jason
