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Mercedes-Benz of Boston

Somerville, MA

4.9
2,334 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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259 McGrath Hwy

Somerville, MA

02143

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Showing 2,334 reviews

September 20, 2022

I’m very happy. Great professionals .my sprinter got all the service I asked done in time . I’ll never going to a different place. Thank you MB of Boston . More

by Teodoro.jesus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2022 -

Teodoro.jesus responded

Jimmy Maniatis you’re the best!!I appreciate it

Sep 22, 2022 -

Mercedes-Benz of Boston responded

Thank you for giving us the opportunity to earn your business! We appreciate your kind review and look forward to seeing you again next time here at Mercedes-Benz of Boston!

September 18, 2022

Terrible customer service with no follow up. Had my car for 3 days just to swap out tires smh. More

by Scout
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Patrick Titshaw
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

Mercedes-Benz of Boston responded

Thank you for the review. I sincerely apologize for the long wait and will make sure the situation gets looked into with our team so that we can work on providing more efficient experiences in the future. If you'd like to speak with us further, please feel free to contact me directly. Thanks again, Jeff Davis - General Manager - jeff@herbchambers.com

September 17, 2022

Just went in to look at the S580. Salesperson was friendly, knowledgeable, and experienced.Loved the car at first sight ,and worked out the process with Ronald Escobar.. More

by J
Recommend Dealer
Yes
Employees Worked With
Ronald Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paulo
Sep 21, 2022 -

Mercedes-Benz of Boston responded

Thanks for the five stars! We're honored to hear how Ronald could assist you during your car buying experience. We hope to see you back! -Mercedes-Benz of Boston

September 17, 2022

Gill in service was extremely kind and very professional! Thank you for great customer service! More

by gabriellesartell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gill
Sep 21, 2022 -

Mercedes-Benz of Boston responded

We appreciate the wonderful feedback and can't wait to share it with Gill! Thanks for visiting Mercedes-Benz of Boston and please don't hesitate to reach out if we can be of service again in the future!

September 16, 2022

First time buying from a big dealership & Ronald was amazing with guiding me through the process of purchasing a used Honda they had for sale. Professional and caring. Him and all other staff members ma More

by Ebolo59
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronald Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

Mercedes-Benz of Boston responded

Thank you for giving us the opportunity to earn your business! We're happy to hear Ronald made your experience with us a smooth one and we'll be sure to share these kind comments with him and the team. Take care and we'll see you next time here at Mercedes-Benz of Boston!

September 16, 2022

Patrick is an asset to Herb Chambers dealership. He is very knowledgeable and helpful to his clients. More

by Jc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

Mercedes-Benz of Boston responded

Thank you for the wonderful feedback - Patrick will be thrilled to hear it! All of us here at Mercedes-Benz of Boston are grateful for your business and look forward to serving you again in the future. Take care!

September 16, 2022

This was my first experience with Mercedes-Benz of Boston, and it was a great one. Kashif was extremely helpful, knowledgeable, service minded and supportive. The end result was a fast and efficient s More

by DennisvL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paolo Castro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kashif Sheikh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2022 -

Mercedes-Benz of Boston responded

Thank you for giving us the opportunity to earn your business! We appreciate you visiting us here at Mercedes-Benz of Boston and are happy to hear Kashif made your experience a great one. Take care and please don't hesitate to reach out if we can be of service again in the future!

September 16, 2022

I was very happy with the services provided by the Mercedes-Benz showroom in Boston. The sales agent was very sharp, very well informed about the model I was searching for, he answer all my questions More

by Cosmin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erika Pineda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : A.J Rana, Eric Ilchenko
Sep 19, 2022 -

Mercedes-Benz of Boston responded

Thank you for taking the time to share your experience! We're so glad our team was able to help you find the perfect vehicle for your needs and we'll be sure to share this wonderful feedback with them. Thanks again for your business and please don't hesitate to reach out if we can be of service again in the future! - Mercedes-Benz of Boston

September 15, 2022

Efficient and competent staff. Straightforward and transparent transaction. Good cooperation from all the dealer's personnel, especially the sales agent. More

by Mercedes Owner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Ilchenko
Sep 16, 2022 -

Mercedes-Benz of Boston responded

Thank you for the wonderful feedback! We appreciate you trusting the Mercedes-Benz of Boston team with your business and hope we have the opportunity to work with you again in the future. Take care!

September 13, 2022

Wonderful experience. Working with Manny Rodriguez was fantastic. He is not only knowledgeable about the car but also very attentive to our needs. I would highly recommend More

by shauville
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manuel Rodriguez
Sep 13, 2022 -

Mercedes-Benz of Boston responded

Thank you for the fantastic review! We're so glad you enjoyed working with Manny and we hope our Mercedes-Benz of Boston team can be of service to you again in the future. Take care!

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