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Mercedes-Benz of Boston
Somerville, MA
2,214 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,214 reviews
December 30, 2024
He was real professional and detail oriented person. He makes sure the client understand the future of the product he or she is buying He makes sure the client understand the future of the product he or she is buying More
by GlC300BENZ
December 30, 2024
Excellent service, very well explained and discussed. Gracious and helpful service representative. Appreciate pick up and delivery service by friendly, competent drivers. Gracious and helpful service representative. Appreciate pick up and delivery service by friendly, competent drivers. More
by adynner
December 30, 2024
I went back to this dealership after I had a bad experience. They apologized and more then made it up to me. Good people there and I was appreciative of how they listened to the issues I had with experience. They apologized and more then made it up to me. Good people there and I was appreciative of how they listened to the issues I had with them and how they resolved them. More
by Jbozoyan
Employees Worked With
December 23, 2024
I found the experience was excellent. . My service advisor, Jimmy was very helpful in the process. . My service advisor, Jimmy was very helpful in the process. More
by Pat F
Employees Worked With
December 22, 2024
Everything was done according to previous agreements and discount rebate was submitted. I was expecting a little bit of personal, like management 15% for labor at least, but overall, it was expected. Also discount rebate was submitted. I was expecting a little bit of personal, like management 15% for labor at least, but overall, it was expected. Also, after Porsche experience for 20 years, I never had loaner of lower class even, always next years and more upscale More
by mukhaelyan
December 20, 2024
Had to wait too long while there were available sales people. Charged me $6.50 for gas for a “loaner” car after spending $3,000 on the service. To top it off, one of my key fobs does not work now. people. Charged me $6.50 for gas for a “loaner” car after spending $3,000 on the service. To top it off, one of my key fobs does not work now. More
by Jbozoyan
Employees Worked With
December 20, 2024
Thank you for such excellent service, Patrick. You definitely made everything looked easy. Happy Holidays!! You definitely made everything looked easy. Happy Holidays!! More
by nguyenk02
Employees Worked With
December 17, 2024
I had an excellent experience servicing my GLE at Mercedes Benz of Boston. Albert, my service advisor and his team are the ultimate professionals and I can trust them with their knowledge and recomme Mercedes Benz of Boston. Albert, my service advisor and his team are the ultimate professionals and I can trust them with their knowledge and recommendations towards service and maintenance on my car. I will be back to service my car here because of the great customer care and excellent service they provide. More
by Ari
Employees Worked With
December 14, 2024
Jimmy provides excellent customer service. His follow up is impeccable. Always a pleasure to work with him His follow up is impeccable. Always a pleasure to work with him More
by db7297
Employees Worked With
December 13, 2024
Very professional and helpful. Easy fast excellent. Amel the salesman very nice person. He answered every question in perfect way. Albert Berisha very nice person and very helpful. Easy fast excellent. Amel the salesman very nice person. He answered every question in perfect way. Albert Berisha very nice person and very helpful. More
by Dashi
