Mercedes-Benz of Boston

I was very pleased with my salesman Thomas parker,he was responsive to my needs and followed up with me. I would highly recommend both Chambers and Thomas Parker.I was uncomfortable with my first car pick a responsive to my needs and followed up with me. I would highly recommend both Chambers and Thomas Parker.I was uncomfortable with my first car pick and Mr. Parker offered several test rides to assure I was comfortable with my choice. More

I thought Mr. Sheff, our salesperson, was very knowledgeable about the automobile. He spent a great deal of time, with a great amount of patience, showing us the features the car had to offer. H knowledgeable about the automobile. He spent a great deal of time, with a great amount of patience, showing us the features the car had to offer. He was very helpful during the acquisition process explaining financing options. We felt the process went very smoothly. Also, when Mr. Sheff left for vacation, he made certain that he gave us the name of someone to speak with in his absence if we had any questions. When I called that person, he was well aware of who we were and was had the necessary paperwork at hand for us to pick up. All in all, we had a very positive experience. More

Purchasing our Mercedes was a very positive experience. Barry Sheff, our sales person, was very professional, friendly and curtious. We feel that he went above and beyond to make our buying experience a pl Barry Sheff, our sales person, was very professional, friendly and curtious. We feel that he went above and beyond to make our buying experience a pleasure. The entire staff at the Boston dealership was pleasant, helpful and we received high quality service from everyone there. We will be sure to recommend Chambers Motors, and especially Barry, to all our friends and family. Thank you for your dedication to excellence. More

Thomas Parker made this sales experience quick and easy, and most of all painless. I dreaded going through the sales process again, but Thomas changed my opinion about car salesmen. He was honest and dire and most of all painless. I dreaded going through the sales process again, but Thomas changed my opinion about car salesmen. He was honest and direct throughout the sales cycle and made the delivery process very simple. Thank you. More

Great experience. I really like working with Rob Tinkham. He is very dedicated and responsive. I have purchased two cars from him and he also helped me with a European delivery program experience Tinkham. He is very dedicated and responsive. I have purchased two cars from him and he also helped me with a European delivery program experience that I had won at a charity auction. The showroon is clean and neat and the customer waiting area has internet access and places to work while you wait. The service staff are very professional and the work is fully explained. Every time my car was in for service it came back washed and looking great. More

My wife and I have bought two MBs from Chambers Motorcars in the past year, and each time it was a pleasure to do business there. I had done a fair bit of research on the internet prior to our first purchas in the past year, and each time it was a pleasure to do business there. I had done a fair bit of research on the internet prior to our first purchase (an ML350) so I knew what I was looking for. Since the ML was for my wife, I wanted her to get a good feel for the truck and the two salesmen we worked with (Chip and Rob) were fantastic in making sure she was comfortable with it. We found exactly what we were looking for (they have a huge inventory to choose from) and got a great deal on the lease, and of course had it all loaded up with roof rack and storage box on the top plus the DVD in the back for our two kids. When we went to pick it up of course it was raining (arghh!), but they have a showroom in the back where we went over every detail of the truck, though we did have to call Chip later on to go over the navigation with us. Recently it was my turn for a new car, and after considering the BMW and Audi, I decided on an E350. Chip was again a great help - I just picked up my new car last month. I haven't been in for service yet, but my wife has been in with the ML - she told me she saw Herb in the showroom! More

Chambers Motorcars of Boston helped me to save a bunch of money on my Mercedes Benz C320 when I had it serviced there. I brought it in a little before the warranty would expire, and they carefully checke money on my Mercedes Benz C320 when I had it serviced there. I brought it in a little before the warranty would expire, and they carefully checked everything over and found some things that needed attention. When you bring it in for something simple and it ends up saving you over the long haul, there's no complaints to be made. The location of the dealership leaves a little to be desired though as traffic can be a PITA after 5PM or so. Great service work and fast turnaround. Can't beat it in the city, no doubt. More

I've visited this dealership more than I would like for my 2001 C240. In the latest visit, I had my rotors and brakes replaced, as well as the emergency brake. Less than 7 months later (and less than 2 my 2001 C240. In the latest visit, I had my rotors and brakes replaced, as well as the emergency brake. Less than 7 months later (and less than 2k miles), the brakes are warped and there is ridiculous vibrations coming from the car. The emergency brake screams when released, rattles over bumps, and feels like it's about to fall apart altogether. After taking it in a few weeks ago (and being charged for the inspection), the car was given a clean bill of health, but the problems obviously continued. Finally, I took the car to another service facility for a 2nd opinion. As I suspected, rotors are warped, emergency brake was improperly installed, causing all the rattling issues, with repairs totaling over $600. I have left a message at Herb Chambers (b/c the head of service was conveniently "in a meeting") to discuss the issue of their feedback, but have yet to hear back from them. More

I left an expensive pair of sunglasses in my car while waiting for 2 brake lights to be replaced under warranty. When the car was retuned, the glasses were gone. At first, the service rep. said they mus waiting for 2 brake lights to be replaced under warranty. When the car was retuned, the glasses were gone. At first, the service rep. said they must have fallen, but after I left and phoned back to say I was filing an insurance loss, she said that in the past change had been stolen from cars being serviced and while the employee responsible for those thefts had been fired, sunglasses had been taken from vehicles previously although "not recently." I do not hold the dealership responsible, per se, for the theft, but I do think consumers should know of this incident. More

This dealership advertises in the Sunday papers that they are different from other dealers and have a zero tolerance for shady behavior. The reality is the exact opposite. I have never felt more cheated are different from other dealers and have a zero tolerance for shady behavior. The reality is the exact opposite. I have never felt more cheated by a car dealership... they shake hands with you on a deal and then call the next day to say that a handshake means nothing and theyve changed their mind. After negotiating a purchase price and agreeing to do the lease at cost, they then quote a money factor that is well above the rate charged by every other dealer in the country (at first they deny it and then eventually give you the lower rate). They shorten leases by one month and demand the second payment within 5 days of the sale. They falsify the odometer statement by claiming the mileage is 15 but give it at delivery with 60+ miles on the clock. They promise the car will be ready the same day the paperwork is signed and then tell you the RMV guy went home and they cant do a thing... they stall delivery for days (bought a car Friday, finally got it Tuesday). They call you back the day after signing a lease and ask for another $500 to satisfy "Mercedez Benz Finance" The sales force generally has no prior sales experience and while they try and make you feel like their friend they are also incompetent due to lack of training (e.g., not knowing there are recalls on car, telling you one day that an option cant be residualized then telling you the next it can) The only positive is they have plenty of stock. More