Mercedes-Benz of Boston

I was impressed with Georgina from start to finish as she guided me through the process of leasing for the first time. She is knowledgeable, thoughtful, thorough and professional. Though this was not my fir guided me through the process of leasing for the first time. She is knowledgeable, thoughtful, thorough and professional. Though this was not my first Mercedes purchase, one always dreads the sales experience..... however, Georgina helped me sail through with warm, friendly efficiency. She didn't mind my questions, took my concerns seriously and followed up on every detail - I am very happy with my car and my experience and will definitely recommend Georgina to my friends! More

To All Concerned, It was a long hot day and I had To All Concerned, It was a long hot day and I had already visited several dealerships in the Herb Chambers group in the pursuit of choosing a new c To All Concerned, It was a long hot day and I had already visited several dealerships in the Herb Chambers group in the pursuit of choosing a new car for my use. Upon entering the showroom Mr. Castro greeted me immediately, he was professional and engaging. After looking to my comfort, he conducted a discussion in which he sincerely listened to what I wanted for a driving experience. He was very knowledgeable about the Mercedes Benz model lineup, and in the course of explaining the virtues and benefits of the brand, he expertly matched my needs with the Mercedes Benz product that was right for me. After a test drive and further introduction to the model that I eventually choose, Mr. Castro then guided me through the plethora of options and services that were available. As I had quickly come to expect, his selection of said options and services were spot on. Overall, I felt that I was being advised by a trusted source, and my decisions to purchase the add-ons were perceived as appropriate choices. Several days later this perception remains and I expect that given time it will not alter. This is an example of only one of the facets that translates Mr. Castro's sales conduct into tangible customer satisfaction. With the choices made, the transaction was not finished until the deal is closed, and Mr. Castro is a closer. No pressure, no hurry, just an efficient, expedient and professional finalization to a process that Mr. Castro and Mr. A.J. Abutayyoun (the Business Manager) ensured was as non-convoluted and considerate as possible. The delivery of the vehicle was a first-class experience (the details of which I will leave to you the reader for your experiential enjoyment when the time comes) and the instruction in its many cutting edge features was totally comprehensive. I am also pleased to say that Mr. Castro has continued to demonstrate this same consideration after the sale, and I feel that I can continue to depend on his accessibility and brand expertise/support while I enjoy driving this fine vehicle. Paolo Castro is an outstanding resource, who fully compliments the world-class vehicles that are offered by the Herb Chambers Mercedes Benz of Boston. My purchasing experience could not have been any better. Thanks to Mr. Castro I expect to be a satisfied customer and plan on doing repeat business with Herb Chambers Mercedes-Benz of Boston in the future. Sincerely yours, J. H. Fabio More

I had a very pleasant experience with the sales dealer Paolo on my last visit to the dealership. He was very helpful and considerate in heloping me make my final decision. Paolo on my last visit to the dealership. He was very helpful and considerate in heloping me make my final decision. More

We had driven an SL550 in Switzerland this spring and fell in love with it, especially the massaging, dynamic seats, and superbly comfortable ride. So we went to Herb Chambers, the closet Mercedes dealer fell in love with it, especially the massaging, dynamic seats, and superbly comfortable ride. So we went to Herb Chambers, the closet Mercedes dealership (we live in Boston, Back Bay) and Jeff Tucker showed us cars. We drove several S class cars before we found the S550 which was (is) an extraordinary car that we purchased. Jeff was a pleasure - easy-going, relaxed, endlessly patient and accommodating. Also extremely knowledgeable and generous with his time. Unlike any car sales person I've ever met before. More like a friend who knew about cars and shared his knowledge and experience in a very enjoyable way. The entire process went smoothly, easily, and we were treated like guests in a 5 star hotel. The dealership staff are terrific, from the business end to the service people. Formerly Lexus aficionados, we have moved to the Mercedes camp and are completely thrilled with our car. No doubt we'll go back to Jeff when we're ready for our next car. More

I recently had the great good fortune to buy a CPO E350 from Gina Julian of Mercedes-Benz of Boston. Why am I writing here about it? Because I am like everyone else... and when you find something good... s from Gina Julian of Mercedes-Benz of Boston. Why am I writing here about it? Because I am like everyone else... and when you find something good... something really good... you want to share it with others. Gina is a consummate professional. She is the salesperson that all of us wish we could find... but we are rarely so lucky. Customer oriented, pleasant, personable, knowledgeable, efficient and informed. In addition to making my purchase process a pleasurable one, Gina hosted me on a tour of the MB of Boston facility. Yes, it’s true that the location area of the dealership can be a bit busy, but when on the property the Sales, Service and Customer areas are first-class. Very impressive. There’s more good news. Gina’s colleagues are impressive too.... and MB of Boston is part of the Herb Chambers stable of 50 dealerships in the greater Boston area. So clearly, if you are in the market for a Mercedes-Benz, do yourself a favor and contact Gina Julian at MB of Boston . But if you have your eye on another brand, you can contact Gina for those too. You can be confident that Gina will make your car buying experience a positive one. More

I came in to see an Escalade that was advertised online, as I arrived Gina Julian was outside waiting for me with the Escalade perfectly polished to show it to me. I was pressed for time, she showed me the as I arrived Gina Julian was outside waiting for me with the Escalade perfectly polished to show it to me. I was pressed for time, she showed me the options and features the vehicle had. Patiently answering all my questions. I decided to go forward and purchase the car for my livery business. When I came back to show my wife Gina had the car out front and ready for a quick look. She is professional and attentive. Not the typical car salesperson. Gina was prompt to answer my phone calls and text messages. Long after my purchase she still checks in. She is a big step above the rest. I would not think of going anywhere else. And I would recommend her to my family and friends! Gina Julian is a car sales rockstar! More

I got my new car less then 24 hours ago, and I have already shared my amazing experience with all my Co-workers, all because of Gina, I cannot praise Gina enough, she made my car buying experience abso already shared my amazing experience with all my Co-workers, all because of Gina, I cannot praise Gina enough, she made my car buying experience absolute PLEASURE, unlike other sales agents, she listened to what I wanted and without wasting my time she got me THE CAR! she remained upbeat and positive during the entire transaction, she is absolutely Fantastic and the Best, I would recommend her over and over. More

Ms. Stavropoulos provided the most professional service and attention I have ever received in purchasing a car. I walked away feeling extremely satisfied that I had gotten the necessary information, great and attention I have ever received in purchasing a car. I walked away feeling extremely satisfied that I had gotten the necessary information, great price and perfect car for me. i would highly recommend her for anyone wanting to purchase a Mercedes Benz without the normal pressure one receives from others. Very informative, quick to retrieve information if she doesn't have it, just a complete and thorough positive experience. More