Mercedes-Benz of Boston

I recently leased a brand new E class from this dealership and couldn't be happier with my experience. Thomas Parker helped me throughout the whole process and clearly understood what I was looking dealership and couldn't be happier with my experience. Thomas Parker helped me throughout the whole process and clearly understood what I was looking for. As a first time buyer/leaser from a dealership I was nervous about the process. Honestly though, I had a good time leasing this vehicle and it was all thanks to Thomas. He is so knowledgeable about Mercedes and really just wants to put you in a car that works for you. When it came to the final terms he laid everything out in a clear and concise way and I had no trouble understanding. Thomas was very responsive to questions I had over email and kept me well in the loop as my vehicle was being shipped to the dealership. I couldn't have been more excited when he handed me the keys and we went to pull the cover off the car. Thomas even went above and beyond (in many cases) and Fedex'ed me my NY Jets license place bracket off my older trade in - it was even nice and clean! I would definitely get another car from Thomas! More

We are a military family and have to move around quite often .We have been working with Thomas Parker and MB of Boston for over 8 years and have purchased 3 vehicles because of his great service!. Mr. Par often .We have been working with Thomas Parker and MB of Boston for over 8 years and have purchased 3 vehicles because of his great service!. Mr. Parker has always gone above and beyond to ensure that we are able to find a vehicle that meets our needs. He has made the process very easy for us by even having our vehicles picked up and delivered to our most convenient destinations. We plan on purchasing our future vehicles through him as well. We would recommend Mr. Parker to anyone that is looking for A+ customer service. More

We used Chip McCarty for the purchase of our new ML350 based on a referral from a former MB service representative. Chip was very friendly and knowledgable. We informed Chip that this was our first time p based on a referral from a former MB service representative. Chip was very friendly and knowledgable. We informed Chip that this was our first time purchasing a brand new vehicle. We have owned many MB vehicles in the past but purchased them outright as used vehicles. After dealing with out of pocket expenses for used vehicle repairs we wanted the piece of mind that purchasing a new vehicle supplied. That said, we felt that leasing would be the best option since we tend to replace our vehicles every few years. We also wanted something safe since we have a baby on the way. Our initial visit was great. We told Chip that we wanted a new ML350 and had an ML to trade in. Chip had a technician appraise the vehicle while we went for a test drive. During the test drive Chip went over many of the vehicle's features. After owning the vehicle for a month now, I do feel that he could've informed me of many other features that I was able to figure out on my own rather than just sell me on the package add ons. I also feel that he could have asked me more questions about what extras we wanted. He only showed us one print out of an ML in inventory. I feel that it should be standard to present at least 3 vehicles with different options and pricing to see which fits a buyer's needs better. After we returned from the test drive Chip had me fill out the application for the financing approval. When he returned with my approval we discussed the price and he said that he would try to get it lowered since I am a veteran. He also gave me an amount for the trade in, which for a 10 year old car seemed somewhat reasonable. So far so good. We were very easy customers, no haggling or negotiating or asking for more than 10K a year on mileage and we even purchased some of the extras such as pre-paid maintenance etc. We also decided to have the illuminated star installed for an extra $1000 which would push back our pick up day. The day finally arrived for us to pick up our new ML. My pregnant wife and I were smiling from ear to ear because this was our first new car purchase. Then the unthinkable happens. The Poly-V belt on our trade in became detached and we had to have it towed to the dealership. While waiting for the tow truck I called Chip to inform him of the situation. He didn't sound too thrilled but I didn't blame him. Here we are, about to finalize the transaction and this happens. When my wife and I arrive to the dealership, Chip has the technicians take a look at the problem with the trade in. Being that it was just the belt, I was hoping that the dealership would take on the cost of it's replacement and call it a done deal. Instead, they wanted us to pay for it. They estimated the cost around $1200 and this was not something that we were prepared for. If we hadn't waited for the illuminated star installation, this whole situation might have been avoided. I tried working with Chip to have the dealership take care of the repair but we weren't getting anywhere with him so he called over the sales manager, Umer Iqbal. In the beginning Umer was very condescending towards us. When my wife said that we would walk away from the deal, Umer told her, "You'll literally be walking home because your car doesn't run". As a professional in customer service, comments like these need to be filtered and left unsaid. He later changed his tone when he actually took into consideration that this was a very unfortunate issue. Since we hadn't negotiated anything on this purchase I told him that I'd only be willing to pay $500 toward the $1200. We went back and forth for about 20 minutes. You would think that with the revenue that Herb Chambers pulls in every year that they could eat the entire cost of this really unfortunate event in order to keep a client's fist time purchasing experience an enjoyable one. That wasn't the case though and eventually they agreed to our $500 payment. This was our first time purchasing a brand new vehicle and the whole experience was tarnished because of this. To make matters even worse, Umer contacted me a few days later to let us know that the repair would only be between $600 & $700 which they totally could have absorbed since that was their portion of the $1200. Instead he offered a partial refund of our $500. We felt that in order to make it a 5 star customer experience that they should've just paid for the repair on the trade-in. We own two businesses in Boston and our whole business model is based on customer satisfaction and client referrals. All of our ratings are 5 Star and we strive to be the best. We understand that customer service can make or break a business and we do everything in our power to make sure that our clients are satisfied 100%. Needless to say the memory of our first new car buying experience with HC of Somerville will forever be tarnished. We could have referred all of our clients and network because of how great the experience was, but unfortunately that won't be the case. We are extremely loyal customers and very happy with our new ML350 but when our lease is up we will bring the car to a different dealership and work with a different salesman. More