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Mercedes-Benz of Boston

Somerville, MA

4.9
2,307 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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259 McGrath Hwy

Somerville, MA

02143

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Showing 2,307 reviews

July 12, 2014

Mercedes E550 I purchased an E550 from Alex Fine and it was the best sales experience I have ever had. This is saying a lot since I have purchased many cars from Fo More

by rcowan1122
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Fine
Jul 14, 2014 -

Mercedes-Benz of Boston responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear that Alex was able to provide you with such a pleasant experience. Alex and the rest of the team are truly assets to our dealership and it is encouraging to hear your great feedback. Feel free to call or stop by if there is anything else we can do for you. Sincerely, Jeff Davis General Manager

July 11, 2014

Repeat Excellent Experience 2nd time here, both with Chip. New for wife couple years ago, used for me this time. Chip straight talker and easy to deal with. Recommend him to all More

by Plarkham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chip McCarty, Chip McCarty
Jul 11, 2014 -

Mercedes-Benz of Boston responded

Thank you for your wonderful feedback. We truly appreciate your continued business and look forward to the opportunity to service your family's automotive needs for many more years to come! Best, Jeff Davis General Managaer

July 07, 2014

Great service and wonderful experience I bought my CLA 250 edition 1 with great help from alex fine. He is excellent, friendly and caring. I live in Wellesley and it is really inconvenient More

by shi.zhan.393
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Fine
Jul 07, 2014 -

Mercedes-Benz of Boston responded

I sincerely appreciate you posting such great comments about your experience with Alex. I’m so happy to hear that he was able to assist you with CLA250. Everyone here at the Mercedes-Benz of Boston strives to provide our guests with the best customer experience, and it is always a delight to read that one of our team members is exceeding our guests' expectations. Thank you for your recommendation and we look forward to serving all of your automotive needs for many more years to come. Sincerely, Jeff Davis General Manager Mercedes-Benz of Boston

July 06, 2014

Wonderful experience Very pleasant experience and cannot recommend Rob highly enough. He was very helpful, patient and informative. He made knowledgeable recommendations b More

by CPA32014
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jul 07, 2014 -

Mercedes-Benz of Boston responded

Thank you for sharing your experience with Rob here at Mercedes-Benz of Boston. We truly appreciate your glowing recommendation here on DealerRater. Please let any of our team members know anytime that we may be of further service to you! Sincerely, Jeff Davis General Manager Mercedes-Benz of Boston

July 02, 2014

Terrible purchasing experience Sales person promised certain things and then retracted the promises when it came to sign on the bottom line. Multiple calls and e mails to finance d More

by catnbear
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jerry in sales, Chadi the manager, AJ in finance, Keith Robinson
July 01, 2014

Review Yutong Bo is a very responsible and passionate dealer and she made every steps and details of the dealing process perfect. She is willing to help me i More

by Fengzhang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 02, 2014 -

Mercedes-Benz of Boston responded

Thank you for the glowing review! We strive to make the car buying experience as enjoyable as possible for all of our guests. Our team is dedicated to your 100% satisfaction. On behalf of Bo and everyone here at Mercedes-Benz of Boston, we greatly appreciate your fantastic recommendation and look forward to serving all of your automotive needs for many more years to come! Sincerely, Jeff Davis General Manager Mercedes-Benz of Boston

June 30, 2014

Above the call of duty! I thought it was really cool that even though my father and I could not purchase a car directly through Dennis Saint Aubin at Mercedes he helped us at More

by TonyHyppolite
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Saint Aubin, Dennis Saint Aubin
Jun 30, 2014 -

Mercedes-Benz of Boston responded

Thank you, Tony, for taking the time to share your experience with Dennis. I’m thrilled to hear how happy you are. We value our guests’ feedback and I know Dennis will appreciate your encouraging words. On behalf of our entire team here in Somerville, we thank you for your recommendation and look forward to the opportunity to serve your automotive needs in the future! Sincerely, Jeff Davis General Manager Mercedes-Benz of Boston

June 30, 2014

My CLA 250 I just bought my first Mercedes Benz, and I highly recommend this dealer. It was a great pleasure to work with Thanh and his manager, Chad. I was give More

by phaigh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad in Sales, Thanh Nguyen
Jun 30, 2014 -

Mercedes-Benz of Boston responded

Thank you for choosing Mercedes-Benz of Boston to purchase your first Mercedes-Benz! It's wonderful to hear from such a satisfied customer. We’re fortunate to have a fantastic team who continuously excel in providing our guests with top-notch customer service. We appreciate your great recommendation and look forward to serving all of your automotive needs for many more years to come! Sincerely, Jeff Davis General Manager Mercedes-Benz of Boston

June 27, 2014

Best New Car experience of my Life I would highly recommend this Dealership to anyone interested in a Mercedes Benz. I felt truly fortunate to have Danubia Constantinou as my Sales Cons More

by ChrisMinichello
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danubia Constantinou
Jun 30, 2014 -

Mercedes-Benz of Boston responded

Thank you, Chris, so much for this kind review! Our team works very hard to ensure our guests are completely satisfied with their new car buying experience. I’m so pleased to hear Danubia was able to assist you with your purchase. If you have any questions, please don't hesitate to reach out to us. Thank you again and we look forward to serving your automotive needs for many more years to come! Kind Regards, Jeff Davis General Manager Mercedes-Benz of Boston

June 20, 2014

Excellent as always I have been a long-time customer of Chambers Mercedes in Boston and keep returning because I love MB products and Rob Tinkham is an excellent and trus More

by Anonymous2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jun 23, 2014 -

Mercedes-Benz of Boston responded

Thank you! At Mercedes-Benz of Boston, we believe that exceptional customer service is key and it is great to know that this belief held true through your experience with Rob. We appreciate your business and look forward to serving your automotive needs for many more years to come! Best, Jeff Davis General Manager Mercedes-Benz of Boston

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