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Mercedes-Benz of Boston
Somerville, MA
2,306 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,306 reviews
October 28, 2014
Tarnished Three Pointed Star Experience When I purchased a Certified Pre Owned C 300 Mercedes through Thanh Nguyen, I was told it was a "one owner" vehicle. I test drove the car and found it When I purchased a Certified Pre Owned C 300 Mercedes through Thanh Nguyen, I was told it was a "one owner" vehicle. I test drove the car and found it was very clean but felt a vibration in the suspension or wheels. Thanh said they would take care of that issue before I took delivery. I purchased the car and traded my current vehicle in. After two weeks of ownership, the vibration I felt initially was worse. I brought the car in for service and when I picked the car up the next day, found out the car was a courtesy vehicle used when customers had their cars in for repair. This was never disclosed during the purchase and only brought to my attention after I asked. Additionally, the service manager claimed all four wheels had been bent and they replaced three of them with used wheels and repaired the fourth one. Upon inspection, the wheels they provided were scratched, scuffed and dirty. I complained to the service manager and representative. They said they would fix the issue and deliver the car the next day. When the car arrived at my home, the wheels looked much better but the vibration was still there. I did not feel safe in the car. I received an on line survey from Mercedes Benz and provided honest feedback on my experience and then received a phone call at 5.15 in the evening from Thanh complaining about my survey and asking why I did not give him higher scores. In the end, I brought the C300 back to the dealership and bought my old vehicle back. Chris Franzoso, the used care manager was trying his best to make things right. However; I lost all trust and faith in the dealership after I had been misled as to the history of the vehicle and the service department's inability to fix the vibration after several attempts. Mr. Chambers; I have purchased and leased four previous Mercedes' from other dealers and the experience I had at yours was by far the worst. I have never experienced such incompetent and unprofessional sales people in my 30 + years of dealership relations. More
by gaklbet
October 25, 2014
MB Boston, Herb Chambers and Alex Fine are the best Starting with the incredible dealership Mr. Chambers built, the quality product, and the knowledgeable and caring people he employs. Herb Chambers MB Starting with the incredible dealership Mr. Chambers built, the quality product, and the knowledgeable and caring people he employs. Herb Chambers MB Boston is the best car buying experience I have had in my life. There was no pressure, I was made to feel very important, and every employee in the dealership was that way. I am someone well prepared coming into a dealership and usually know cars better than the sales people. Alex Fine knew more. The price was right at the start of the negotiation and ended there. The sales manager recommended an option I forgot, not to make more money, but because he knew I would want it after getting the car and he was right. This is a Five Star business when there are so few. More
by DrVatBSM
Employees Worked With
Alex Fine
October 25, 2014
...They made it possible...!! Thanks to Mercedes-Benz of Boston i am now driving the car of my dreams. Their knowledge and expertise helped my shopping experience run smoothly and Thanks to Mercedes-Benz of Boston i am now driving the car of my dreams. Their knowledge and expertise helped my shopping experience run smoothly and quite fun. This wouldn't be possible without the help of Maged Armanious and sales manager Chadi Chakar. These guys are incredible. Thanks for making it possible..!! Thank you Mercedes-Benz of Boston. Erika More
by akirepr
Employees Worked With
Chadi Chakar
October 25, 2014
Excellent superior customer service Georgina was great. She took a lot of time to explain all the details to me so i could be sure i know what i was getting into and what car best fit my Georgina was great. She took a lot of time to explain all the details to me so i could be sure i know what i was getting into and what car best fit my needs.. She helped to answer all of my many questions. After her excellent customer service, she referred me to the sudbury BMW dealership and i was driving off in my new BMW 5 series. More
by farzadghorbani
Employees Worked With
Georgina Stavropoulos
October 11, 2014
3rd Purchase from MB of Boston I just purchased my 3rd Mercedes Benz from Chip McCarty of Mercedes of Boston, and while the 3 purchases happened over approximately 15 years with oth I just purchased my 3rd Mercedes Benz from Chip McCarty of Mercedes of Boston, and while the 3 purchases happened over approximately 15 years with other brands (Lexus, Audi) purchased in between, I continue to deal with the dealership and, especially, with Chip for the service, attention, courtesy and level of comfort I have received each time that I wanted to purchase another Mercedes Benz. When I started looking for a MB this time, I considered various new models, including a C63, GLA 45 AMG and an E350. Chip was fully knowledgeable in all 3 of these very different vehicles and because of where I live, the E350 made the most sense in the end. Before reaching that decision, though, Chip patiently took me out on a test ride of each, spending as much time as I required and answering any questions that followed. Because of my comfort level with Chip and my past purchasing and service experiences with MB of Boston, it was an easy decision to make the purchase. I turn over cars fairly often and suspect that Chip McCarty, MB of Boston and I will cross paths again. More
by sartick
Employees Worked With
Chip McCarty
October 06, 2014
A "Golden Rule" Sales and Leasing Representative A few years ago, my wife and I drove a Range Rover and an Audi A8. Thanks to Keith Robinson, and the other wonderful folks at Mercedes-Benz of Boston A few years ago, my wife and I drove a Range Rover and an Audi A8. Thanks to Keith Robinson, and the other wonderful folks at Mercedes-Benz of Boston, we are now the proud and happy owners of two Mercedes (a GL550 and a CLS63). Until we were introduced to the Herb Chambers Mercedes-Benz dealerships, my wife and I were car lovers who hated buying cars. As a result of the consistently positive experience we have had with Keith (and the fact that Mercedes builds great vehicles), my wife and I expect to remain dual MB owners, and look forward to a continued affiliation with Mercedes-Benz of Boston. We suggest as strongly as possible that anyone who wants to work with a gentleman who lives by the "Golden Rule" and end up with a fine new or pre-owned automobile make an appointment with Keith Robinson at Mercedes-Benz of Boston. We also are big fans of the attentive and expert people in the Mercedes-Benz of Boston service department. Whether buying a car through Keith, or having that car serviced, a visit to Mercedes-Benz of Boston is a predictably pleasant experience. More
by jkherbert3
Employees Worked With
Keith Robinson
October 04, 2014
Great place to buy a Benz I am thoroughly pleased with this dealership. They took care of me in every phase of the process. I knew what I wanted and when they showed me my bea I am thoroughly pleased with this dealership. They took care of me in every phase of the process. I knew what I wanted and when they showed me my beautiful Benz I was offered a deal I just couldn't refuse. See Chadi and Paolo in Sales and you won't be sorry! More
by jacques.p.daniel
October 03, 2014
Keith knows what his customer wants Keith was fantastic!!! Without Keith, I probably would've switched to a beamer for a change. Keith knew what I wanted and crafted the options around M Keith was fantastic!!! Without Keith, I probably would've switched to a beamer for a change. Keith knew what I wanted and crafted the options around MY NEEDS instead of trying to fit me into what sales wanted, a typical approach in the dealership environment. I've dealt with Keith twice in the last five years, and he's always provided a deal that I had to pause to consider, eventually turning it into a deal that I could not refuse. Personally, NO ONE else I dealt with came close to Keith. Highly trust him, highly recommend him, and highly satisfied. More
by bobfromboston
Employees Worked With
Keith Robinson
October 02, 2014
Fantastic buying experience people love to shop but hate to be sold. that's pretty much the ethos at herb chambers. they make shopping incredibly comfortable and easy. thanh n people love to shop but hate to be sold. that's pretty much the ethos at herb chambers. they make shopping incredibly comfortable and easy. thanh nguyen was my sales rep and he did a great job of showing me the ropes of the car i was looking at. i don't know if he genuinely still gets excited about selling cars, as he seems like an old pro, but he sure seemed like it throughout the process. he was very knowledgeable and had a very normal posture throughout. no weird salesy stuff. just a "hey let me show you around." the people at herb chambers mercedes run an incredibly professional shop. everything is spotless and strangely hushed. almost like a museum. you feel rich when you walk in there. they showed a lot of flexibility as well as i had a couple red tape knick knacks that they helped me overcome. i was 110% satisfied. i absolutely trust them from purchase to maintenance to customer service. thanh was fantastic. i would absolutely use him again and recommend him. More
by jammasterlee
Employees Worked With
Thanh Nguyen
October 02, 2014
Excellent and Always caring service by Thanh Nguyen! We were looking for a small size SUV with a handle that takes a very small power to maneuver. Thanh knew exactly what car we needed, what options We were looking for a small size SUV with a handle that takes a very small power to maneuver. Thanh knew exactly what car we needed, what options we needed on that car. He recommended and picked all the right options for us in the best cost saving way. Next time we buy a car like the one what we bought today, we are coming back here for Thanh. Thanh will do his best to make it happen for you for the price you want! More
by choisam20
Employees Worked With
Thanh Nguyen
