Mercedes-Benz of Boston

Terrific Maged made what can be a trying experience easy. When my husband asked him to "do a little something" as this was a bday present for me, Maged prepare Maged made what can be a trying experience easy. When my husband asked him to "do a little something" as this was a bday present for me, Maged prepared the car w/ a huge red bow. That exceeded my husband's expectations and it brought tears to my eyes. Can't say enough about our experience. It was a pleasure. Thank you! More

A pleasure to work with Paolo and the entire team at Mercedes Boston were GREAT! Everyone was helpful and available without being pushy. And what can we say - the S63 is on Paolo and the entire team at Mercedes Boston were GREAT! Everyone was helpful and available without being pushy. And what can we say - the S63 is one AMAZING CAR!!! More

excellent service and great people Yliaz, salesperson,did great job, he is very friendly and patient, very professional and caring. We are so happy with our GLA250,Herb Chambers of Some Yliaz, salesperson,did great job, he is very friendly and patient, very professional and caring. We are so happy with our GLA250,Herb Chambers of Somerville really deserve top rating. After a few so-so adventures at some other MB dealers we finally went to Sometville location and, let me tell you.. We don't wanna go anywhere else! This is The Place to buy/lease Mercedes Benz. Somerville location is Mercedes Benz among dealerships:) More

Thank you! It has been a great pleasure working with Keith! He is attentive, kind, knowledgeable and extremely helpful! I am enjoying my new car and he really wo It has been a great pleasure working with Keith! He is attentive, kind, knowledgeable and extremely helpful! I am enjoying my new car and he really works very hard for his clients! Thank you, Keith! More

Great Experience !! Had a great experience with my purchase !! Jasper did not made me feel like he was just trying to sell me a car, but to find the most suitable for me Had a great experience with my purchase !! Jasper did not made me feel like he was just trying to sell me a car, but to find the most suitable for me in every way. And this is right were customer service and professionalism meets at its finest ! Great service ! Thank you !! More

He cares about his customers Mr. Robinson was very tentative to my needs. My experiences with Mr.Robinson have been great and a pleasure, this is my second lease withMr. Robinson Mr. Robinson was very tentative to my needs. My experiences with Mr.Robinson have been great and a pleasure, this is my second lease withMr. Robinson's He's the best. More

Great communication and service Recently found very little scar on rear bumper. I contacted Alex, sales person I deal with. Alex was super supportive as well as Matt Cena, service c Recently found very little scar on rear bumper. I contacted Alex, sales person I deal with. Alex was super supportive as well as Matt Cena, service consultant. Had very good communication from beginning to job done via email and phone. They are very professional and caring. Appreciated helping to repair bumper and installing carbon diffuser. I love my car more than before! Thank you!!! More

Knowledge of the product His detailed knowledge of all of the aspects of the car are unbelievable. Going through all the settings, etc. Although I have that button to ask ab His detailed knowledge of all of the aspects of the car are unbelievable. Going through all the settings, etc. Although I have that button to ask about the car features, I think I'm gonna keep Rob's cell phone on speed dial instead! More

Best Sales Rep I have ever dealt with !!! The dealership was very prompt with all the transactions, the sales rep I dealt with was the greatest rep I have ever worked with, no hassle, up front The dealership was very prompt with all the transactions, the sales rep I dealt with was the greatest rep I have ever worked with, no hassle, up front, down to earth, very personable, I would defintely shop here again and look forward to working with them again. More

Most ENTHUSIASTIC Sales Rep I contacted Mercedes Benz of Boston via e-mail through their website. I was contacted by Dana Garcia the Internet Sales Manager, who analyzed all of m I contacted Mercedes Benz of Boston via e-mail through their website. I was contacted by Dana Garcia the Internet Sales Manager, who analyzed all of my needs. This was the first time in ten years I was looking into leasing a new car and was unclear which vehicle I was going to choose. Upon analyzing all of my needs Dana and several phone conversations with Dana it was clear Mercedes was the way to go. Due to Dana's patience, product knowledge and overall customer service I decided to go to the dealership and test drive the car we had discussed. Paolo Castro was my Sales Rep at Mercedes of Boston and I could not have asked for a better person to assist me. As with Dana, Paolo also had intensive product knowledge and was able to answer all questions I had and brought things to my attention that I had not inquired about. I went in for a test drive with Paolo who made me feel very comfortable when driving the car. He knew this was the first time I was ever considering a vehicle of this stature and went through everything the car had to offer. I had very limited time to sit down with Paolo after the initial test drive. Unlike other sales reps that I was dealing with at the time, Paolo was very respectful, patient and did not continue to hassle me with extra phone calls or e-mails. He allowed me to do everything on my own time, but was always there each step of the way when I needed him. When it was time for me to sign the documents to secure the transaction, I called Paolo and informed him I was on my way to sign the documents, however; I needed the transaction to be conducted as quickly as possible as I was running late to a client meeting. Upon my arrival, Paolo and the Business Manager (Jeff Tucker) had everything ready for me and got me out so I was on time for my meetings. The actual delivery of the vehicle was a fun and entertaining experience as Paolo made me laugh a lot while he went through all of the features in the vehicle. His enthusiasm for thoroughly explaining explaining the features of the vehicle only made me more excited about the car. At that point, I was confident in my decision for leasing the car not only because of the car, but the service I was provided as well. Later that day, I received an e-mail from Paolo asking how the car was, I was happy he e-mailed me because I did have a question, but did not want to bother him. Since then, any questions I have I send to Paolo via e-mail/text/phone call and he responds quickly and is always very helpful. In conclusion, I highly recommend Mercedes Benz of Boston the service and overall experience exceeded my expectations. More