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Mercedes-Benz of Boston

Somerville, MA

4.9
2,306 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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259 McGrath Hwy

Somerville, MA

02143

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Showing 2,306 reviews

September 18, 2018

Excellent Professionalism at Every Level. TO: Chip McCarty Mercedes Benz - Boston I want you to know that Louise and I are very appreciative of your gentlemanly style and executive skills More

by SQuire and Louise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Robinson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chip McCarty
September 13, 2018

Best car buying experience we've ever had We loved this dealership. Stephen Leung was our sales person and we couldn't be more happy with him. Everyone else was friendly and helpful too. This More

by Debbie M.
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Leung
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 11, 2018

Disgusting Dana was very upprofessional and was unwilling to help at all, this place including her is like being in high school drama, you may speak to your frie More

by Janet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dana LoNano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2018 -

Mercedes-Benz of Boston responded

I apologize that you are unhappy with the way you were treated by my team. We work very hard to provide our customers with excellent customer service and I am sorry we failed to do so with you. I would love to speak with you more on this matter if you would like to email me -Jdavis@herbchambers.com. Thank you, and I look forward to hearing from you- Jeff Davis, General Manager

September 08, 2018

30 day warranty I just want to take the time to thank salesman Keith R. I had an issue with my car and he worked with your mechanics to fix it. I appreciate his patie More

by THAMESFAMILY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure who helped in service 3 guys , Keith Robinson
August 18, 2018

The customer comes first After looking for a new vehicle (pickup) for months, we decided to visit MB of Boston. Armando greeted us and answered questions about an AMG GLE43 t More

by Frank&PatA
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Whitelaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Kotsiras, Armando Agramonte, Ashmael Brun
August 12, 2018

Wow, best car buying experience! I recently relocated to the MA area from CA and just purchased a new Mercedes-Benz C300 from this dealership. It was an absolutely wonderful experienc More

by EddieK77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jasper Abreu, Fred Abban
August 09, 2018

Ahhh....Rob Tinkham is the best. Cant say enough about our HC experience once again...this was our 6th in a row vehicle acquisition from the HC companies and we have always dealt with More

by SWG9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Tinkham
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 07, 2018

Armando Agramonte is EXCELLENT! Our sales & leasing consultant, Armando Agramonte, was a pleasure to work with and provided my husband and I with terrific, best in class service. More

by KathleenKeenan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armando Agramonte, Armando Agramonte
July 26, 2018

Outstanding Service! Carlos was knowledgable, efficient and provided exceptional customer service. This is my 3rd Mercedes from this dealership and this experience was by More

by Benz69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashmael Brun, Carlos Romero
July 22, 2018

Outstanding dealership Wonderful experience at Mercedes - Benz of Boston. The staff especially David, Chris, and Fred were exceptional. They took the time to answer my que More

by ksmitty25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Abban, David Nhan
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