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Mercedes-Benz of Boston
Somerville, MA
2,235 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,235 reviews
October 15, 2024
Despite the bad representation that I have heard throughout the years about Mercedes this has been what I have been looking forward to. Schneider in service and the wonderful workers that accompany throughout the years about Mercedes this has been what I have been looking forward to. Schneider in service and the wonderful workers that accompany his team have educated and filled me in on things that may easily get overlooked. It would be nice to lie and say I have enough money to keep up with the car but I am not where I need to be. All that aside, through my service reps breakdown of the areas of concerns and longevity has been invaluable. Information about what is going on is spot on the money and actually worked out well for me. Hats off to them for the effort he and they have put into accommodating quality service to their customers. I look forward to coming back again. More
by SlowJam
Employees Worked With
Other Employees :
Pierre from the loan office, and the whole lot of valet attendants (especially Rohan or Johan I believe is how you spell it)
October 15, 2024
Very good interaction with Steven, always ready to help. He is very professional answering to any question. I am very happy with everything he has done for me. Congratulation having a such employee. He is very professional answering to any question. I am very happy with everything he has done for me. Congratulation having a such employee. More
by Georgelazea
October 14, 2024
I had a great experience with the service department as usual. Albert and hit team provided me with excellent service and communication during my appointment for my GLE 350. I would recommend this dealersh usual. Albert and hit team provided me with excellent service and communication during my appointment for my GLE 350. I would recommend this dealership and especially the service department to my friends and family! More
by Ari
Employees Worked With
October 13, 2024
I brought my car in for service and was very pleased with the whole experience. They got everything done and in a short period of time. the whole experience. They got everything done and in a short period of time. More
by Mercedes Me
Employees Worked With
October 11, 2024
Ronald helped me find exactly what I needed. I’m very picky, but he made the process so easy for me. I’m very picky, but he made the process so easy for me. More
by Feriel.ouansa16
Employees Worked With
October 10, 2024
Michael in the service department always provides excellent service. Always pleasant dealing with the folks at this dealership. excellent service. Always pleasant dealing with the folks at this dealership. More
by afernandescv91
Employees Worked With
October 09, 2024
I had a great experience with Albert Berisha, the service manager at the Mercedes dealership in Boston. Albert was highly knowledgeable and attentive, taking the time to explain the services needed f service manager at the Mercedes dealership in Boston. Albert was highly knowledgeable and attentive, taking the time to explain the services needed for my vehicle in a clear and concise manner. His professionalism and genuine care for customers stood out, making the service process smooth and hassle-free. I appreciate his commitment to quality and customer satisfaction. Highly recommend working with him for any service needs! More
by nalbantoval
Employees Worked With
October 09, 2024
Best customer care purchasing experience I aver had in my life! Carlos Romero recommended 100% life! Carlos Romero recommended 100% More
by Alexander
Employees Worked With
October 08, 2024
The service department is always attentive and responsive which makes for a great experience. They are honest about the status of your vehicle and will not sell you on a service if its not needed which i rea which makes for a great experience. They are honest about the status of your vehicle and will not sell you on a service if its not needed which i really appreciate. Shneider is the best in the servicing department and because of his service i will not bring my cars to another benz dealership to be serviced. More
by titov617
October 05, 2024
I had a fantastic experience at this dealership! Schneider is incredibly knowledgeable and patient with customers. He took the time to explain all the details I needed to care for my vehicle better. Schneider is incredibly knowledgeable and patient with customers. He took the time to explain all the details I needed to care for my vehicle better. The dealership itself is one of the best I’ve encountered. The waiting area is great, equipped with plenty of facilities to keep you comfortable. Highly recommend! More
by Alireza
Employees Worked With
