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Mercedes-Benz of Boston
Somerville, MA
2,235 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,235 reviews
October 31, 2024
Sales person Andy was great. Missed out on 1 car and he found a better car and deal for us. Very pleased with dealership. Missed out on 1 car and he found a better car and deal for us. Very pleased with dealership. More
by jponeill45
Employees Worked With
October 31, 2024
And I quote “customers deserve the best service - Ryan R” (my service rep) 10/10 (my service rep) 10/10 More
by Khelseasingh
October 27, 2024
Excellent service, Albert's attention is familiar and he explains very well the process of developing work for the vehicle explains very well the process of developing work for the vehicle More
by Diego franco
Employees Worked With
October 26, 2024
Service was courteous, fast, and well-handled. Jimmy kept me in constant contact. Always a pleasure. Jimmy kept me in constant contact. Always a pleasure. More
by rlfriedman100
Employees Worked With
October 26, 2024
Ronald Escobar took time out of his sales day to walk my wife and I through the dashboard features of her GLS after a service appointment. He went above and beyond for a customer who did not purchase the ve wife and I through the dashboard features of her GLS after a service appointment. He went above and beyond for a customer who did not purchase the vehicle from him (or the dealership)- can't say enough about how accommodating he was and how helpful he was in getting us up to speed so quickly. More
by Bob S
October 23, 2024
Great service from Gerald Quek, giving me a second tutorial on the dashboard functions, gettings answers to questions he had not previously encountered. tutorial on the dashboard functions, gettings answers to questions he had not previously encountered. More
by cbconsta
Employees Worked With
Gerald Quek
October 20, 2024
Horrible service. Somehow they always claim to be doing free to my car when my insurance or I have paid thousands of $ to get the car issues fixed. Same issue again. I Somehow they always claim to be doing free to my car when my insurance or I have paid thousands of $ to get the car issues fixed. Same issue again. I walked out of the dealer this time around and took my car for service at Mercedes Benz of Hanover. They always want to run unnecessary diagnoses to the car for issues they have created. Horrible sales service advisor and horrible dealer. More
by Nikoleta
Employees Worked With
October 19, 2024
Service Technician was fantastic! ! Kept me informed all along the way, and when I picked up the car the pick up was efficient, and the car was nice and clean! ! Kept me informed all along the way, and when I picked up the car the pick up was efficient, and the car was nice and clean! More
by Mark
Employees Worked With
October 18, 2024
excellent customer service great environment. I’m really satisfied with Mercedes of Boston. Jimmy is a great advisor. I have no words for Jimmy really professional good customer support. I’m really satisfied with Mercedes of Boston. Jimmy is a great advisor. I have no words for Jimmy really professional good customer support. More
by munzo122
October 16, 2024
Always a pleasurable experience with the service department here, particularly Jimmy. His communication is spot on and I always feel like I am “in-the-know”. Highly recommend. department here, particularly Jimmy. His communication is spot on and I always feel like I am “in-the-know”. Highly recommend. More
by Braddahms
Employees Worked With
