Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Boston
Somerville, MA
2,214 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,214 reviews
January 21, 2025
My experience was TERRIBLE! !!! I would NEVER buy a car from HERB CHAMBERS of BOSTON, If you try to buy a used car from them you have to pay for it in full, they will NOT hold a !!! I would NEVER buy a car from HERB CHAMBERS of BOSTON, If you try to buy a used car from them you have to pay for it in full, they will NOT hold a car, even if you put down 50%, NO check!! only wires, very limited on debit and credit cards 3k only. NO BUSINESS check!! The whole experience was awful!!!!! A simple transaction took over 7 hours!!!! NEVER AGAIN!!!! I tried calling to speak to my rep , too busy, general sale manager too busy, business manager too business, All I wanted to know is if my wire was accepted or not, so my daughter can pick up her car. If i could give them a negative star I would!!!!!!!!!!!!!!! More
by talessib62
January 19, 2025
Excellent dealer and a great experience on a pre-owned vehicle. Would do business with again for sure. vehicle. Would do business with again for sure. More
by stuffitis
Employees Worked With
January 19, 2025
Albert Berisha and his team will take great care of you at this dealership. Always on time and available for questions. I highly recommend them! at this dealership. Always on time and available for questions. I highly recommend them! More
by christianlaga
January 19, 2025
My Recent service at Herb Chambers Mercedes in Somerville was outstanding as usual. Patrick T, the manager, greeted me and guided me through the service appt. I needed an inspection sticker and oil chang was outstanding as usual. Patrick T, the manager, greeted me and guided me through the service appt. I needed an inspection sticker and oil change. Patrick asked the tech to go thru the rest of the car. Patrick passed along the results of the inspection and made the appropriate recommendations. Thanks again Pat, More
by mark
January 15, 2025
They are right to my liking thank you you guys are much better than Westwood better than Westwood More
by jeremiahsnake
Employees Worked With
January 13, 2025
Fantastic service. They did the job quickly. Kept me notified on their progress. Made sure my car was clean when they were finished. They did the job quickly. Kept me notified on their progress. Made sure my car was clean when they were finished. More
by mjocelyne
January 10, 2025
Excellent, respectful and courteous staff. Efficient and customer oriented. Explained service expected and was kept updated while I waited. Efficient and customer oriented. Explained service expected and was kept updated while I waited. More
by doreen.hammond
January 08, 2025
They are a timely and professional dealership, certainly a group I will continue to work with. a group I will continue to work with. More
by ldm
Employees Worked With
January 08, 2025
Outstanding in response to customer needs and assistance; Outstanding Service of high quality staff and expert service managers and technicians; One Example is Mr Schneider Service manager who as assisted me Outstanding Service of high quality staff and expert service managers and technicians; One Example is Mr Schneider Service manager who as assisted me, listened carefully to my description of problem and came up with outstanding diagnostic response taking care of the care problematic issues; the Kindness and respect is overwhelming; then the generous snacks and soft drinks cold and hot made the wait pleasant and have a chance to look at the new models on sale and the opportunities the dealership offered for upgrading and trading in.... ALL IN ALL, after the job was done, I drove my car happy and leaving behind ew friend in Service at the dealership. More
by mustafadabbous24
January 07, 2025
Best experience to date. Will definitely work with Gerald again in the future. Thank you Will definitely work with Gerald again in the future. Thank you More
by Cindy Brown
