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Mercedes-Benz of Boston
Somerville, MA
2,318 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,318 reviews
May 12, 2025
I had a great experience as always with the service department. Albert and his team provided me with excellent service and communication during my appointment for my GLE 350. I would recommend this dea department. Albert and his team provided me with excellent service and communication during my appointment for my GLE 350. I would recommend this dealership and especially the service department to my friends and family! More
by Ari
Employees Worked With
May 10, 2025
Annual service, performed professionally and very timely. Uber service was provided from and to the dealership courtesy of Mercedes Uber service was provided from and to the dealership courtesy of Mercedes More
by ecorcoran
Employees Worked With
May 07, 2025
Schneider and the Mercedes Benz team is the best around, turn around time is like no other. I will always service my vehicle there and recommend others as well! turn around time is like no other. I will always service my vehicle there and recommend others as well! More
by Mattmurphy
Employees Worked With
May 07, 2025
The professionalism and attentiveness of the staff were evident. Special thanks to my service manager, Schneider, whose expertise and dedication made my visit seamless and enjoyable. And, Joe, the gentlema evident. Special thanks to my service manager, Schneider, whose expertise and dedication made my visit seamless and enjoyable. And, Joe, the gentleman that handles the loaner. The level of care and attention to detail truly exceeded my expectations. I highly recommend the team to anyone seeking outstanding service and a remarkable Mercedes experience More
by MTD
May 07, 2025
Mike Robinson is a great Mercedes agent who does a thorough assessment of my car with the engineers and provides sound advice for my GLK350 - a great car to drive. thorough assessment of my car with the engineers and provides sound advice for my GLK350 - a great car to drive. More
by Nirjhar Chatterjee
Employees Worked With
May 07, 2025
You guys always did a good job! Always satisfied,always great,good job done everytime. Always satisfied,always great,good job done everytime. More
by Francisavrie
Employees Worked With
May 04, 2025
Friendly professional and the vehicle availability is great Very clean place fast turn around in service car great Very clean place fast turn around in service car More
by zobeida01
Employees Worked With
May 04, 2025
I loved the family treatment of the workers and especially Richie, when I bought the car everything was very easy, they take care of everything. especially Richie, when I bought the car everything was very easy, they take care of everything. More
by Carlos
Employees Worked With
May 01, 2025
Sales aside (which is top notch), my service consultant is 5 star - professional, courteous, knowledge, con-do/consumer centric brand ambassador. That attitude is shared amongst the entire staff from the m is 5 star - professional, courteous, knowledge, con-do/consumer centric brand ambassador. That attitude is shared amongst the entire staff from the moment you drive in to when you drive out. I would hire Schneider for a customer facing position in an instant. In essence he becomes the reason to buy another HC Mercedes. More
by Hurrah
Employees Worked With
