Mercedes Benz of Bonita Springs - Service Center

Had my vehicle in for some brake service once picked up and tested realized no improvement with problem. Previous visits have been without any issues. I contacted my service rep , His response was" Sorry, and tested realized no improvement with problem. Previous visits have been without any issues. I contacted my service rep , His response was" Sorry," no suggestion to return to service my complaint. Brakes are still squeaking, cost of break service over $1000. More

My service manager Geoff Kaleal is an awesome person to work with Very straight forward and honest Very personable and always has a great smile It is truly pleasure working with him work with Very straight forward and honest Very personable and always has a great smile It is truly pleasure working with him More

We were very pleased with the service we received from Mercedes Benz of Bonita Springs and delighted to have a loaner for the two days our car was being serviced. Mercedes Benz of Bonita Springs and delighted to have a loaner for the two days our car was being serviced. More

My Service Advisor, Geoff Kaleal, is excellent. He told me what the problems were and called with progress reports. He made sure the service was performed in a timely manner, and texted as soon as it was me what the problems were and called with progress reports. He made sure the service was performed in a timely manner, and texted as soon as it was ready. More

I rarely write to share my experience about customer service, but I want to let you know how impressed I was with my recent service visit. I've been working with Geoff Kaleal since last year. He is alwa service, but I want to let you know how impressed I was with my recent service visit. I've been working with Geoff Kaleal since last year. He is always extremely helpful, courteous and responsive, but last week he went the extra mile. I had a run flat tire late Thursday afternoon. I needed my car for business early Friday. I texted Geoff thinking I might be able to come in early Friday. Instead, Geoff said he would wait if I could get to the dealership on Thursday. He was waiting for me with all the paperwork for a loaner car. Just needed my signature. I was in and out in minutes. Thank you, Geoff, for the great service. More

I had a problem with a used car I purchased from this dealership. They honored their commitment to cover the repair. The process was very smooth and loaner car was excellent. Working with Shawn Day wa dealership. They honored their commitment to cover the repair. The process was very smooth and loaner car was excellent. Working with Shawn Day was a delight. I am very impressed with the overall staff and my experience. More

This is a first class dealership as evidenced by the quality of the employees. Geoff Kaleal is knowledgeable, professional and always very helpful. He is an asset quality of the employees. Geoff Kaleal is knowledgeable, professional and always very helpful. He is an asset More

Torrey Tammaro does a great job!! He treats you with concern and professionalism. I would highly recommend him. He’s a top notch service advisor. concern and professionalism. I would highly recommend him. He’s a top notch service advisor. More

Geoff Kaleal is a asset to the Bonita Mercedes Team. I trust him and that says it all! Thank you for Excellent friendly service! Wendy Potocki trust him and that says it all! Thank you for Excellent friendly service! Wendy Potocki More

I am so spoiled! Whether I need service on my vehicle or I have a question, Frank always takes care of it. The service I received today was first class. Thank you to everyone I have a question, Frank always takes care of it. The service I received today was first class. Thank you to everyone More