Mercedes Benz of Bonita Springs - Service Center

Outstanding Service Advisor Geoff Kaleal is highly responsive, extremely competent, and totally trustworthy. He makes the dealership stand out. It is incredibly stupid that you r Geoff Kaleal is highly responsive, extremely competent, and totally trustworthy. He makes the dealership stand out. It is incredibly stupid that you require eight more words before I can submit this. More

Excellent service dept, and excellent staff Excellent service Geoff the very best service provider I have ever experienced He keeps me updated daily, he made sure I had a loaner car Excellent service Geoff the very best service provider I have ever experienced He keeps me updated daily, he made sure I had a loaner car More

Benz of Bonita Great team - Geoff Kaleal goes above and beyond to ensure all of your needs are met. I wish they could service all of my non-Benz vehicles as well! Great team - Geoff Kaleal goes above and beyond to ensure all of your needs are met. I wish they could service all of my non-Benz vehicles as well! More

Wonderful customer service! I had problems with my GLK350 after hurricane Irma. I was very concerned because the check engine light was illuminated as well as the brake and anti- I had problems with my GLK350 after hurricane Irma. I was very concerned because the check engine light was illuminated as well as the brake and anti-lock brake lights. Charles met me at the service bay and quickly assured me in the most informative way, that he would help me. I was allowed to use a loner while my care was being serviced. He kept me posted the whole time and when I did get my car back, it was perfect. I have been to other Mercedes dealerships and the new Bonita Springs facility is by far the most professional and customer service oriented. Thank you! More

Excellent service The facility and the customer service was exceptional. I was late to my appointment but it did not matter, they took me right in and completed the wor The facility and the customer service was exceptional. I was late to my appointment but it did not matter, they took me right in and completed the work in less time than quoted. More

Great Always there to help Courtesy Knowledge Prompt They always asking make sure if I need anything Always good at checking car in and always cle Always there to help Courtesy Knowledge Prompt They always asking make sure if I need anything Always good at checking car in and always clean when I get it back More

Best MB dealership in SWFL! Fantastic polite staff. Frank DeLuca and Torret put in the effort required to ensure customers are happy. Look no further for all of your Mercedes nee Fantastic polite staff. Frank DeLuca and Torret put in the effort required to ensure customers are happy. Look no further for all of your Mercedes needs. More

Excellent experience!! I couldn't have been more pleased with how smoothly and quickly the process of dropping off my car, having it serviced, and picking it up went! It was I couldn't have been more pleased with how smoothly and quickly the process of dropping off my car, having it serviced, and picking it up went! It was a breeze! And Geoff was so kind and respectful. More

Minor Service Work I always feel like I am the most important person in the building. Couldn't be more satisfied. Everything was explained and completed to my satisfac I always feel like I am the most important person in the building. Couldn't be more satisfied. Everything was explained and completed to my satisfaction. More

Great ongoing customer service by salesman Frank DeLuca I just wanted to complement Frank DeLuca for continuing to go the extra mile for a customer to whom he had previously sold a car. I bought a 2016 MB G I just wanted to complement Frank DeLuca for continuing to go the extra mile for a customer to whom he had previously sold a car. I bought a 2016 MB GLC300 from Frank in early 2016 at MB of Fort Myers. Because of the service Frank gave me at the time of sale, I followed him to MB of Bonita Springs where I recently brought my car in for servicing. To my surprise, I was told by the service manager that the car, with only 16,000 miles on it, had 4 Pirelli run flat tires which had worn down and all needed to be replaced. To say the least, I was in shock, not only that the tires had already gone bad, but that replacing them with a mandatory wheel alignment was going to cost me in the neighborhood of $1500.. After leaving the dealership, I called Frank just to vent, but Frank stepped up, interceded with the service department and made recommendations for me. With his help, I was able to get the service done at a more reasonable cost. It's ongoing service by salesman, Frank Deluca that would make me visit MB to purchase my next car. However, I would only fully recommend the service department if they are more competitive price wise with outside service centers who do similar work. More