Mercedes Benz of Bonita Springs - Service Center

Great job by Scott Buchanon and team Scott Buchanon did a great job getting my issues taken care of. He quickly mobilized the AMG technician, Jurgen and solved the problems on this new A Scott Buchanon did a great job getting my issues taken care of. He quickly mobilized the AMG technician, Jurgen and solved the problems on this new AMG GTR. More

Exceptional service Geoff is great. Friendly and personable. He has excellent communication skills and always tells you exactly what services are needed. I will be return Geoff is great. Friendly and personable. He has excellent communication skills and always tells you exactly what services are needed. I will be returning. Thank you. More

Very good service advisor. Geoff accepted my vehicle on an emergency basis when convertible roof was jammed partially closed. Continually stayed in touch for several days while Geoff accepted my vehicle on an emergency basis when convertible roof was jammed partially closed. Continually stayed in touch for several days while awaiting repairs. More

Geoff in Service Department was Wonderful I really appreciated Geoff's updates as my car work was being completed. He took the time to explain everything that was wrong and updated me during t I really appreciated Geoff's updates as my car work was being completed. He took the time to explain everything that was wrong and updated me during the day. I received a loner car and was pleased with my car when it was returned. Thank you for making it a pleasant experience. It is much appreciated More

geoff was great to work with and keep us up to date on every Geoff was working hard to keep the customer in mind and to do a informative job on progress and solving our problem.Geoff is an asset to your dealersh Geoff was working hard to keep the customer in mind and to do a informative job on progress and solving our problem.Geoff is an asset to your dealership More

Great! Excellent customer service! Great dealer, I’m highly recommend this place! Very polite people, price was fear, I love the way car wash is free! Excellent customer service! Great dealer, I’m highly recommend this place! Very polite people, price was fear, I love the way car wash is free! More

First class We went to buy our car here because of their reputation. The customer service is excellent and the first class service department drew us to the deale We went to buy our car here because of their reputation. The customer service is excellent and the first class service department drew us to the dealership More

Flat tire I had a flat tire late at night. The next morning I called Geoff at Mercedes. He called roadside assistance. They could not have been nicer he put on I had a flat tire late at night. The next morning I called Geoff at Mercedes. He called roadside assistance. They could not have been nicer he put on mydonut and then followed me to Mercedes. Geoff was waiting for me. It was a great experience More

replacing a piece of the front bumper area Had to schedule this work twice because they either did not order the part or sold the part that was order even though we made the appointment three w Had to schedule this work twice because they either did not order the part or sold the part that was order even though we made the appointment three weeks in advance of arriving to have the service completed. More

Exceptional staff.....dedicated and professional I leased a 2018 GLA 250 SUV.... My sales associate was Colin Grindley. Colin could not have been more helpful. He certainly knows his product I leased a 2018 GLA 250 SUV.... My sales associate was Colin Grindley. Colin could not have been more helpful. He certainly knows his product and took his time to educate me and my husband about the car I was leasing. I had the car for two weeks and had a significant problem arise. The car just lost power. The service department did an outstanding job of swiftly locating the problem.,.taking a picture of same so they could explain the situation to me. Everyone I came in contact with during this ordeal were very professional, very reassuring and very respectful. The car runs beautifully and I am enjoying having it. I would not hesitate to encourage anyone who is interested in a Mercedes to go to Mercedes Benz of Bonita. It is a lovely, state of the art, dealership with exceptional personnel. More