Mercedes Benz of Bonita Springs - Service Center

Efficient Very pleasant to deal with personnel. I received an appointment very quickly and was pleasantly surprised, considering that it was a very busy time of Very pleasant to deal with personnel. I received an appointment very quickly and was pleasantly surprised, considering that it was a very busy time of the tear. More

Excellent. Carlos was exceptional. He found the rattle in my car that no one else could. Geoff Kaleal kept me informed every step of the way. Bought my car at Carlos was exceptional. He found the rattle in my car that no one else could. Geoff Kaleal kept me informed every step of the way. Bought my car at Naples Mercedes. Now a loyal Mercedes of Bonita Springs customer. I live in Grey Oaks. Lots of Mercedes around. Telling everyone to use you rather than the Naples dealership. More

Great Experience I recently purchased a certified pre-owned from Frank. When I washed it for the first time I notice some scuffs and chips we missed during the sale. I I recently purchased a certified pre-owned from Frank. When I washed it for the first time I notice some scuffs and chips we missed during the sale. I contacted Frank and he took care of everything. No stress, no questions. Frank truly cares about customer satisfaction. I am sure Frank sells much more expensive cars than what I purchased but you would never know it. He treated me with respect, listen to what I was looking for and guided me to The perfect car. This guy is top notch! More

Service experience Professional, accommodating and experienced. Would definitely recommend to anyone needing service. Everyone was more than helpful and courteous. Pro Professional, accommodating and experienced. Would definitely recommend to anyone needing service. Everyone was more than helpful and courteous. Provided me with a very nice loaner vehicle for several days while waiting for my service to be completed. More

Everything was all good I had to get new tires on my 2014 CL. I was concerned with having to get new tires so soon, since there was only less than 8000 miles on the car and i I had to get new tires on my 2014 CL. I was concerned with having to get new tires so soon, since there was only less than 8000 miles on the car and it was only three years old and not driven 5 months out of the year. Scott Buchanon was helpful explaining how this could happen. More

Recall Handled the recall very thoroughly, but I was never contacted by MERCEDES regarding this recall? Why did I have do my own research, and I’m the origi Handled the recall very thoroughly, but I was never contacted by MERCEDES regarding this recall? Why did I have do my own research, and I’m the original owner More

Went Above and Beyond I purchased a CLA250 from another dealership as a CPO vehicle as a surprise Christmas gift for my Fiancé before leaving town for the holiday. After p I purchased a CLA250 from another dealership as a CPO vehicle as a surprise Christmas gift for my Fiancé before leaving town for the holiday. After purchase it was apparent that the vehicle was in fact NOT checked and of CPO quality, had a laundry list of items bad with the vehicle, however I was already out of town and the vehicle was not purchased locally. I contacted MB of Bonita Springs and Torrey who had worked on my e63 and informed him of the issues with the vehicle I had just purchased. Torrey went above and beyond the call of duty, went to my house while I was out of town, retrieved the vehicle, performed all the needed fixes on the vehicle AND returned it to my garage with bow on it for my return and surprise from our trip. Despite not having purchased the vehicle from MB of Bonita, Torrey and the staff did everything they needed to do to get the car fixed in time for our return, communicated with me via email over seas and got it back in time for the big reveal. I can't thank you all enough. More

Exceptional Service! I always felt that my service rep not only was knowledgeable, he truly had appreciation for my car as well as its owner. Loved it. I always felt that my service rep not only was knowledgeable, he truly had appreciation for my car as well as its owner. Loved it. More

Outstanding Customer Service and Communication Your team in the service dept made me feel comfortable and confident the moment I drove in until the time I paid my bill..You have made a loyal custom Your team in the service dept made me feel comfortable and confident the moment I drove in until the time I paid my bill..You have made a loyal customer of me as long as I will own this Mercedes. Thank You More

Wonderful service AS always Geoff was excellent providing a car while my car was being service, also making sure everything was done on time and done well from the firs AS always Geoff was excellent providing a car while my car was being service, also making sure everything was done on time and done well from the first time. More