Mercedes Benz of Bonita Springs - Service Center

I had a little issue with the a couple paint spots on my Mercedes called Frank he said bring it in I’ll take care of it sure enough he did! I got dropped off and picked up too and from my job, seen the vehi Mercedes called Frank he said bring it in I’ll take care of it sure enough he did! I got dropped off and picked up too and from my job, seen the vehicle it was they pulled it out the showroom for the first time. Over all Frank is one xxxx of guy goes above beyond your expectations Thanks again Frank !!! More

Frank Deluca is the most honest, professional, caring, considerate, polite, Mercedes Car salesman I ever met! Frank really cares about his clients, he helps match up your budget with what you can afford considerate, polite, Mercedes Car salesman I ever met! Frank really cares about his clients, he helps match up your budget with what you can afford and helps your dream of your new car Come true! I am so grateful for him. I don’t just see him as my car salesman, but I consider him a friend~ because he is just such a nice person one of the best of humanity. I adore him that five years later after buying my Mercedes from hm ~I couldn’t figure out how to turn my lights off on my Mercedes car ~and he actually stopped watching a movie on a Saturday night with his lovely wife to help me in my distress to turn off my lights. that is phenomenal Service. I’m so excited to buy my next new Mercedes from Frank Deluca! His kindness radiates such a joyful personality you just love to be around him ~he’s a positive energy force! He always makes me smile and laugh, no matter what kind of day I’m having. Thanks Mercedes for having Frank DeLuca! He is my favorite Car Salesman Ever! More

Frank DeLuca is without a doubt one of the best sales associates in the business. Even a year after my purchase, he continues to follow up regularly and quick to response when needed. Thanks Frank for al associates in the business. Even a year after my purchase, he continues to follow up regularly and quick to response when needed. Thanks Frank for always making things simple and easy. You’re the greatest! More

In Michigan for the summer car went into limp mode as was hauled into Kalamazoo on July 31. Local dealer said something wrong with brake system. Needed part on back order and may take up to 6 weeks to comp hauled into Kalamazoo on July 31. Local dealer said something wrong with brake system. Needed part on back order and may take up to 6 weeks to complete. No loaners available and corporate said they couldn’t help with rental. I called Frank and explained the situation (even though he was in Florida and I was in Michigan). Frank took over and he contacted the Michigan dealer and MB Corporate trying to expedite repair and arrange for a rental. His efforts were made on August 3rd and August 4th(today). Dealer recently called had located the part and the car was ready for pick up! Whatever Frank did got the job done!!! You never see that highest level of customer care in this day and age! Great job Frank! More

Mercedes of Bonita is a great place to buy a vehicle or have one serviced. When you go you have to use frank Deluca. He is trustworthy and always looking out for your best interest have one serviced. When you go you have to use frank Deluca. He is trustworthy and always looking out for your best interest More

2nd breakdown with my 2022 C300 Mercedes Benz for rough idling, no acceleration/hesitation. Car had to be towed on 7/24/2023 to dealer. No loaner Available??? Why buy an expense high end car if you can’t idling, no acceleration/hesitation. Car had to be towed on 7/24/2023 to dealer. No loaner Available??? Why buy an expense high end car if you can’t get a courtesy loaner, it’s a Mercedes Benz!!!! Called Enterprise 4 locations no vehicles avail, it’s now 7/26/2023 called my Service Advisor Shawn Day was told my car has not even been looked at yet. I have missed two days of work because I have no transportation. I called Enterprise again was able to rent a vehicle 114.00 a day out of my pocket and I had to Uber there to pick it up. So it’s costing me$$$. My car is a lease with 7500 miles on it, I purchased first class lease protection for 1075.00 at time of lease. For what??? Zero Customer Service, This is my 4th Mercedes in 25 yrs, Mercedes has gone down hill with Service. Never had I not been offered a loaner with Mercedes Service in the past. Lexus gives free loaners. 🤔 More

Frank DeLuca excellent at not only knowing his MB products but also knows how to get his customers the “small” but major items car nuts need to keep their vehicles immaculate. ( touch up Paint, etc) products but also knows how to get his customers the “small” but major items car nuts need to keep their vehicles immaculate. ( touch up Paint, etc) & he does so in hours, not days, not weeks, probably making $000 to help a loyal customer. That quality of service & follow up in todays business world died years ago. Frank STILL knows the value of being there when you need help even w/the smallest items important to car lover. More

Frank Deluca, is an excellent salesman who helped me when I came in for a service change. He was able to get me in very quickly and helped me with any issues that I was not even aware of. Frank is highly int I came in for a service change. He was able to get me in very quickly and helped me with any issues that I was not even aware of. Frank is highly intelligent and amazing with Mercedes. It was a pleasure working with him and I would recommend if someone is in need of a new car or service to ask for Frank Deluca as he is the best. More

Great Service— it was a very pleasant experience when we bought our vehicle and they did a great job on our service appointment bought our vehicle and they did a great job on our service appointment More

Frank Deluca is the consummate full-service Automotive Professional, and the proof is in the pudding. With Frank, it started as an exceptional buying experience and continues with excellent service after Professional, and the proof is in the pudding. With Frank, it started as an exceptional buying experience and continues with excellent service after the sale. Frank's involvement and attention to detail are on deck every time I visit the dealership for routine maintenance or an occasional repair. Thank you, Frank, for the ongoing attention to detail and total commitment to first-class customer service! More