Mercedes Benz of Bonita Springs - Service Center

Just needed some help I had purchased my mercedes benz from a different dealership, but was driving by MB of Bonita Springs when my replenish washer fluid light came on. Ma I had purchased my mercedes benz from a different dealership, but was driving by MB of Bonita Springs when my replenish washer fluid light came on. Made a fast turn into MB of Bonita Springs and drove into service area where I was immediately consulted by a service representative. I told him of my problem and he immediately offered to replenish the washer fluid while i have a cup of coffee in the lounge. Ten minutes later he came in to get me and and advise me that the tank had been filled at no charge to me and to stop by anytime I had a need. Really excellent Do nit know the young mans name but he is representative of a good dealer. More

Service As a new Mercedes owner, Scotty was very helpful diagnosing issues I was unaware of and having them repaired in a timely manner. I am happy to own th As a new Mercedes owner, Scotty was very helpful diagnosing issues I was unaware of and having them repaired in a timely manner. I am happy to own this vehicle and know I will be taken care of by Mercedes Benz of Bonita Springs. More

LOOK NO FURTHER There is no better service advisor than Geoff Kaleel! Geoff, THANK YOU for your top notch, extraordinary service always! Geoff is "The Best". I jus There is no better service advisor than Geoff Kaleel! Geoff, THANK YOU for your top notch, extraordinary service always! Geoff is "The Best". I just called with a flat tire. Geoff got my SL right in with a loaner waiting. He is attentive, professional, extremely knowledgeable but most importantly for me, he CARES which is a rare find in any business. Geoff is a true asset to Mercedes. More

Sales/Service Highly recommend Frank DeLuca without reservation. Extremely knowledgeable and professional. Pleasure to deal with. Frank does what’s necessary to get Highly recommend Frank DeLuca without reservation. Extremely knowledgeable and professional. Pleasure to deal with. Frank does what’s necessary to get the deal done. Great experience working with Frank and the people at Bonita Mercedes. Service staff also excellent. More

Professional and Attentive! Both times that we’ve had our yearly service done on our car, Geoff Kaleal has been terrific. He makes it sure that we understand the process, give Both times that we’ve had our yearly service done on our car, Geoff Kaleal has been terrific. He makes it sure that we understand the process, gives us a time estimate and periodically checks in with updates. He’s very good at his job and we really appreciate his efforts! More

A+++ Sales and Service I met Frank as we shared the same client. Our client bought a brand new 2019 CLS450 but it needed a little bit of a upgrade on the audio side. Our cli I met Frank as we shared the same client. Our client bought a brand new 2019 CLS450 but it needed a little bit of a upgrade on the audio side. Our client ended up coming to my shop Devine Concepts which is right around the corner from the dealership. Frank help me understand the clients needs and the level of execution that needed to be provided. Together we worked out a solution that worked perfect for the client and his expectations were far exceeded. I would recommend anyone looking for a new or used vehicle to Frank, he treats you like family, listens to what your needs and expectations are and then exceeds them!! More

Battery Issue My vehicle’s battery light was on and I had a trip planned in two days to travel across Florida. Geoff said he’d make sure he got all the work complet My vehicle’s battery light was on and I had a trip planned in two days to travel across Florida. Geoff said he’d make sure he got all the work completed in time for my trip. There were additional items needed to make car safe for trip. Geoff got them all completed and I picked up my car the morning I was supposed to leave. Thanks Geoff!! More

2nd year service Geoff was very helpful arranging time, loaner, and prompt followup of all items, and kept me informed of timing to pickup. He always arranges for g Geoff was very helpful arranging time, loaner, and prompt followup of all items, and kept me informed of timing to pickup. He always arranges for great service. Larry Kunkler More

Amazing Parts Department!! James Blanton is amazing!! He went so far above and beyond to help me get a new seat cover and worked with MB USA to apply the credit they gave me tow James Blanton is amazing!! He went so far above and beyond to help me get a new seat cover and worked with MB USA to apply the credit they gave me towards the cost of replacement! Thank you again!!!! More

A pleasure doing business with Geoff Kalael This is our second year interacting with Geoff Kaleal at the Mercedes Bonita Springs Service Center. It is such a pleasure to deal with him. He is e This is our second year interacting with Geoff Kaleal at the Mercedes Bonita Springs Service Center. It is such a pleasure to deal with him. He is extremely knowledgable, professional and efficient. He keeps us informed throughout the service appointment regarding any issues that may require attention. He is always responsive to any issues we have and consistently follows up on concerns . He always makes sure we are satisfied and is available whenever we have questions. Makes going to the service center a very positive experience. More