Mercedes Benz of Bonita Springs - Service Center

Excellent service by Service Advisors Have had 2 Service advisors and both were outstanding. Geoff has moved to a new job, but Jose Castillo is just as good!! What a nice hardworking gen Have had 2 Service advisors and both were outstanding. Geoff has moved to a new job, but Jose Castillo is just as good!! What a nice hardworking gentleman. Highly recommend this dealership in the Naples/ Bonita area. More

Service excellence My representative Javier Rodriguez regularly takes great care to call me frequently on status of service before ready for pick up and the car is washe My representative Javier Rodriguez regularly takes great care to call me frequently on status of service before ready for pick up and the car is washed. More

Car Steering Wheel My car had to be tow to Bonita Spring dealership. Zyra (service agent), assist me in every area to ensure my questions were answered. Upon requesting My car had to be tow to Bonita Spring dealership. Zyra (service agent), assist me in every area to ensure my questions were answered. Upon requesting to speak with the mechanic, she asked Carlton to assist me, and he did. This experience placed my mind at ease and I am very please with my agent, Zyra. More

Geoff Kaleal service consultant is outstanding! Had two cars in for annual maintenance. Geoff did a great job in handling this, making it an easy and fast transaction. The work was completed with Had two cars in for annual maintenance. Geoff did a great job in handling this, making it an easy and fast transaction. The work was completed with no issues. More

Zyra is AMAZING! She was very professional and easy to work with. You provide a top notch service experience. I was in and out in no time. work with. You provide a top notch service experience. I was in and out in no time. More

A service and general yearly check up Meet and greet was excellent, with someone to direct me into the proper lane. My rep immediately came, introduced herself, and took care of the car. Meet and greet was excellent, with someone to direct me into the proper lane. My rep immediately came, introduced herself, and took care of the car. She kept me updated on what service found and was prompt in releasing the car to me. More

Thank you so much for helping me out of a difficult situation yesterday! Excellent sales and service department! Have been and will remain a loyal customer due to the professionalism of your staff situation yesterday! Excellent sales and service department! Have been and will remain a loyal customer due to the professionalism of your staff More

1 starI brought my car in for it’s oil change and they 1 star I brought my car in for it’s oil change and they recorded the wrong mileage. A few months later, I brought my car into a different dealershi 1 star I brought my car in for it’s oil change and they recorded the wrong mileage. A few months later, I brought my car into a different dealership for an unrelated issue and that dealership said my warranty was about to expire because I hadn’t had my oil changed in 16,000 miles. I only had 19,000 miles on the car at the time. They went ahead and changed my oil anyways and it cost me over $600. When I went back to Bonita Springs and asked what happened, they denied putting the wrong mileage down. I can prove that it was the wrong mileage because six months earlier I had my car serviced yet somewhere else and there was 2000 more miles on the car then they had recorded six months later. I was asking either for a refund for their mistake and having my oil changed again or for a free oil change next time and they have denied all of my requests and are still denying ever putting down the wrong mileage even though I have proof that they did that. I will never visit the store again and I don’t recommend anyone else having service there if they can make mistakes that easily and not go back and fix them or make it right. More

Great service! Very happy with the attention.i received and attention to detail. Will use them again for service. Was treated very professionally! Always positive t Very happy with the attention.i received and attention to detail. Will use them again for service. Was treated very professionally! Always positive to go there! More

Exceptional experience I had a fantastic experience. Geoff Kaleel was exceptional - friendly and knowledgeable. Carlos & Juergen’s expertise is phenomenal! I would highly re I had a fantastic experience. Geoff Kaleel was exceptional - friendly and knowledgeable. Carlos & Juergen’s expertise is phenomenal! I would highly recommend them to anyone! More