Mercedes-Benz of Bonita Springs

Unsurpassed Customer Service in the Service Department! I've taken my car in for service 2 times in the past 6 months. My service adviser is Torrey and he does an outstanding job with keeping me informed an I've taken my car in for service 2 times in the past 6 months. My service adviser is Torrey and he does an outstanding job with keeping me informed and updated. My car is returned to me when promised and very clean! EVERYONE at the service department are eager to assist and makes you feel like you are their only client! No car dealership has ever made me feel so appreciated. Beautiful dealership with a staff that truly cares about their clients needs! Thank you - Mercedes Benz of Bonita Springs - for unsurpassed customer service! -Joyce Ann Logan More

Excellent service overall My mother was in search of a new car. Everyone was very helpful and patient. Gary walked us through the various options she had. We tested cars for a My mother was in search of a new car. Everyone was very helpful and patient. Gary walked us through the various options she had. We tested cars for a total of 2 visits and Gary was very informative and patient throughout the whole process. Overall, it as a great experience and I highly recommend the service here. More

Amazing My service advisor fixed my vehicle promptly and correctly the first time. I have five Mercedes-Benz vehicles and when ever they are brought to this d My service advisor fixed my vehicle promptly and correctly the first time. I have five Mercedes-Benz vehicles and when ever they are brought to this dealership, they are repaired promptly. Will keep on coming back. More

I was able to get right in and out. No problems at all. You guys did well to lure Geoff Kaleal to your service dept. I know Geoff from the Naples MB and he is a solid person. He always goes the extra mile t You guys did well to lure Geoff Kaleal to your service dept. I know Geoff from the Naples MB and he is a solid person. He always goes the extra mile to satisfy his customer. More

New Car Purchase Not a service rating -- just bought a new car. Entire team was exceptional in handling the deal and going out of their way to obtain the car earlier t Not a service rating -- just bought a new car. Entire team was exceptional in handling the deal and going out of their way to obtain the car earlier than promised! Delivery went smoothly with no problems with help from several key people there. More

Routine service Excellent treatment A to Z. Very professional, efficient, no BS or extra costs. Torrey could not have been more professional. I shall return next time Excellent treatment A to Z. Very professional, efficient, no BS or extra costs. Torrey could not have been more professional. I shall return next time service needed! More

Excellent service I came in near closing time to have a tire repaired due to a nail in it. They took my car in immediately and told me it would be about an hour. Whil I came in near closing time to have a tire repaired due to a nail in it. They took my car in immediately and told me it would be about an hour. While I waited Geoff Kaleal greeted me and explained they would try to patch the hole. It took about 45 minutes and was the exact price quoted. Because it was closing time they did not wash my car & I was not expecting it as I just wanted the tire repaired. Geoff was so apologetic and went above and beyond to ensure I understood why it was not cleaned and invited me back for a detail/wash. I did not get back to mercedes for almost 2 weeks after. Geoff during that time called and emailed me reminding me that I was still due this service from the dealer. When I finally went in for a wash I was sitting in the waiting area when Geoff came in & was speaking to another customer. He looked over and asked if I remembered him! Geoff expressed how glad he was that I came back for the service he extended. In today's world it is so nice to receive personalized and sincere efforts and service from an individual like Geoff. I will ask for him when I come for service as well as when it's time to buy another car. More

Service was as expected. The loaner car experience was not as stream line as I have had in the past. I have had better experiences in Naples. was as expected. The loaner car experience was not as stream line as I have had in the past. I have had better experiences in Naples. More

Service Absolutely horrible service. Service manager is very degrading towards women. I would never recommend that a women have service at this mercedes dea Absolutely horrible service. Service manager is very degrading towards women. I would never recommend that a women have service at this mercedes dealership. Very disappointed. More

A Special Experience Mercedes-Benz Bonita Springs is the place to purchase your vehicle. The facility is immaculate and the people are very professional. I must say Gary P Mercedes-Benz Bonita Springs is the place to purchase your vehicle. The facility is immaculate and the people are very professional. I must say Gary Parsley is the best vehicle salesman I have ever dealt with. I have purchased many vehicles in my life and I can honestly say that I have never experienced the level of comfort and satisfaction that I did with this dealership and Gary Parsley. Gary have taken the car buying experience to a new level. He takes the time and effort to explain and show you the vehicle. Jonathon Simmons was very pleasant and personable as well and he explained all the finance options and gave us the best option. It just doesn't get any better! More