Mercedes-Benz of Bonita Springs

Frank is my go-to guy at M-B of Bonita. Always friendly, responsive and courteous, he is a true car guy, with a thorough knowledge of all makes and models. I first came to the dealership a few years ago to responsive and courteous, he is a true car guy, with a thorough knowledge of all makes and models. I first came to the dealership a few years ago to look at a used Porsche, but with helpful guidance from Frank, I’m now on my second new AMG, and couldn’t be more pleased with both the vehicles and the buying experience. More

Frank was amazing and helped us find our dream Mercedes Benz Car within only 2 days! I already recommended him to my good friends because I know they'll be in best hands with him. He was always honest with Benz Car within only 2 days! I already recommended him to my good friends because I know they'll be in best hands with him. He was always honest with us, immediately available when needed, and just provided excellent knowledge and service! So happy we decided to go to Bonita Mercedes Benz and had the pleasure to work with Frank! More

BEST PLACE TO BUY A NEW OR USED CAR Cleanest dealership ever. Douglas Siegel was the epitome of professionalism. The selection of used cars was more than I would have expected. I am high Cleanest dealership ever. Douglas Siegel was the epitome of professionalism. The selection of used cars was more than I would have expected. I am highly satisfied with my experience at this Mercedes dealership and would recommend it to anyone looking for a new or used car. More

A service and general yearly check up Meet and greet was excellent, with someone to direct me into the proper lane. My rep immediately came, introduced herself, and took care of the car. Meet and greet was excellent, with someone to direct me into the proper lane. My rep immediately came, introduced herself, and took care of the car. She kept me updated on what service found and was prompt in releasing the car to me. More

Frank is an excellent sales person! Getting to know him over the past 3 years, he always puts the need of the customer first. I would highly recommend him if you are buying or leasing a car. You will not b over the past 3 years, he always puts the need of the customer first. I would highly recommend him if you are buying or leasing a car. You will not be disappointed by his professionalism or service. More

Thank you so much for helping me out of a difficult situation yesterday! Excellent sales and service department! Have been and will remain a loyal customer due to the professionalism of your staff situation yesterday! Excellent sales and service department! Have been and will remain a loyal customer due to the professionalism of your staff More

Frank DeLuca has been wonderful on my 2017 S550 Cabriolet purchase. He is the most responsive, knowledgeable, professional and transparent sales person I’ve deal with. Once you meet Frank and buy a car, yo purchase. He is the most responsive, knowledgeable, professional and transparent sales person I’ve deal with. Once you meet Frank and buy a car, you become a friend for life and become part of his family.. More

The attention and service I have received from Frank and the dealership is unparalleled. I have lived in Florida for 42 years and have never experienced this level of customer service. the dealership is unparalleled. I have lived in Florida for 42 years and have never experienced this level of customer service. More

1 starI brought my car in for it’s oil change and they 1 star I brought my car in for it’s oil change and they recorded the wrong mileage. A few months later, I brought my car into a different dealershi 1 star I brought my car in for it’s oil change and they recorded the wrong mileage. A few months later, I brought my car into a different dealership for an unrelated issue and that dealership said my warranty was about to expire because I hadn’t had my oil changed in 16,000 miles. I only had 19,000 miles on the car at the time. They went ahead and changed my oil anyways and it cost me over $600. When I went back to Bonita Springs and asked what happened, they denied putting the wrong mileage down. I can prove that it was the wrong mileage because six months earlier I had my car serviced yet somewhere else and there was 2000 more miles on the car then they had recorded six months later. I was asking either for a refund for their mistake and having my oil changed again or for a free oil change next time and they have denied all of my requests and are still denying ever putting down the wrong mileage even though I have proof that they did that. I will never visit the store again and I don’t recommend anyone else having service there if they can make mistakes that easily and not go back and fix them or make it right. More

New Car Purchase I recently purchased my fourth vehicle from Mercedes Of Bonita. From the moment I walked into the dealership, I was greeted with absolute professional I recently purchased my fourth vehicle from Mercedes Of Bonita. From the moment I walked into the dealership, I was greeted with absolute professionalism. They made my car buying experience an absolute pleasure and enjoyable. My Salesman Frank Deluca assisted me every way possible, and has in depth product knowledge which made it easy for me to choose the vehicle for me. He went above and beyond and does this each and every time I send him customers. He is a great person. I was able to meet management at all levels. The store was extremely busy, but each manager came out to speak with me and made certain I was taken care of. They are consummate professionals. The managing partner Ralph Mesa greeted me and spent a tremendous amount of time explaining how important customer service is to him and his staff. To say Phenomenal would be an understatement! Having purchased cars for thirty years, I can absolutely say no dealership can compare. They are simply the best at every level and I recommend them to every person I know!! More