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Mercedes-Benz of Bonita Springs
Bonita Springs, FL
2,483 Reviews
The brand new Mercedes-Benz of Bonita Springs is now open. This contemporary, state-of-the-art complex is a four-story structure with a total square footage of 223,000 square feet, including a 35,000 square foot showroom. With a 46,000 square foot service department complete with 47 total service bays, dedicated Sprinter van lifts and a four-lane service drive, your service and maintenance experience will be up to the convenience and luxury standards you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 2,483 reviews
July 18, 2024
A seven month nightmare for my 16-year-old grandson Should’ve been a very happy time in January. I took my 16 year-old grandson, Mercedes-Benz of Bonita Springs and bought him a GLA 250. I pa grandson Should’ve been a very happy time in January. I took my 16 year-old grandson, Mercedes-Benz of Bonita Springs and bought him a GLA 250. I paid cash and he was thrilled. It was sent out with the temporary tag. Six months later. I still do not have a title for the car, I still do not have a license plate. I still have not had the registration mailed to me five or six times temporary tags have expired so that when he was driving, he was worried about doing so illegally. I have had dozens of phone calls and several dozen text back-and-forth with Anthony, the sales manager and now someone even higher up. Unbelievably terrible THEY REPORTED TO CARFAX THAT THE CAR HAS 75000 MILES ON IT! I have offered to walk away if they refund my money and take the car back at this point I’m reluctantly getting a lawyer More
by DrJerry
July 18, 2024
Frank was wonderful to deal with. He was very knowledgeable about the vehicle we chose. Frank dealt with every detail from start to finish. Frank made the process go very smoothly. He was very knowledgeable about the vehicle we chose. Frank dealt with every detail from start to finish. Frank made the process go very smoothly. More
by AGREENBERG1022
July 16, 2024
Mercedes Benz of Bonita Springs has a great inventory of vehicles. The staff is professional yet personable. vehicles. The staff is professional yet personable. More
by alexbroot
June 29, 2024
Great experience with sales advisor frank! Really love my new car. Thank you so much Really love my new car. Thank you so much More
by twollis
Employees Worked With
June 26, 2024
I have the privilege of knowing Frank DeLuca who is an experienced, knowledgeable, & honest professional. He unsolicited gave his expert advice on a Mercedes Benz my son was thinking about leasing in a th experienced, knowledgeable, & honest professional. He unsolicited gave his expert advice on a Mercedes Benz my son was thinking about leasing in a the state of New Jersey. Ultimately my son did lease his brand new Mercedes with Frank’s expertise. I am grateful and would encourage anyone thinking of a Mercedes Benz to make an appointment with Frank. Sincerely, Mark Valentino More
by MarkV
Employees Worked With
June 26, 2024
Recommended highly to me from an incredible friend, Frank was terrific from the onset. We actually worked well together as he quickly understood my needs and fulfilled all my wishes. My new SL 63 AMG is the was terrific from the onset. We actually worked well together as he quickly understood my needs and fulfilled all my wishes. My new SL 63 AMG is the all new model which is substantially upgraded from my past ones with great new technology that makes it fun to drive! Frank is a pro! He will take great care of anyone that has the pleasure to work with the best!!! Greatly appreciated having his expertise and thoroughly enjoy Mercedes of Bonita ! Barbi Lowe More
by Barbi Lowe
June 15, 2024
Frank was hands down the best and most honest sales man I’ve ever met. Will be recommend him to everyone I know. He was extremely upfront and explained everything throughly. He definitely knows his facts a I’ve ever met. Will be recommend him to everyone I know. He was extremely upfront and explained everything throughly. He definitely knows his facts and was very pleasant to work with. Will 110% be going back to him for my next car. More
by Itzelizabethh
Employees Worked With
June 13, 2024
Right car, right price, great condition at pick up, easy sale. Very happy with our transaction sale. Very happy with our transaction More
by timothy.molyneaux
Employees Worked With
June 08, 2024
Colin Grindly took us for the test drive because Ken Lucas had to leave shortly after showing the car. Neither knew much about this mild hybrid, but we had already done our research. Colin was pleasan Lucas had to leave shortly after showing the car. Neither knew much about this mild hybrid, but we had already done our research. Colin was pleasant and Ken was terse and unhelpful. While purchasing the CPO 2021 GLS450, I asked Ken for a copy of the last maintenance shop record and and he said it was policy not to give such records. He said everything was on Carfax. So I asked why was an airbag just replaced. He then gave me the shop record with no mention of an airbag. Financer Harry tried rushing thru signatures, then spent a boringly long time on extended warranties, prepaid maintenance, tire protection. He failed to have our bank draft faxed with both sides, so that snarled financing for a week. Concierge Brandon was polite and showed us features of the car. However, he could not explain how the anti-theft features worked and promised to call and tell us. After a week of no callback, I phoned Brandon and told him how it works. He did help us through programming the homelink feature because the instructions in the manual were in error. We love the car - the staff was average to disappointing in their performance. More
by MJSNYDER61
Employees Worked With
Other Employees :
Brandon, Concierge
June 05, 2024
Frank was outstanding to deal with very informative truly professional answer all my questions to the best of his ability professional answer all my questions to the best of his ability More
by robertdamico1
Employees Worked With
