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Mercedes-Benz of Boerne
Boerne, TX
989 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 24, 2023
I bought a Mercedes with the expectation of the phenomenal service which I received from Andres P. If Mercedes can copy his service, there would be a waiting time of years to buy a Mercedes. phenomenal service which I received from Andres P. If Mercedes can copy his service, there would be a waiting time of years to buy a Mercedes. More
by Ramon
Employees Worked With
Andres Potes
July 21, 2023
During a normal shopping run my wife was on her way home when she noted the check engine light had come Ted on then followed by a loss of power. Power did come back but at the next light the vehicle shut of when she noted the check engine light had come Ted on then followed by a loss of power. Power did come back but at the next light the vehicle shut off and had trouble starting. The dealership mechanic stated he noted low fuel pressure but he felt the reason was cause my had to little fuel. The fuel level was a quarter of a tank @ 130 miles of distance left. I noted the ntsb notification and conveyed that to the dealership but it was disregarded out of hand. If in fact he was correct I can never allow this vehicle to go below 5 gallons of gas in the tank. I believe this will end my relationship with Mercedes Benz. More
by Flathead312
Employees Worked With
Louis Pisano, Tumay Olivia
July 17, 2023
Charles Spencer is awesome. He helped me extremely well throughout the duration of my service. Great experience and it was because of him. He helped me extremely well throughout the duration of my service. Great experience and it was because of him. More
by Brian Green
Employees Worked With
Charles Spencer, Louis Pisano, Tumay Olivia
July 14, 2023
Complaint Details On July 3,2023 I called Mercedes Benz Of Boerne to set appointment to check my sunroof that does not open. Next day service advisor Linda De La Cruz called me to set a appointment for Jul Of Boerne to set appointment to check my sunroof that does not open. Next day service advisor Linda De La Cruz called me to set a appointment for July 7,2023. She ask me if my car was still under the manufacture warranty I said No that I have purchased the Carefree Car Protection ( Platinum with a $100.00 Deductible) That they offered me when it was time to refinance my vehicle with them Mercedes-Benz. She told me the I would have to pay my $100.00 deductible and $249.00 per hour to the technician in case the warranty did not covered reason that the policy have changed this year 2023. I did told her that I purchased my Carefee Car Protection in 03/21/2023 and that was not stated in my contract of any further change or extra charges of paying the technician. I told her that I would talk to her in person when it was time for my appointment. I took my vehicle July 7,2023 Linda De La Cruz was not there for my appointment I spoke to another service advisor by the name of Mark he told me that he was not sure that I would have to talk to Linda about the new policy charges. I left my vehicle there later that day Linda called me explaining that they would have take the sunroof apart and to diagnose to see what is the problem she told me that it could take 8-10 hours at $249.00. I told her that was not on my contract. I ask to take to Service Advisor Manager and they called me back on speaker phone. Amanda and Linda both taking over me and told that I would have to pay the technician no matter what. I got so upset and told them thanks that I would pick up my car they still charge me $99 technician fee. I also called the office in Financing with Steven the person that offered me the Carefree Protection and he was surprise about the charges he told me he was not aware. I want to resolve this issue by Mercedes-Benz to fix my sunroof at no charges for me to pay any technician only my $100 deductible fee like stated in the contract. Desired Outcome/Settlement Desired Settlement: Finish the Job More
by Jose
Employees Worked With
Linda De La Cruz and Amanda service advisors 0 stars, Michael Valenzuela, John Wang, Sean Gahan
