Mercedes-Benz of Boerne

Fast and easy friendly ppl thanks to Nora for all her help very happy with mercedes benz of Boerne .and will be Back highly recommended help very happy with mercedes benz of Boerne .and will be Back highly recommended More

James Patsch and Ivan from the service dept excellent at what they do for customers what they do for customers More

I only trust my car to MB of Boerne. My service advisor is the best! My service advisor is the best! More

Fantastic dealer. Straight forward, honest and no b.s. Best dealership i have bought from Straight forward, honest and no b.s. Best dealership i have bought from More

Great location great services great agent the work is very professional and easy to make an appointment very professional and easy to make an appointment More

They were super easy to work with. Michael was great. He helped get the car I wanted and the finance process was so easy Michael was great. He helped get the car I wanted and the finance process was so easy More

Mercedes or Boerne is an outstanding establishment. I am a frequent customer here and am very grateful for their fantastic team always looking after my wife’s and my vehicles. Thank you all. I am a frequent customer here and am very grateful for their fantastic team always looking after my wife’s and my vehicles. Thank you all. More

My husband had an 11:30 AM appointment on December 26 at service department of Mercedes Benz of Boerne. Matthew, his advisor, stated it would take 3 hours to do a routine maintenance check. My husband who service department of Mercedes Benz of Boerne. Matthew, his advisor, stated it would take 3 hours to do a routine maintenance check. My husband who is 81 yrs old with some physical problems, decided to take an Uber home to wait. He called at 4pm to check on the car and was told Matthew was at lunch but would return his call with status on our car. He never called so my husband tried calling around 6pm but no one answered the phone. He finally received a text from Matthew stating that our proof of insurance could not be found. This was needed for inspection due. My husband had handed it off to Matthew before leaving car with him. We did not receive further info and they ended up actually keeping the car overnight. It was kept with no regard for our own transportation. We took an Uber into Boerne the next day to retrieve our car. We went to Matthew’s desk who told us to have a seat, sign and pay for services which were over $700. Not a smile or even a good morning came from him. I did ask him about the reason our car was kept overnight when we did indeed have an 11:30 AM appointment, His response was that the waiting room got full and those needs had to be taken care of! With that response, I was wondering if we were pushed to the back of the line because we were seniors or perhaps the hernandez surname. My husband not only is a senior but also a disabled veteran. I requested a few minutes of the manager. Amanda’s time but she made it clear that was not going to happen. Stated she had a corporate meeting in AM and was taking time off in the afternoon due to a personal appointment that no one had the right to question. ( We would certainly never question her)!She did not offer us an appointment on another day. We did leave with our car but must say that EVERYONE has a right to be treated with dignity and respect. Even the elderly and minorities! Matthew did call us this AM and asked if he could do something to make the experience better for us. What can we say? We appreciated the call but you cannot change that experience. More

Great service dept: James Hendricks is a great service advisor. Always helpful, prompt and professional. Highly recommend. advisor. Always helpful, prompt and professional. Highly recommend. More

Mathew in service dept was excellent very helpful and organized/ thoughtful and very nice. I didn’t line that warranty does not cover the steering wheel cover. organized/ thoughtful and very nice. I didn’t line that warranty does not cover the steering wheel cover. More